Banner for FatFace - BARNARD CASTLE

FatFace - BARNARD CASTLEAvaliações 

85
O TrustScore é 5 de um total de 5

4,8

18 Market Place, DL12 8NB Barnard Castle, County Durham, GB


Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no an... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Acessórios de Moda
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contato

  • 18 Market Place, DL12 8NB, Barnard Castle, County Durham, Reino Unido

  • 01833 637644

4,8

Excelente

O TrustScore é 5 de um total de 5

85 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(85)

13.367 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience in the Barnard Castle…

Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store.

The two ladies serving we're both great as well, super friendly, really helpful and very enthusiastic about the clothes and the store - which was really nicely laid out and a great shopping experience. We'll definitely shop here again!

16 de março de 2025
Avaliação não solicitada
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Good morning,

Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.

Have a good day!

Take care, CT

Avaliado com 3 de um total de 5 estrelas

The expected delivery date was extended…

The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was happening as no further update arrived. The help line couldn’t help as the item was being delivered to your shop so I just had to wait until it arrived.

3 de novembro de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello Shirley

Thank you for taking the time to leave your review and for providing your feedback.

I trust that you have now received your order, but if not, please do email fatfacereviews@mail.fatface.com

Thank you, LE

Avaliado com 5 de um total de 5 estrelas

Very helpful and pleasant

Very helpful

6 de novembro de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Excellent quality

Excellent quality. Great service. Helpful friendly staff.

20 de outubro de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello Valerie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Always helpful staff

Always helpful staff

21 de agosto de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Quick helpful staff

19 de agosto de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Shopping with you is great

Shopping with you is great. Love the genuine sales. Love the styles, colours and fabrics. Staff in Barnard Castle are extremely helpful.

7 de agosto de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Super easy to order and arrived on time…

Super easy to order and arrived on time … great communication from supplier

24 de julho de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

My cloths

Friendly staff

25 de junho de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Avaliado com 5 de um total de 5 estrelas

Quick efficient service

Quick efficient service, easy to order online and very friendly staff in store for collection.

15 de maio de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Good afternoon, Valerie

Thank you for leaving us this review about your Click n' Collect and instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.

Take care, JB

Avaliado com 5 de um total de 5 estrelas

Great clothes

Great clothes. Great custom and shop at Barnard Castle. Friendly service.

6 de maio de 2024
Avaliação não solicitada
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Avaliado com 5 de um total de 5 estrelas

Love the quality of the clothes and…

Love the quality of the clothes and sizes just right for me

31 de março de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Staff helpful at store re sizing of…

Staff helpful at store re sizing of garment ,ordering online and collecting in store. Money off as first online order.

24 de março de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Avaliado com 5 de um total de 5 estrelas

One of my favourite stores

Always a bright,clean and inviting store.
Good changing rooms and friendly helpful staff.

20 de março de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Pretty skirt

I wanted a skirt for my upcoming holiday but the one in store was too long so I asked if it was available in a short length. Vicki was so helpful looking for me and then ordering the skirt and also arranging delivery to my home address. Thank you so much

8 de março de 2024
Avaliação não solicitada
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Good Morning June,

Thank you for taking the time to leave us a review!

I am so happy to hear you have had a pleasant experience in our Barnard Castle Store and happy with the staff's service! I will make sure to pass on this positive feedback.

We look forward to welcoming you back soon!

Kind Regards, JW

Avaliado com 4 de um total de 5 estrelas

Pleasant experience

As usual, quick delivery and no hassle return. Unfortunately had to return the order as items did not fit . Service with the smile in my usual shop. Very helpful staff which offered alternative.

16 de fevereiro de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Good Afternoon Anrijeta,

Thank you for taking the time to leave us a review!

I am sorry to hear it wasn't quite the right fit for you on this occasion! I am happy to hear you enjoyed the service you have received from us! We really appreciate your positive feedback!

We look forward to welcoming you back soon!

Kind Regards, JW

Avaliado com 5 de um total de 5 estrelas

Easy to order on website

Easy to order on website, items delivered promptly to store. Loved all of my items, great quality and fab price in the sale.

16 de fevereiro de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE


Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Avaliado com 5 de um total de 5 estrelas

Love this swimsuit

I couldn't find this swimsuit in any of the Fat Face stores as it had been reduced. I searched online a was really pleased when I saw my size available. I ordered it immediately and arranged for click & collect service. It arrived at my chosen store and they emailed me.
I drove to the store to collect it and the staff were very nice and friendly as usual.
Got home and tried it on, perfect fit, really pleased with the design and colour of it.
Holiday here I come!

3 de fevereiro de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your swimsuit, and have enjoyed using our service. We look forward to welcoming you back soon.

Have an excellent Holiday!

Take care.- GM

Avaliado com 5 de um total de 5 estrelas

Fast efficient service

Fast efficient service. Had to return an item and the staff at the Barnard castle store were great.

25 de janeiro de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Excellent returns process

Item bought for grandson online didn’t fit well. What impressed was how easy the returns process was instore, with refund, including postage, processed very quickly. Staff very helpful.

14 de janeiro de 2024
logotipo da FatFace - BARNARD CASTLE

Resposta da FatFace - BARNARD CASTLE

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais