Fasttrack Avaliações 

63
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I paid today at the Brussels airport for a fast track for two persons - nothing! No answer on calls, on what’s up or whatsoever to help. Sorry did not check them before! First they wrote that it can... Ver mais

Avaliado com 4 de um total de 5 estrelas

Was quick to buy the pass; it didn’t save me much time (maybe 10min) definitely a disclaimer „how much time you can save“ would be great. Overall not bad but airports could maybe offer a discount when... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fast track is brilliant! A very significant and important tool. It offers services that could be unavailable from the original vendor/airports otherwise. I have had bad and good experience with the op... Ver mais

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FAST TRACK FROM THIS COMPANY IT IS A SCAM. NEVER RECEIVED THE PASS AND WHEN I GOT TO AIRPORT THEY ADVISED THEY DO NOT ACCEPT FROM THIS COMPANY AND IT IS A SCAM AND THEY WILL TAKE £80 EVERY... Ver mais

A empresa respondeu


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(63)

22 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Disappointing and not responding

I paid today at the Brussels airport for a fast track for two persons - nothing! No answer on calls, on what’s up or whatsoever to help. Sorry did not check them before! First they wrote that it can take up to 150 minutes before we get the priority tickets, and with every next check the minutes were growing rather than decreasing. When it reached 180 minutes I stopped checking hoping to get the tickets but - NOTHING! Do not use them! Go rather to the sites of the airports.

And update - at 20,59 (I have a screenshot) I received an info that my passes have ….. EXPIRED! EXPiRED! Scammers!

16 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Total scam

Total scam, I have paid 350 euro for service at my arrival in Barcelona, which was not provided. I have been attempting for one week to get a refund without success. STAY AWAY from this company. April 2026

24 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scammer do not purchase

The compnay is a scammer the general fastrack ticket can be purcase for free at the ariport website.

31 de março de 2026
Avaliação não solicitada
logotipo da Fasttrack

Resposta da Fasttrack

Dear Marcello,

We'd like to clarify a few important points.

Fast Track Flights is a third-party provider of Fast Track passes, used by travellers across multiple airports. We do not claim to replace airport offerings; rather, we provide an alternative, convenience-based service that allows customers to pre-book Fast Track access in one place and store their passes digitally (e.g., via Apple or Google Wallet).

Our service is designed for travellers who prefer a centralised booking experience and added convenience.

If you experienced any issues with your pass, we’d be happy to look into this further. Please feel free to share your booking details with us so we can assist and ensure the matter is properly reviewed.

Avaliado com 5 de um total de 5 estrelas

Easy to use, with good airport coverage

It’s the most straightforward way to get FastTrack for different airports. I travel a lot, so finding the right website/provider, then filling out 5 different forms, was always a hassle. And getting a digital pass instead of old-school papers makes the whole experience very nice too.

10 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Reliable App with great potential

FastTrack.flights demonstrates strong usability and trust-building features. The app offers an intuitive interface, a logical workflow, and a stable overall experience, making it easy for users to navigate and rely on. Support is readily accessible and appears to respond promptly when needed. The presence of an IATA disclaimer regarding independent operation and adherence to industry standards further reinforces transparency and credibility.

Additionally, the platform shows potential for even greater user confidence by incorporating a more visible support/contact section, a concise privacy and security overview, clearer partner and data-source informationt.

Overall, FastTrack.flights stands out as a trustworthy and user-friendly solution, providing a solid foundation for long-term use.

14 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Life saver

Literally saved me from missing my flight I have seen the add before on IG but I am glad I remembered it when I arrived and saw the queue on security it took me only a few minutes to download the app get the qr code I wasnt sure I can get it that close to departure time but i spoke to someone in customer support and they confirmed that it worked

Thank you so much

16 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

great app

giving a 5-star for the app user experience, really easy to buy fast track with just a few clicks and you also get notified of the fast track lane operating hours.

14 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great help at the airport, especially when traveling with children

We used FastTrack for the first time this summer because we were traveling with two small children and wanted to avoid long waits.
The purchase process itself was quick and straightforward. Confirmation arrived immediately, everything was explained step by step.
At the airport, we quickly went through the FastTrack line, which literally saved our nerves because the children were already nervous.
We will definitely use this service again and recommend to our frineds. :)

8 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Time saver

You managed to save some time to browse the shops at the airport and will definitely be purchasing again..

26 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased pass

I purchased the Fast track pass, and it significantly improved my airport experience. There were no long waiting times, and I was able to calmly board the plane.

18 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Update

Update - fast track have tried to remove my review saying “I have the wrong domain”. I do not, and have the screenshot to prove it.

Immediate credit card fraud happened…
Immediate credit card fraud happened after booking via this website.

Used a brand new card, first service i used with it and I had a whole heap of fraud transactions on my card an hour after

To clarify:

I used my card only once that day — on your website.

Within one hour, multiple unauthorized charges were attempted using that card.

No other websites, merchants, or apps were involved, eliminating other potential sources of compromise.

Update - in response to reply

Seems like a very stock response. while technically “you may not store my card,” that doesn’t mean the site is secure or that card data wasn’t intercepted en route.

While you state that your website uses industry-standard encrypted gateways and that card details are not stored, my experience, combined with a technical review of your platform suggests there's probably a deeper issue worth immediate investigation.

Given this, I took the time to analyze your site infrastructure. Here are several observations that raise red flags:

No Visible Integration with Trusted Payment Providers
There is no sign of established gateways like Stripe, Adyen, or PayPal. If you are handling card input fields directly or passing card data through your own backend, this introduces serious PCI compliance risks.

Potential Frontend Vulnerabilities
Your site is built using Nuxt.js, which dynamically renders JavaScript. If any of your internal scripts or third-party libraries (e.g., Zendesk, SweetAlert2) are compromised, they could easily capture form input — especially card numbers — before submission.

Lack of Clear Payment Security Practices
Your public-facing code does not indicate the use of PCI-compliant input tokenization (e.g., iFrames or hosted fields from your processor). If card fields are rendered directly on your domain, any script running on the page could have access

21 de maio de 2025
Avaliação não solicitada
logotipo da Fasttrack

Resposta da Fasttrack

Dear M T,

Thank you for taking the time to share this feedback. We take any report of potential card misuse extremely seriously, so we conducted a full review of our payment system, and the specific checkout flow you used. Our checkout is powered entirely by Stripe’s PCI-compliant payment infrastructure. Card details are entered into secure Stripe-hosted iframes that are isolated from our website by the browser, which means that neither we nor any 3rd party script or attack can ever see, handle, transmit, or store card numbers, expiry dates, or CVC codes at any point. Nothing in our system indicates any form of compromise, interception, or unauthorized access. We understand how worrying card fraud can be and we do not dismiss your experience in any way, but based on the data we have reviewed there is no evidence that the issue originated from our platform. If you would like us to share our findings with your bank or provide any further documentation, our support team is here to help and will gladly assist you directly.

Avaliado com 1 de um total de 5 estrelas

Scam

Scam. Website "fasttrack.flights" offers non exists fast track service, for example on Kraków Airport.

8 de outubro de 2025
Avaliação não solicitada

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