recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Easy to order and collect. Unfortunately, I keep receiving emails to ask me to collect items that I collected ten days ago.
A empresa respondeu
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... Ver mais
A empresa respondeu
STAFF VERY HELPFUL IN STORE TO CHANGE ITEM OVER FOR DIFFERENT SIZE. ALL INFO ON COMPUTER, NO NEED TO FILL OU RETURN FORM MAKING TRANSACTION EASY AND SMOOTH
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Reino Unido
- 02082 904457
4,8
Excelente
239 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant customer service
I had the pleasure of being served by Sandy today and she provided wonderful customer service. Nothing was too much trouble without being overbearing.. a real delight to help me with my clothes shopping today. Many thanks for making this such an enjoyable experience.. it was a real blast from the last and felt like proper customer care. Thank you so much.
25 de maio de 2023
Avaliação não solicitada
Resposta da FatFace - BROMLEY 2
Thank you so much for your review. We are super pleased to hear of your amazing experience whilst popping in to see us. We will share your lovely comments with our amazing team in store! - RS
Easily my favourite shop
I always enjoy going to FatFace shops, and the mail order service is excellent. I would like to buy more,but with everything going up in price,I cannot afford to buy anything,even the sale price is a stretch.
10 de maio de 2023
Resposta da FatFace - BROMLEY 2
Thank you for your 5* review.
We're pleased to hear you love our products, I will certainly pass on your feedback regarding the prices.
Hope you have a lovely day!
-SK
Customer service always spot on,good…
Customer service always spot on,good quality and even online is very easy and straigthforwsrd to purchase. Sizes are accurate specially shoes
6 de maio de 2023
Resposta da FatFace - BROMLEY 2
Hi Lillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have not received my order but you…
I have nit received my order but you have taken payment
6 de maio de 2023
Resposta da FatFace - BROMLEY 2
Hello, I am sorry to hear that you are having trouble with your order. This isn't what we like to hear.
I can see that you have contacted us via email, and my colleague replied to you this morning.
Thank you, LE
Resposta da FatFace - BROMLEY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BROMLEY 2
Hi Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very nice ladies in the store at…
Very nice ladies in the store at Bromley Glades, my style of products, I love everything about the store
20 de abril de 2023
Resposta da FatFace - BROMLEY 2
Good afternoon, Abdreia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bromley store.
Take care, JB
Good quality clothes
Pleased with the clothes I bought but didn’t receive the email re items being sent to shop for collection. Received the email to rate them first.
2 de abril de 2023
Resposta da FatFace - BROMLEY 2
Thank you for taking the time to review! I'm glad to hear that you are happy with your order. Thank you also for the feedback about our click and collect service - we have only recently re-introduced this option, so this kind of feedback is incredibly helpful to us perfecting the system. Take care - CD
Positive review on fat face
The shop employees were very friendly and lovely. They helped us in many ways and we found the perfect item. I also really like the sustainable brand and the items they have. But I would definitely get more children's items for many young kids or teenagers.
16 de março de 2023
Resposta da FatFace - BROMLEY 2
Good afternoon, Katernia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bromley store.
Take care, JB
Great experience at Bromley store
Ang at the Fat Face Bromley store couldn’t have been more helpful. She helped us to browse and was so personable and friendly we purchased much more than we came in for. What an asset to the company she is. We felt the range and style of items has really improved and my husband and I bought jeans, tops and jumpers. We know the quality is great too!
19 de fevereiro de 2023
Avaliação não solicitada
Resposta da FatFace - BROMLEY 2
Hi there,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received at our Bromley Store. We hope you enjoy your new purchases.
Have a great day!
Take care, SK
Super lovely people
So so nice, all the staff were so friendly and helpful and I found exactly what I was looking for. Great service overall from Ang, Helen,and mj.
4 de fevereiro de 2023
Avaliação não solicitada
Resposta da FatFace - BROMLEY 2
Thank you for your lovely review! Your comments will be shared with our amazing team in store 😋 - RS
Absolutely amazing customer service
Absolutely amazing customer service from Mary Jane in your Bromley store today. She was so lovely and honestly very refreshing, you can tell she loves her job. Superb! <3
19 de dezembro de 2022
Avaliação não solicitada
Resposta da FatFace - BROMLEY 2
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
The clothes for my granddaughters look…
The clothes for my granddaughters look good and arrived on time.
27 de novembro de 2022
Resposta da FatFace - BROMLEY 2
Hi Jo,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your granddaughter enjoys wearing them.
Take care - KS
Amazing help from staff in store
I unfortunately needed to return the item I ordered and so took it in to the Bromley store. As it was a PayPal purchase it needed to be returned online which the member of staff did as well as package and send the item off for me. Refund was received very swiftly after. Thank you.
1 de novembro de 2022
Resposta da FatFace - BROMLEY 2
Good Afternoon,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Resposta da FatFace - BROMLEY 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect item for my party
10 de novembro de 2022
Resposta da FatFace - BROMLEY 2
Good afternoon,
Thank you for your feedback regarding your recent online order. We hope you continue to enjoy shopping with us.
Take care, JB
The staff were amazingly helpful and…
The staff were amazingly helpful and 'interested' - a very happy shopping experience!
8 de novembro de 2022
Resposta da FatFace - BROMLEY 2
Good Morning Thomas
Thank you for sharing your recent experience in our Bromley store. Please be assured that this will be passed onto the crew members involved for you.
EP
i love the Bromley shop the people…
i love the Bromley shop the people there are lovely
and if i can't get my size there's always your on line shop
19 de outubro de 2022
Resposta da FatFace - BROMLEY 2
Thank you for this wonderful review. We are pleased to hear that you have such a lovely experience with our team in store. Your comments will be shared with them! - RS
I am very happy with my purchase.I…
I am very happy with my purchase.I ordered online and didn’t have any problems.My parcel arrived on time.
Excellent service.I highly recommend Fat face.
High quality products and customer service.
It’s one of my favourite stores.
1 de outubro de 2022
Resposta da FatFace - BROMLEY 2
Hi
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you in good time and you were happy with the service received.
We do hope that you are happy with your items!
Regards, TG
Friendly and helpful staff
Friendly and helpful staff. A joy to shop here. Happy with quality of products purchased
21 de outubro de 2022
Resposta da FatFace - BROMLEY 2
Hi Audrey, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.