They can't seem to get the process right, every re-order things get stuck they can't ship on time, it's quite anxiety inducing. And they lack transparency, you should be able to quickly download you p... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
This is an amazing option for anyone who is curious about whether they might suffer from ADHD, and who might benefit from medication if then diagnosed. For me that was the case. Obviously being tre... Ver mais
A empresa respondeu
The highly qualified, specialized practitioners at fastreat ; have taken me from the most extreme total collapse; to recovery; and now into treatment sessions within my monthly membership, I can’t s... Ver mais
A empresa respondeu
I chose Fastreat because it was one of the most affordable options and I'm happy I did. I expected a fast and effective service, which it is, but I'm writing this review because the customer service h... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre FasTreat
Escrito pela empresa
At FasTreat, we are dedicated to revolutionizing mental health care by providing fast, affordable, and high-quality services, with a special focus on supporting individuals with ADHD.
Informações de contato
701 West Georgia Street, Suite 1500, V7Y1C6, Vancouver, Canadá
- +1 7786513154
- support@fastreat.com
- fastreat.com
4,3
Excelente
464 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Last minute appointments
I needed a follow up appointment very last minute and FastTreat was able to assist me to speak to my provider asap. It really helps to know how flexible they can be in a time of need.
12 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Craig,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
We’re delighted to hear that our team was able to assist you when you needed a last-minute appointment. Knowing that you found our service flexible and supportive means the world to us.
Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Easy, affordable and fast
The experience was easy,affordable and fast. Less than 24hrs between signing up and getting assessed. You can tell they thought through the user interface side of things. Once I completed my intake forms and screenings, I was able to meet via video with my nurse practitioner who was compassionate and understanding. The meeting lasted nearly and hour and we did discuss treatment options. I initially was charged an automati. fee to be a monthly member, which is appropriate if Fastreat is handling your treatment. In my case care was transferred to my GP and they had no issue refunding this fee as a result. Grateful for such a seamless experience and great customer service.
11 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Kath,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
We’re delighted to hear that you found your experience easy, affordable, and fast, and that our team provided compassionate and understanding support throughout the process.
Knowing that you had a seamless experience and felt well supported means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Great experience!
My care provider was empathetic and compassionate. I would recommend her to anyone! If you are suffering, don't rely on NHS - use Fastreat.
13 de agosto de 2026
Resposta da FasTreat
Hi Robert,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
We’re delighted to hear that your care provider made you feel supported through their empathy and compassion. Knowing that you felt genuinely cared for throughout your experience means the world to us, and we truly appreciate your recommendation.
Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Resposta da FasTreat
Hi Cedar,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
We’re especially glad to hear that you feel your doctor genuinely cares about you and your wellbeing. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Great communication to reschedule…
Great communication to reschedule appointment when clinician couldn’t make scheduled time. Responsive and friendly for rebooking making it an easy issue to sort out.
12 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Kaylee,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
We’re delighted to hear that our team was responsive, friendly, and able to make rescheduling your appointment a smooth and easy process. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Having ADHD comes with many challenges
Having ADHD comes with many challenges, but having the ability to be with a company who specialise in ADHD and MH and then being able to start medication titration straightaway has been a lot easier and so much more financially accessible than I ever imagined it would be, the process has been so much faster and easier to access than I had been previously led to believe, I thought I would have to suffer for the rest of my life because I simply could not afford a private diagnosis, and the NHS were unable to see me until 2055.
FasTreat were able to see me within 6hrs of making my first apt, titration 23hrs after that, all evening apts to fit in with my work and home life schedule, which is unheard of, I didn’t need to take time off work to attend a physical appointment which was amazing, everything is done online via zoom and messages, for £99 I get unlimited messages with my Dr, my Clinician, and the FasTreat support team of which there have been many!
Carmella at the FasTreat support team with others has been looking after me personally for the last few months, helping me and understanding any challenges that have arisen, shes been calm, and understanding which even someone medicated with ADHD still requires, she’s a credit to the company her overwhelming kindness and compassion has not gone unnoticed, all the staff are wonderful, from my first apt with Dr Bevan Washington Hyder, to my first clinician specialist nurse Kameka Sarju who was so very patient with me, whilst she started me on titration, to my last apt with Dr Daniel Osigbemhe EGHABOR who understood the challenges I was having with my medication and adjusted accordingly, titration can sometimes feel like a long process but finding the right medication makes such a difference not just to my life but to those around me, I wish this service had been available to me as a child because my life could have been so much easier not just for me but others around me, my personality has not changed but my life has, because I am able to focus better and life like people without ADHD whilst still retaining the me that others love, it’s still a work in progress but I know I am in safe hands with FasTreat.
