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Recently traveled to Minneapolis and booked through faresglobe. I was a little hesitant in the beginning as I never booked with them before but Syd was very transparent and helpful from the beginning. Fares were very competitive and affordable. Will work with them again.
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Retty much everything went wrong. I was over charged. Was promised sears with that price and was lied to. I had to make another purchase. I could not check in because of how it was ticketed. I was promised a 75.00 voucher. It does not show. Where is it? Flights were delayed and merged causing me to arrive late. I was over charged and the agent on the phone I could not understand and took over 2 - 3 hours. Not a good experience.
Resposta de Faresglobe
Hi there,
I’m really sorry to hear about your experience—it sounds frustrating from start to finish, and I understand why you’re upset. What you described, from being overcharged and receiving incorrect information about seats, to the check-in issues and missing voucher, is not the level of service we aim to provide.
Regarding the $75 voucher you were promised, I’d like to help get that located or reissued as soon as possible. In addition, I want to make sure we review the charges on your booking and the issues you faced during check-in and with the flight changes.
Please send us a direct message with your booking confirmation number and the best contact details, and we’ll investigate this thoroughly and work toward making things right.
We truly appreciate you bringing this to our attention and hope to regain your trust.
My experience was great I would used the service again now I know what I know. I was little skeptical because I was not told from upfront that I would not get my boarding pass till the day off my travel I’m not accustom to that. When I used other companies. But overall it was a great experience. Customer service was great.( Sid) was very patient and polite no matter how many times I call him or what time I call he was patient and polite. I definitely using you guys again . And would be recommending to friends and family.
Resposta de Faresglobe
Thank you so much for your thoughtful feedback! We’re really glad to hear that you had a great experience overall and that you’d consider using our service again and recommending us to others—that truly means a lot.
We completely understand your initial concern about not receiving your boarding pass until the day of travel. That’s not the typical experience with every company, so your hesitation is totally valid. We appreciate you trusting the process, and we’ll definitely take your feedback into account as we continue improving how we communicate these details upfront.
It’s especially wonderful to hear your kind words about Sid. We’re proud to have team members like him who are dedicated to providing patient and friendly support, no matter the situation. We’ll be sure to pass along your appreciation to him.
Thanks again for choosing us—we look forward to helping you with your future travel plans!
The only thing I like about this company is that they responds quick, They shouldn't wait till the last minute to book flights we waited till the of to get our booking confirmation to destination then on the way back they waited till the day of leaving to tell me our flight was canceled when it wasn't never booked because they do one way there and one way back instead of booking round trip when they get your money. They did end up booking our flight to go home that same night but having to stress and basically cussed them out to just go home I will not book through them no more.
Resposta de Faresglobe
Thank you for your feedback. We’re glad to hear you appreciated our quick response time, but we’re sorry for the frustration and stress you experienced with your booking.
We understand how important timely confirmations are, and we regret that your flight details—both to your destination and for your return—were not communicated earlier. That’s not the experience we aim to provide. To clarify, our booking process can sometimes involve separate ticketing for departure and return, but we recognize that this should be clearly communicated upfront to avoid confusion or concern.
We also sincerely apologize for the distress caused when your return flight appeared canceled. While we’re glad we were able to secure a same-day flight home for you, we understand that the situation leading up to that was frustrating and unacceptable.
Your feedback highlights areas where we need to improve, particularly around communication and booking transparency. We take this seriously and will use your experience to help refine our processes.
We appreciate you giving us a try and regret that we did not meet your expectations.
This company is beyond a scam! We had nothing but problems from day one. At first we received an email with itineraries! Showing flights and airlines. Two days prior I was told that I would have an itinerary sent to us 24 hours prior to check in. Didn’t receive it till later that night like really late. Got on our first fligt! Yay!!! Then the problems and anxiety kicked in. Sunday, The day prior to leaving I reached out as our itinerary apparently changed. This went on all day Sunday, My stress level were beyond as it wasn’t just me traveling it was myself, fiance and 2 children. I was on the phone with Sid till 11pm and was assured that I would have my tickets some point that night or early morning. I woke up at 6am Monday morning as we are supposed to be flying out at 11am Monday morning. I check my my email and we have an itinerary. So I go to check in, first of all I notice it’s not what was originally sent. Anyway I go to check in on jetblue and I’m not allowed to. I can’t reach anyone at Faresglobe not even my agent Sid. I put a call in with jetblue, they call back an informed me that Faresglobe credit card was declined. So now i’m full panic mode 100 percent over my limit. We are supposed to be on a flight at 11am and we have no answers. I call the hotel get extended time. At this point we are working with multiple people at Faresglobe. Finally Sid calls and tells us there is 100 percent flight at Tampa and hour away from us. We assure 100 percent he’s like yup guaranteed! Well needless to say that was a lie. Now it’s 12pm and we were told there is nothing they can do all of our flights were overbooked! I don’t even know how to think at this moment so my fiance takes over and is like what do you mean. Sid informs us there are no flights and the only thing they can do is a partial payment. We had no choice, and that was it. We were stranded in Florida with no way home! There was no car rentals in Florida due to spring break, no planes till Saturday and for a family of 4 last minute were $2900 plus. We couldn’t stay another week nor afford that price with tickets. Finally we found a train ride back which was another $1500 and 3 extra days between the extra night at hotel $250, then extra expense in food for 4 people the morning of leaving, lunch and dinner until we got home on Thursday! My fiance lost a huge job due to this which was an additional $2500. Then a week later we get a charge from Frontier Airline on our card! Which is being fought as we speak! This company has cause so much damage and we are out all together $4700 with my fiance losing a job from this companies false advertising and not following through with what they advertise! They broke every rule that they have and what they say they stand for! Do not trust this company! Do not give them payment as this will happen to you to!!!
