When ordering on line I can pick up the item from my local Fat Face, where the staff are always pleasant and helpful. I love the sales where I never fail to get at least 1 item of fantastic good quali... Ver mais
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Veja o que dizem as avaliações
Parcel arrived very quickly. Unfortunately having seen the handbag it wasn't quite what I wanted so I returned it to my local shop. A refund was very simply arranged with no fuss. Impressed with the... Ver mais
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Pick up at local store needs some improvement, visited and phoned store having allowed 5 days from "your orders been despatched" email, order hadn't arrived at any point up to 14 days. Phoned customer... Ver mais
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Hassle free and easy ordering. Picked up from my local store, once I’d received notification that my order had arrived. Polite and helpful staff, and of course lovely, good quality and comfortable... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
1 Market Place, OX14 3HG, Abingdon, Oxfordshire, Reino Unido
- 01235 559290
4,8
Excelente
71 avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Would recommend these jumpers
Ordered to store, jumpers arrived quickly, fitted well and made from good quality materials.
14 de novembro de 2023
Resposta da FatFace - ABINGDON
Good Afternoon Anna,
Thank you for taking the time to leave us a review!
I am so happy to hear about your instore shopping experience, aswell as your online experience! it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Kind Regards, JW
Great quality and great service.
Great quality and great service.. I buy from FatFace for all the family as the quality is always so good.
15 de novembro de 2023
Resposta da FatFace - ABINGDON
Hi Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent staff in store and on line
Ordered on line for click and collect.Had a problem as it never arrived Abingdon staff were great phoned me to let me know what was happening Customer service reordered for me arrived next day in store.
Great all round and great clothes
2 de novembro de 2023
Resposta da FatFace - ABINGDON
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff, nice kids clothes
Helpful staff, nice shop, clothes suit me and my pocket! Love the sales, nice kids clothes
19 de outubro de 2023
Resposta da FatFace - ABINGDON
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Prompt delivery to shop and very…
Prompt delivery to shop and very helpful cheerful customer service
17 de outubro de 2023
Resposta da FatFace - ABINGDON
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
A certain uniqueness
Great communication, swiftly delivered and eco packed - love the recycling and paper tags (online order, collected in store). Beautiful garment, love the dress. Quality product with a certain uniqueness. Abingdon staff always upbeat and welcoming
17 de outubro de 2023
Resposta da FatFace - ABINGDON
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Quick postage and receipt of goods
23 de setembro de 2023
Resposta da FatFace - ABINGDON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - ABINGDON
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Excellent, as always
I ordered on line as Abingdon didn't have the jeans I wanted. Sadly Fat Face jeans have changed their style and these were disappointing in style and fit. I took them back to Abingdon where they refunded without quibble. Always good service and pleasant to shop here.
6 de agosto de 2023
Resposta da FatFace - ABINGDON
Hello there, thank you for taking the time to leave your review. I am sorry to hear that your item wasn't suitable this time round.
I am pleased however that your return was processed smoothly.
Take care, LE
Resposta da FatFace - ABINGDON
Hi Andre
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Abingdon sales assistance top class
Great service from the team in your Abingdon store. Helped me with the changing rooms and then ordered a longer length dress for me. All with smiles and they looked fabulous too. A great advert for your clothing. Thank you 🙏
10 de junho de 2023
Avaliação não solicitada
Resposta da FatFace - ABINGDON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I love this jumper
I love this jumper, beautiful blue colour, nice quality and great customer service!
21 de abril de 2023
Resposta da FatFace - ABINGDON
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Really quick delivery and as always always great quality.
Really quick delivery and as always, great quality clothes.
16 de abril de 2023
Resposta da FatFace - ABINGDON
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Really helpful staff
I experienced a bit of a delay getting my order, but the people at Fat Face have been absolutely brilliant in trying to sort it all out, particularly in my own branch at Abingdon. They have been in touch regularly with updates and could not have been more caring or helpful. Thank you.
26 de março de 2023
Avaliação não solicitada
Resposta da FatFace - ABINGDON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Resposta da FatFace - ABINGDON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very very fast delivery
Very very fast delivery. Easy website great products good quality fashionable
8 de novembro de 2022
Resposta da FatFace - ABINGDON
Good Morning Elaine
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
The quality is excellent.
31 de agosto de 2022
Resposta da FatFace - ABINGDON
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Jumper arrived quickly
Jumper arrived quickly, sadly it was to big so had to return it
7 de junho de 2022
Resposta da FatFace - ABINGDON
Good morning,
Thank you for taking the time to leave your feedback. I am sorry to learn that the sizing of this jumper was not quite right for you on this occasion. If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care, EG
Resposta da FatFace - ABINGDON
Hi Nicholas
Thank you for your 5 star review. Really great to hear you found our returns process trouble free. I hope you day is going well. MJ
Suede boots
The boots were bought as a Christmas gift but they were the wrong size so they had to be returned and fat face were very quick in receiving and sending out the correct size. The recipient was very happy indeed.
22 de fevereiro de 2022
Resposta da FatFace - ABINGDON
Good Morning Sandra,
Thank you for your 5 star review. We are glad to hear this was sorted for you efficiently and the recipient was content. -KC
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