Thank you again for your overwhelming kindness and support.
11 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Jenn,
Thank you so much for sharing such a thoughtful and heartfelt experience with FasTreat! We are truly grateful that you chose us for your care and took the time to share your journey with our team.
We’re especially pleased to hear that you found the process faster, more accessible, and flexible around your work and home life. It means so much to know that our online appointments and ongoing support have helped make your ADHD treatment journey feel more manageable.
Your kind words about the FasTreat team are incredibly appreciated. Knowing that you felt supported with patience, understanding, kindness, and compassion throughout your journey means the world to us.
We are also so glad to hear that you feel you are in safe hands with FasTreat. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you continued progress and all the very best on your health journey!
With gratitude,
The FasTreat Support Team
FAST RESPONSE AND VERY CARING STAFF
FAST RESPONSE AND VERY CARING STAFF. THANKS JOHN
11 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Uly,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
We’re delighted to hear that you found our team responsive and caring. Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
ADHD REVIEW…
The information I received and clarification on how to move forward was very helpful and professional. Thank you for your help and support. Definitely will recommend this service.
10 de agosto de 2026
Resposta da FasTreat
Hi Glen,
Thank you so much for sharing your experience with FasTreat! We’re truly grateful for your kind words and recommendation.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
WARNING: Check your statements months after
I had an assesment it was great very helpful doctor. I had read reviews about these taking payment after the fact but thought it may be just people not checking.
As soon as I had my assesment they took a payment and I emailed they said they would refund and cancel, today I spot yet another payment come out and cant see refund of first.
Now legally under GDPR they shouldnt even have my card details as it was cancelled so imagine how many customers they are pocketing from if this is standard practice.
8 de julho de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Pete,
Thank you for bringing this to our attention, and we are incredibly sorry for the stress and frustration this billing issue has caused you. We are glad to hear your initial assessment with the doctor was helpful, but we completely understand your anger regarding these unexpected charges.
Please rest assured that this is absolutely not our standard practice, nor do we ever intend to charge patients after a cancellation request. We want to resolve this for you immediately. Please email our UK support team directly at support@fastreat.co.uk with your registered details.
We sincerely apologize and look forward to getting this sorted for you as a matter of urgency.
Warm regards,
The FasTreat Support Team
Accommodating and helpful staff.
7 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi KJ,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Very helpful.
I had a good experience with Kurt , he was knowledgeable and very helpful . I felt like he listened to what I had to say and had helpful feedback . The process was quick and efficient without any headaches.
5 de agosto de 2026
Resposta da FasTreat
Hi Kerrigan,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Resposta da FasTreat
Hi Leander,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Ease of access
The assessment process was easy to navigate and the website was user friendly, I could start and stop questionnaires when I wanted without loosing my progress. I think what made a difference for me, is the clinicians, I felt heard.
6 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Zoe,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Valerie Guimond
Professional, comprehensive, understanding.
4 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Raphael,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Getting access to this kind of…
Getting access to this kind of treatment and testing as an adult is expensive and walled by obscenely long wait times. Fastreat provides a streamlined, more affordable option for that, which I am very grateful for. My provider has always been detailed in her communication with me, and quick to respond. The treatment I have recieved has been life changing, and as the name would suggest, very fast.
As with anything there is one drawback. You must pay 100$ every time you need to send a message to renew your prescription. Providers do not respond to faxes from pharmacies, because the service requires the fee. If you have a family doctor, and youre waiting in a long waitlist for testing and treatment, this service is perfect for you. But if you're like me, a working person without a family doctor, make sure you're ready for the financial commitment this kind of private care requires.
5 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi M. Lock,
Thank you so much for taking the time to share such a thoughtful and honest review. We are absolutely thrilled to hear that your experience with FasTreat has been life-changing, and that your provider has been detailed, responsive, and supportive of your journey. Providing accessible and fast care is exactly what we strive for!
We also really appreciate you bringing up the financial aspect of private care, as transparency is very important to us. We would love to gently clarify how the $99 fee works. This membership is designed to provide you with continuous, ongoing care. It allows you to message your provider at any time to check in, discuss how your medication is working, adjust dosages if needed, and handle prescription renewals. Because our providers are actively managing your ongoing treatment plan and monitoring your progress, this membership ensures they can dedicate the necessary time to your care safely and effectively.
We completely understand that managing healthcare costs is a significant commitment, especially for those without a family doctor, and we truly appreciate your transparent feedback to help others know what to expect.