Resposta de Faresglobe
We’re truly sorry to hear how stressful and disruptive this situation was for you and your family. We understand how important it is to have reliable travel arrangements—especially when traveling with children—and we regret the distress this experience caused.
To clarify, the disruption to your travel plans occurred because the airline canceled the flight due to operational issues. As soon as we were made aware of the cancellation, our team worked to find alternative options for you, including attempting to secure seats with another airline. Unfortunately, due to extremely high demand and limited availability during the peak travel period, those rebooking efforts were unsuccessful.
We recognize that this does not lessen the impact the situation had on you, and we sincerely regret that suitable alternatives could not be arranged in time. Your feedback is important, and we are reviewing this case internally to improve how we handle similar situations in the future.
If there is anything further we can assist you with regarding your case, please don’t hesitate to reach out to our support team.
VERY prompt in addressing any issues/problems.
Who gives personalized HUMAN one on one attention and short wait times AND, calls back.when I left a VM message or texted.
That is INSANE and WONDERFUL!!!
Resposta de Faresglobe
Thank you so much for this incredibly kind feedback—it truly means a lot to us.
We believe great service should feel personal, responsive, and human, so hearing that you experienced exactly that is really rewarding. Prompt communication and making sure every customer feels heard and taken care of are priorities we take seriously.
We’re especially glad the follow-ups and callbacks made a difference for you—that’s exactly the level of care we aim to provide every time.
If you ever need anything in the future, we’re always here for you!
DO NOT BOOK WITH THIS COMPANY THEY WILL SCAM YOU.They advertised round trip tickets to Belize for $320 but days before leaving call you up and say the tickets with up and are $800+ now. When I refused to pay that they find a flight for $589 and sent me the round trip details. I still had to go to the fight counter for a ticket. The return flight was not booked so when I went to return there was no ticket,no response from them by phone or email I had to buy my ticket at the counter and pay for it. Left me in a foreign country with a visita that is expiring and no ticket home, then when I get back to the US they text me to say that the fight was full and they had book me with another airline The flight I just bought a ticket on was FULL. First of all a reservation is booked to the time not at the last minute and the fight was not full. They lie to you and wait to find you a space available seat at a discount price. Do NOT use these people you willget burned.
Resposta de Faresglobe
We’re very sorry to read about your experience and understand how upsetting this situation must have been, especially while traveling.
As per our records, we had tried to contact you at least 11 times and there was no response on your phone.
Airline ticket prices and availability are controlled directly by the airlines and can change at any time until a ticket is fully issued. We never intend to mislead our customers, and we always aim to provide the most accurate information available at the time of booking.
However, the situation you described regarding your return flight is concerning, and we would like the opportunity to review your booking in detail to understand what may have happened. Please contact us directly with your booking reference so our team can investigate this matter and assist you further.
We take feedback seriously and would appreciate the chance to address your concerns.
Syd Johnson was very responsive and professional. It was helpful to be able to talk to him specifically.
Resposta de Faresglobe
Thank you for sharing your feedback! We're so glad to hear that Syd Johnson was able to assist you in a responsive and professional manner. It's always great to know that our team is making a positive impact!
If you need anything else in the future, please don't hesitate to reach out. We're always here to help.
James showed great initiative: the flight i had chosen was not available at the price that had been offered. James tried to find me another flight, but it was too expensive for me and I told James that I thought I could find something cheaper elsewhere. As I was searching , James called me back, with appropriately timed flights on another airline, priced competitively. He walked me through the process, was patient and helpful, and saved me as a customer. I was so impressed that I intend to use his services for all future flight needs.
Working with Sid, who had my best interest in hand from start to finish. Who extended outstanding customer services, explaining every option, handling my boarding passes to and from, and following up with me when applicable through email, text and calling me to make sure I had what I needed to ensure a well planned out travel experience.
Resposta de Faresglobe
Thank you for your thoughtful feedback! We are thrilled to hear that Sid went above and beyond to ensure your travel experience was smooth and well-planned. Providing excellent customer service is a priority for us, and it’s wonderful to know that Sid was able to assist you from start to finish.
