Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... Ver mais
A empresa respondeu
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... Ver mais
A empresa respondeu
I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, Reino Unido
- 02920 667139
4,7
Excelente
147 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Charming staff at the shop..
12 de dezembro de 2024
Resposta da FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jumper is a gift
Jumper is a gift - appears to be of lovely quality and arrived promptly.
9 de novembro de 2024
Resposta da FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service,lovely gear.
Great service,lovely gear.
Only complaint - I was offered 10%off my order - first time shopping online. Usually buy your clothes in m& a.
Filled in email,but took too long sending my offer 10%.I couldn’t wait too long,as dress was very popular.
All three m&s in my area and their online store was completely out of stock so I came directly to yourselves, even though to shipping was quite pricie
Regards
Teresa harry
4 de setembro de 2024
Resposta da FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and helpful staff
Great products and helpful staff . Delivery to the store was a little bit long but everything else fine .
7 de agosto de 2024
Resposta da FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Funky store to visit…
Easy to order online to home or collect instore. Communication was there. Like having a browse instore too. Nice pleasant and helpful assistants.
18 de julho de 2024
Resposta da FatFace - CARDIFF 3
Hello Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding our service, and we hope you love your order!
Take care. -GM
Quick click and correct process
1 de julho de 2024
Resposta da FatFace - CARDIFF 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent Customer Service
Got served by the lovely Nicol in the Cardiff branch, so very helpful & a credit to your team
7 de junho de 2024
Avaliação não solicitada
Resposta da FatFace - CARDIFF 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great visit to our Cardiff store and that you found Nicol and the team to be so lovely and helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Resposta da FatFace - CARDIFF 3
Good morning, Jenny.
Thank you for your feedback regarding your recent shopping experience.
It's great reading such positive comments about the service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
I purchased a dress
I purchased a dress, it’s absolutely beautiful and true to its size. Easy ordering process, excellent service, communication and fast delivery. Thank you😊
23 de abril de 2024
Resposta da FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your dress, and we look forward to welcoming you back soon.
Take care.- GM
Excellent service in the Cardiff branch…
Excellent service in the Cardiff branch today.
A item i had seen in a email to buy wasnt on the shop floor asked a member of staff
Didnt get his name sorry. Went and had a look in the stock room and found it as it had only just come in.
21 de abril de 2024
Avaliação não solicitada
Resposta da FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Bought jeans for my daughter in sale…
Bought jeans for my daughter in sale and they are really good. My daughter loves them.
31 de março de 2024
Resposta da FatFace - CARDIFF 3
Hi there, thank you for leaving us this 5* review. We are very happy to hear that your daughter loves her new FatFace Jeans. We hope to see you again soon and have a great rest of your weekend! Kind Regards TS
I simply love fatface
I simply love fatface, their clothes are so beautiful, soft and well design. I like to wear them during the whole year; spring full of flowers, nice and comfortable dresses and shirts, warm during winter… it is just my favourite shop to dress up and look good.
24 de março de 2024
Resposta da FatFace - CARDIFF 3
Good Morning Catalina,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing and you use us all year round we really appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Love Fatface clothes and always very…
Love Fatface clothes and always very professional
29 de março de 2024
Resposta da FatFace - CARDIFF 3
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you find our service to be professional. I hope you continue to enjoy our products as much as we do.
All the best, MM
Cardiff Store 5*
The staff in the Cardiff Store were incredibly helpful and polite!
Nothing seemed too much trouble!
Well done!
26 de março de 2024
Resposta da FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great quality at a good price.
21 de março de 2024
Resposta da FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I've bought a dress and a sweatshirt…
I've bought a dress and a sweatshirt from Fat face recently and have loved both items. Quality and price are great.
20 de março de 2024
Resposta da FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient item return
I visited store to return an item purchased online. The process was quick and straightforward. The staff member who served me was friendly and processed the transaction efficiently.
18 de fevereiro de 2024
Resposta da FatFace - CARDIFF 3
Hi there, thank you for leaving us this 5* review. We are very happy to hear of the positive and efficient experience you had received in one of our stores. We look forward to seeing you again soon! Warm Regards TS
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.