My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking... Ver mais
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Veja o que dizem as avaliações
I love shopping in the fatface store, where the staff are very helpful, and also online. Good choice of clothes that are very good quality. Expensive sometimes but the sales are brilliant. The benef... Ver mais
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Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... Ver mais
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I was acknowledge immediately, although there was one member of staff on a till helping a customer a young member of staff saw me join the queue and immediately came to the other till to help me. She... Ver mais
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Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, Reino Unido
- 01284 764247
4,7
Excelente
173 avaliações
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Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shopping experience
I love shopping in the fatface store, where the staff are very helpful, and also online. Good choice of clothes that are very good quality. Expensive sometimes but the sales are brilliant.
The benefit with online is they have more choices of dress/skirt lengths.
But if something is not right or doesn’t fit it’s easy to get a refund.
4 de junho de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Excellent all round
Quick efficient delivery to store, great customer service and excellent quality product as always.
4 de junho de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Exchange problems at Fatface
My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking app which would have coincided with their cctv/system transactions but still refused. She rung their head office to question their policy but they said no receipt of proof of purchase then no exchange or refund. She asked what they would accept as proof of purchase other than a bank app transaction and they said a receipt……. Computer says no 😡 won’t be shopping there again
21 de maio de 2026
Avaliação não solicitada
Resposta da FatFace - BURY ST EDMUNDS
Good afternoon, Stephen,
Thank you for taking the time to leave your review.
In line with our terms and conditions which are clearly visible within store, online and on a receipt, any return must be accompanied with a proof of purchase such as an order confirmation and or receipt.
A return cannot be accepted without this.
Thank you.
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Excellent help in shop
12 de maio de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was acknowledge immediately
I was acknowledge immediately, although there was one member of staff on a till helping a customer a young member of staff saw me join the queue and immediately came to the other till to help me. She found my order quickly and retrieved it for me. She was friendly, polite, cheerful and super efficient. I didn’t have much time so really appreciated the excellent service.
20 de abril de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality product
Quality product, look great on, bought for my holiday, highly recommended
19 de março de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
I purchased a pair of trousers which…
I purchased a pair of trousers which are gorgeous - lovely soft, draping fabric & good fit. Staff at the store were very helpful. V pleased with my shopping here today.
2 de março de 2026
Avaliação não solicitada
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous Bury st Edmund’s store !
Lovely friendly staff in bury st Edmund’s store . Didn’t have my size so ordered online for me . Well done !
20 de fevereiro de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to navigate website and out of…
Easy to navigate website and out of stock item I wanted quickly came back into stock.
Click and collect easy, friendly staff and good quality clothes
9 de fevereiro de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always lovely in fatface love the…
Always lovely in fatface love the shop. People who work there so helpful and friendly and very organised
21 de janeiro de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Arrived in store on time
Arrived in store on time, staff very friendly and helpful
13 de janeiro de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They were so helpful when I had brought…
They were so helpful when I had brought a coat online with them and had to return it and get a smaller size which they had in store lovely lovely coat
5 de janeiro de 2026
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - BURY ST EDMUNDS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very late and inconvenient delivery to store
Package was promised Thursday for our planned trip to town on Friday. This was a Christmas gift for someone we were visiting.
Eventually arrived in-store Sunday morning requiring another trip to town to collect and give the gift before departing the UK that day!
17 de dezembro de 2025
Resposta da FatFace - BURY ST EDMUNDS
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
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