We truly appreciate you taking the time to share your experience. If you ever need assistance again in the future, don’t hesitate to reach out. We’re always here to help!
This is a real company. I was nervous because I got a price too good to be true. I never got an actual airline ticket, just a confirmation. I called the rep back who helped me the first time, his name was Sid, and he patiently explained that the flights they get are not final until right before the date. I couldnt take this chance since it was my daughter travelling alone so I asked for a refund and my money was promptly refunded to my card. All legit. Thanks.
Resposta de Faresglobe
Thank you for taking the time to share your experience and for your honest review.
We completely understand why the pricing and ticketing process can feel concerning at first, especially when it involves a young traveler. We’re glad Sid was able to clearly explain how our booking process works and assist you patiently. While we do offer flexible fares that are finalized closer to departure, we also respect our customers’ comfort levels and travel needs.
We’re happy to hear that your refund was processed promptly and that you felt reassured about our legitimacy. Your feedback means a lot to us, and we truly appreciate your trust.
Thank you again, and we hope to have the opportunity to assist you with future travel plans.
Website is a scam, do not trust them. Sent a fake boarding pass and when I got to the airport it showed that the reservation didn't exist. Company claims to be from Connecticut but is actually in some foreign country I've never even heard of. They claim that the airline canceled my reservation because the credit card information was invalid, then why did the charge go through to the credit card and I have a receipt from them? When I spoke to the airline representative at the counter at the airport she was the one that informed me that the reservation was canceled by the "travel agency" and that the transaction was in fact outside of the US, not in Connecticut where they claim to be from.
Resposta de Faresglobe
We regret the inconvenience you experienced with your reservation. To clarify, the cancellation was carried out by the airline due to the non-validation of the credit card provided at the time of booking. As a booking platform, we rely on the airline’s payment and reservation systems, and unfortunately, without a valid payment method, the airline is unable to confirm travel.
We understand how disappointing this situation must have been, especially since your travel date has already passed. Please be assured that we are a legitimate company, and cancellations are only processed in accordance with the airline’s policies and security requirements.
While we cannot reinstate the past reservation, we would be glad to assist you with any future travel plans and ensure a smooth booking process. If you choose to book again, we recommend using an alternative valid payment method to avoid similar issues.
Thank you for your understanding, and we hope to serve you better in the future
Bought my flight tickets last week from them! Great customer service, competitive pricing, and extremely helpful! Definitely will be using them in the future!
Resposta de Faresglobe
Thank you for your wonderful review!
We’re thrilled to hear you had a great experience and that our customer service, pricing, and support met your expectations. Knowing you found our team extremely helpful truly means a lot to us.
We appreciate your trust and look forward to assisting you with many more trips in the future. Safe travels!
I recently interacted with Fares Globe staff to get a ticket to Florida. The staff was friendly and helpful. They had one of the most economical ticket prices. The staff was transparent from the beginning no hidden costs or surprises at the end.
Resposta de Faresglobe
Thank you for sharing your experience with Fares Globe!
We’re delighted to hear that our team was friendly, helpful, and transparent throughout your booking process. Providing clear information with no hidden costs is very important to us, and we’re glad that stood out to you. It’s also great to know you found our pricing economical for your trip to Florida.
We truly appreciate your feedback and look forward to helping you with your future travel plans. Safe travels!
The website is a fraud. They offer fares that they cannot sell. I was trying to buy airfare for 353.00 roundtrip. That was the price they offered. They then told me that the fare would be over $1000 after I called to ask why they were not sending the tickets. This is not a legitimate website and is simply a true fraud. Remember that if something looks too good, it probably is. They say that they are trusted by trustpilot even though there are no reviews here
Resposta de Faresglobe
Dear Mr. Weber, We take allegations of fraud very seriously, and we would like to clarify that our company operates with strict adherence to transparency, ethical practices, and industry regulations. All transactions and processes on our platform are documented and verifiable.
At this time, we have not received any evidence supporting the claim you have made. We respectfully request that you provide specific details or documentation so we can review the matter thoroughly and address it appropriately. Without such information, it is not possible for us to investigate or resolve your concern.
We remain committed to assisting you and ensuring that every customer receives fair and professional service. Please contact our support team with the relevant details so we may help you promptly.
We truly understand how frustrating it can feel when a fare changes during the booking process. Airline ticket prices are dynamic and can fluctuate at any moment based on the airline’s own pricing system. This becomes more relevant during the end of December and beginning of January every year. Unfortunately, these changes are not controlled by us. But, we still had offered you a far better price than the available price online with our competitors, but you declined our offer.
What is in our control is how we communicate — and we want to reassure you that our platform reflects fares exactly as they are provided to us in real time. We do not alter, inflate, or manipulate prices in any way. Transparency and ethical practices are core values of our service, and we remain committed to offering our customers clear, accurate information at every step.
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