I ordered an item on-line and it was ready to collect on the chosen date and actually before the time specified. When I went to collect, I could not get on-line to bring up the email containing the or... Ver mais
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Localização
Trocar localizaçãoUnit 3 Festival Place, RG21 7BF Basingstoke, Hampshire, GB
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Veja o que dizem as avaliações
Jane! What can I say! You assisted with my enquiry on the phone in the morning, not only reserved a dress in store for me but also rang other stores on my behalf to find other size availability. Your... Ver mais
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I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... Ver mais
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Easy to order online, click and collect from local stores…..both visited recently. Staff very friendly, helpful and efficient. Great experience Dress is lovely and well priced. As described on websi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, Reino Unido
- 01256 352103
4,8
Excelente
180 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love the customer service from the…
Love the customer service from the representatives! Haven't been disappointed at all for every single time I sent my inquiry in. Timely and detailed information and follow-up from the local team there!
18 de janeiro de 2024
Resposta da FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback on customer service!
We hope you love your items, and look forward to welcoming you back soon.
Take care. -GM
Always great service in store and…
Always great service in store and online. Friendly and knowledgeable staff. Lovely quality clothes and very importantly a company interested in sustainability.
19 de janeiro de 2024
Resposta da FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experiences in store, and online. We hope you love your purchases and look forward to welcoming you back soon.
Have a great weekend! -GM
Good shopping experience …
Easy to purchase and deal with I liked my purchase good quality
1 de janeiro de 2024
Resposta da FatFace - BASINGSTOKE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BASINGSTOKE 2
Hello Anne
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Fat face clothes are great
Fat face clothes are great - rugged and last forever.
Vanessa in the Basingstoke store gives excellent service, always smiley and happy to help us.
6 de janeiro de 2024
Avaliação não solicitada
Resposta da FatFace - BASINGSTOKE 2
Good Morning Tracy,
Thank you for taking the time to leave us a review!
I am so happy to hear you are happy with your new purchases! We love to hear such positive feedback from our customers. I will make sure this positive feedback is passed on to the Basingstoke store.
We look forward to welcoming you back soon!
Kind Regards, JW
Resposta da FatFace - BASINGSTOKE 2
Hello Emilia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jamie was so helpful by looking for a…
Jamie was so helpful by looking for a product. He was so kind and patient. We need more people like Jamie.
30 de dezembro de 2023
Avaliação não solicitada
Resposta da FatFace - BASINGSTOKE 2
Hello Ellie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very lovely staff in festival place
Very lovely staff in festival place. Lovely lady and young man. Very helpful with everything. Thank you
6 de dezembro de 2023
Resposta da FatFace - BASINGSTOKE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat face staff are always wonderful and…
Fat face staff are always wonderful and give excellent service, also really friendly. Quality of goods also very good.
8 de dezembro de 2023
Resposta da FatFace - BASINGSTOKE 2
Good afternoon, Julia.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Resposta da FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Impressed with the service
Impressed with the service, had to return an online order as the size was wrong, turn around & refund very efficient. Ordered new size arrived earlier than expected, very pleased with the whole experience.
28 de novembro de 2023
Resposta da FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
For two days I have tried to collect my…
For two days I have tried to collect my order from the Basingstoke branch and each time the shutters have been closed and and note Sellotape to to the door saying there's a problem with the shutter we'll be back shortly. I think this is appalling.
24 de novembro de 2023
Resposta da FatFace - BASINGSTOKE 2
Hi Susan, Thank you for your feedback. I am so sorry for the delay with collecting your order. The issue with the shutters has now been resolved and the store has been open since 13:30 on 30/11/23. Please pop into store and collect your order. Take care - KS
As always really helpful and friendly
As always really helpful and friendly. Glad this particular FatFace shop is in my local shopping centre.
9 de novembro de 2023
Resposta da FatFace - BASINGSTOKE 2
Hello Sam
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always so friendly and helpful
Always so friendly and helpful. Products always well made and good price.
27 de outubro de 2023
Resposta da FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Absolutely amazing quality on all…
Absolutely amazing quality on all aspects of the slipper I’m so please and happy with them would recommend to everyone
1 de novembro de 2023
Resposta da FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick delivery my daughter was very…
Quick delivery my daughter was very pleased with the clothes which I have got her for Christmas
30 de outubro de 2023
Resposta da FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Thank you to Marvin going the extra mile
Thank you to Marvin going the extra mile today in searching through back room stock to find the sandals I desired. He is a asset to Fat Face the store is great and he and his team are always Friendly and helpful giving great customer service five stars from me
9 de setembro de 2023
Avaliação não solicitada
Resposta da FatFace - BASINGSTOKE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pretty top
Bought very nice white blouse with blue embroidery which came quickly also purple jumper which am pleased with.
31 de agosto de 2023
Resposta da FatFace - BASINGSTOKE 2
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Became a loyal customer
Became a loyal customer. Quality and the designs of Fatface clothes are brilliant. Their staff and customer services are just amazing. Highly recommend Fatface.
30 de agosto de 2023
Resposta da FatFace - BASINGSTOKE 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encounter a great time when visiting our Basingstoke store and that the crew are great. I will be sire to pass this on to them!
All the best, MM
I think Fat Face is a good store
I placed the order and was kept informed, I went to the store to collect the item the assistant was pleasant and polite.
I like shopping with Fat Face, it seems a good store, I shop online and in the shop.
25 de agosto de 2023
Resposta da FatFace - BASINGSTOKE 2
Hi Maria, thank you for taking the time to leave a review. It's lovely to hear that you had such a positive experience in our Basingstoke store. We look forward to welcoming you back in the future, online and in store! Take care, CD
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