Thank you again for trusting FasTreat with your care, and we are so glad to be a part of your journey!
Warm regards,
The FasTreat Support Team
assessment process needs significant improvement
I booked an ADHD assessment through FasTreat, but the consultation lasted only about 10 minutes and did not feel sufficiently thorough. I was asked questions that repeated information I had already provided, and I left without the clear clinical reasoning or detailed, individualized report I expected for the fee.
During the appointment, I was also told that I might have bipolar disorder and should seek further assessment, but this was communicated very vaguely, without a clear explanation of what symptoms or findings supported that concern. Receiving a suggestion of that significance without proper context or discussion was unsettling.
My concern was not that I did not receive an ADHD diagnosis—it was the quality, depth, and value of the assessment itself. I was also surprised by the additional $99 membership charge when I was not moving forward with treatment.
To their credit, Carol from customer support was empathetic, responsive, and professional. FasTreat refunded the full membership fee, provided a 50% refund of the assessment fee, and addressed my cancellation request. I appreciated how support handled my complaint, but the initial assessment process needs significant improvement and care.
2 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Elle,
Thank you so much for taking the time to share such detailed and constructive feedback with us.
First and foremost, please accept our sincerest apologies. What you described regarding your assessment is absolutely not the standard of care or the experience we want any of our patients to have at FasTreat. An ADHD assessment should always feel thorough, deeply individualized, and clinically supportive—especially when discussing complex clinical possibilities like bipolar disorder. Receiving a suggestion of that significance without proper context, explanation, or a detailed report is understandably unsettling, and we deeply regret the distress and confusion this caused you.
We have already shared your feedback directly with our clinical leadership team. We are actively reviewing our assessment protocols and provider training to ensure that clinical reasoning is communicated clearly and that every patient leaves their appointment with the depth of care and clarity they deserve.
We are glad to hear that Carol was able to support you responsively and process your refunds. However, we know that administrative resolution does not replace a positive clinical experience.
If you ever feel ready and would like to seek a second opinion with a different clinician on our team, please know that we would be more than welcome to arrange this for you. Please feel free to reach out to us directly at any time, and we will ensure you are taken care of with the utmost attention and care.
Thank you again for helping us improve. We wish you the very best on your health journey ahead.
Warm regards,
The FasTreat Support Team
Started really well using Fastreat but…
Started really well using Fastreat but it feels like more about making money than understanding ADHD and helping now 4/5 months in.
20 de maio de 2026
Resposta da FasTreat
Hi Sarah,
Thank you for sharing your feedback. We are glad to hear that your journey with FasTreat started off really well, but we are deeply saddened to hear that your experience has felt more transactional and less supportive over the last few months.
Please accept our sincere apologies. Our core mission is always to support and understand the ADHD community, and we never want our patients to feel like their care is secondary to anything else.
We would love to hear more from you about how we can improve our service and make you feel truly supported again. If you have any specific suggestions or if there is anything we can do to support you right now, please reach out directly to our UK support team at support@fastreat.co.uk.
We are fully committed to listening to your feedback and raising our standards of care.
Warm regards,
The FasTreat Support Team
Saying that this company is a scam is not…
EDIT - I would like to directly respond to their below response for the avoidance of doubt.
They are expecting me to pay the £99 after shared care has been established. I have since reached out to a much more reputable, in person, psychiatric organisation and have agreed for them to take over my care with ongoing costs being £150 per year. This is because, as I stated below, annual medication reviews are actually the norm for adult care. There are no further admin costs associated with using this new provider. The Fastreat care would be almost £2,000 a year for a terrible online service. Unfortunately, I cannot name this provider in a review but if you have ever researched the private psychiatric system in the UK, they probably came up!
Fastreat have also removed the care prior to the end of my billing period when I cancelled my direct debit which is a direct consumer breach and has been noted for further action.
They have done absolutely nothing after I reached out to them from their below request to email them. They didn’t even send the documents to my GP when requested when I was still paying the fee. They have dragged out the shared care process to almost 3 months now.
Original review -
Saying that this company is a scam is not an exaggeration
The pricing is misleading and incredibly predatory
Most of the reviews here which are positive are people who’ve just been diagnosed and have not been subject to the ongoing extortion from this company.
They charge you £99 a month (for what, I do not know) which is the headline offer but then every 15 minute appointment with a clinician costs £89 on top of that £99. A clinician who has no desire to talk to you to the point that their disinterest is quite frankly just rude. You have to have one of these appointments every single time you need to change medication dose during titration which may be every 2 weeks! You could be racking up £300+ in fees a month during titration.
