Beware: They sent me an inferior diamond than what I ordered I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent... Ver mais
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Veja o que dizem as avaliações
Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. H... Ver mais
Great customer service, worked with us every step of the way. Roger was patient and very accommodating through whole process, sometimes taking 3-4 calls a day from us and often answering the same que... Ver mais
I am thankful, amazed & very impressed with the awesome customer service & high quality jewelry of fascinating diamonds. I will certainly be talking about them with high praise! Thank you for putting... Ver mais
Detalhes da empresa
Sobre Fascinating Diamonds
Escrito pela empresa
Custom Jewelry Design
Escrito pela empresa
- We provide a modern online platform that allows you to create personalized jewelry pieces tailored to your preferences
- Lifetime Warranty
- We stand by the quality of our products with a lifetime warranty, ensuring long-term care for your jewelry.
- 30-Day Return Policy
- For customer satisfaction, we offer a 30-day return policy, allowing you to return or exchange or return the items within this period for a full refund
Lifetime Warranty
Fascinating Diamonds® commits to be the jeweler for life, forever taking care of your treasured diamond jewelry.
1.Checking the ring for loose stones and tightening them.
2. Ring cleaning polishing and Rhodium Re-dipping.
3. Replacing the missing tiny side stones which are pave or micro pave set.
Informações de contato
42 West 48th Street 16th floor, 10036, Manhattan, Estados Unidos
- 212.840.1811
- info@fascinatingdiamonds.com
- fascinatingdiamonds.com
4,5
Excelente
115 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beware
Beware: They sent me an inferior diamond than what I ordered
I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent me a DIFFERENT diamond with another certificate number (LG787659723, 3.35 ct) and of inferior quality to the one I selected and paid for.
They never notified me about the swap. If I hadn't checked the certificate numbers and measurements, I wouldn't have noticed.
They tried to substitute the product without my authorization. This is a bad business practice.
Check EVERYTHING when you receive:
· IGI certificate number
· Exact weight and measurements
· Compare the stone to the certificate
Don't just trust the invoice. Buying here is a risk.
5 de maio de 2026
Resposta da Fascinating Diamonds
Hello Grace,
I 100% agree with you about not calling you about the diamond. We should have called you before setting the 3,35 ct E-VVS2 "(IGI # LG787659723). I'm sure there was something about the 3.33 E-VVS2 that attracted you which we missed. We did not intend to cheat you. We never have with any customer. Hence we sent a return label and issued a full refund ASAP.
We have made some changes in our process to ensure this does not happen again.
Regards,
Raj
Great Job
The product quality and the willingness of the team to hit an expected deadline exceeded expectations.
Thank you
RR
6 de maio de 2026
They tell the truth
12 de maio de 2026
Raja Was extremely helpful to make the…
Raja Was extremely helpful to make the purchase
just perfect. Thanks again Jerry
5 de maio de 2026
How great this place is
Everything was great. Product, service and ease of ordering
13 de abril de 2026
Raj was super helpful
Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. He then created a gorgeous piece of jewelry that I will cherish the rest of my life. Great customer service from start to finish. I highly reccomend Fascinating Diamonds!!!!
27 de abril de 2026
Incredible Customer Service
So I had a lot of questions and Raj was so great to message me all the way through. Even checked back in and called to make sure I was completely satisfied! Amazing customer service truly. And we love our rings!!
26 de março de 2026
I have not received them yet
I have not received them yet. You are jumping too fast for a review.
20 de março de 2026
Raj always does a perfect job.
Raj always does a perfect job.
Totally trust this company and have done a lot of business with them over the years.
3 de março de 2026
The ring I received is lovely
The ring I received is lovely! There was an error to my order and they adjusted the difference promptly to my account. I would highly recommend this company!
5 de fevereiro de 2026
Great Purchase
Beautiful earrings and setting. Kind people that are always willing to answer questions.
28 de janeiro de 2026
Beautiful, Excellent Communication
Excellent, quick, effective communication. The ring I picked out came out even more beautiful than I expected.
15 de dezembro de 2025
Gift for my daughter/in-law
Raj was helpful and patient. Fascinating Diamonds was a pleasure to work with.
17 de dezembro de 2025
Love it!
Great product (five stone Asscher diamond ring), great customer service, arrived just in time for Christmas! The illuminated gift box was a super cool surprise, my wife is going to absolutely lose her mind.
15 de dezembro de 2025
STUNNING!!
The ring is absolutely stunning! Delivered as promised with a GIA CERTIFICATION. Beautiful presentation box. Can’t tell you enough how much I love my 5 stone princess cut anniversary ring. I will be referring you to my family and friends!
11 de dezembro de 2025
Customer service was excellent
Customer service was excellent. Received a call confirming the design and stone.
10 de novembro de 2025
Absolutely beautiful earrings
Absolutely beautiful earrings. High quality and workmanship. Service was great. Dependable. Will definitely use again.
11 de novembro de 2025
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