Then heaven forbid you want shared care. They draw out the process for months whilst you are, of course, continuing to pay them £99 a month, they are essentially holding your diagnosis for ransom to continue to extort you for as long as possible.
The two fees you pay to get their shared care forms are:
£50 – Shared Care Agreement processing
£50 – Stability Confirmation Letter
Which are surely admin costs covered in the £99 leaving my bank account month (again, no answers about what this money actually does)
Then they have the cheek to tell you that you will need to pay £169 every THREE MONTHS for them to monitor you even after you get shared care. This is NOT standard procedure in adult care and barely less than the £99/month. They say this is for: ‘ The quarterly review includes ongoing specialist clinical monitoring, such as reviewing your blood pressure, weight, medication effectiveness, and overall safety.’ - but they’re obviously not physically checking any of those metrics and I can only assume it’s another offensively unbothered clinician reading off some basic questions from a sheet whilst they try to keep their eyes open…
Abhorrent company, terrible clinical staff, undertrained customer service staff. Avoid at ALL costs.
4 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Miriam,
Thank you for sharing your detailed feedback. We hear your frustration regarding our pricing structure and the financial pressure of ADHD treatment, and we sincerely apologize for the stress this has caused you.
We want to be completely transparent about why our service and fees are structured this way, as our goal is never to mislead, but to provide safe, compliant medical care:
Titration & Appointment Frequency: ADHD medications are strictly controlled substances in the UK. Under clinical safety guidelines (such as NICE guidelines), any change in medication dosage must be medically monitored by a qualified clinician before a new prescription can be safely issued. During the titration phase, this can indeed require frequent check-ins to monitor your physical safety (heart rate, blood pressure, and side effects).
The £99 Membership Fee: This covers the ongoing clinical infrastructure, secure portal access, continuous support from our care team, and the administrative processing of your monthly regulated prescriptions.
Shared Care & Ongoing Monitoring: Even when a GP accepts a Shared Care Agreement (SCA), clinical guidelines require that an ADHD specialist retains overall clinical responsibility and conducts regular specialist reviews. The £169 review fee covers this mandatory specialist oversight—including the clinical audit of your physical metrics (blood pressure, weight, etc.) which you submit to us—to ensure it is safe for your GP to continue prescribing.
That being said, we deeply regret that you felt our clinical staff was disengaged and that our communication regarding these fees did not feel transparent or supportive. This is absolutely not the standard of care we aim to provide.
We want to review your specific case, your titration timeline, and your billing history directly. Please reach out to our team at support@fastreat.co.uk. We are committed to looking into this for you and finding a fair way forward.
Warm regards,
The FasTreat Support Team
Extremely disappointing experience with…
Extremely disappointing experience with FastTreat. I paid approximately $300 for the initial assessment, only to have a call that lasted roughly 10 minutes. I was not diagnosed with ADHD, and immediately afterward I was also charged an additional $99 for a subscription.
During the call, I specifically asked the practitioner to provide a report documenting her findings. She told me she did not believe I had ADHD and recommended that I ask my family doctor for a psychiatrist referral for a possible bipolar assessment. Instead of receiving a proper report summarizing the consultation and her findings, I received a long message of generic notes that appeared largely copy-and-pasted.
For nearly $400, I expected a far more thorough, professional and transparent assessment process—particularly from a service dealing with mental health.
I have requested cancellation of the subscription and a refund of the $99 charge. Based on my experience, I cannot recommend FastTreat.
3 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Laura,
Thank you for sharing your feedback, and please accept our sincerest apologies. What you experienced is absolutely not the standard of care or professionalism we hold ourselves to at FasTreat.
An assessment should always feel thorough, transparent, and deeply supportive. We deeply regret the distress this has caused you.
Regarding your subscription and refund request, we want to make this right immediately. We have previously reached out to request your account details to process the cancellation and refund, but we have not received a reply yet.
Please contact our support team directly at support@fastreat.com with your registered details. We will prioritize your request to ensure your subscription is cancelled and the $99 charge is fully refunded.
Your feedback regarding the assessment depth and report quality has also been escalated directly to our clinical leadership team for immediate review.
We hope to hear from you soon so we can resolve this for you as quickly as possible.
Warm regards,
The FasTreat Support Team
A Clear, Professional, and Supportive Experience
FasTreat made the assessment process clear, professional, and straightforward. Lekha was thoughtful and helpful throughout the appointment, and the support team provided clear instructions and responded promptly. I really appreciated the guidance and had a very positive experience overall.
3 de agosto de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi GoJaysGo,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.