I visited Fatface this afternoon, Thursday 18th June around 3.30pm The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable en... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the sto... Ver mais
A empresa respondeu
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Ver mais
A empresa respondeu
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Reino Unido
- 01245 266696
4,8
Excelente
145 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nice as usual
30 de junho de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order online and collect in…
Easy to order online and collect in shop
Shirt fitted well and just what I wanted
12 de setembro de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful shop staff.
3 de agosto de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - CHELMSFORD 2
Hello, thank you for your 5* review. We are so pleased to hear this and hope you enjoy your new items! Take care, CM
Beautiful prints, wish I could have them all!
I used click and collect which was quite convenient although obviously I had to drive to the nearest Next to get my delivery. I was surprised that there was a charge for delivery when I spent over £100. Returning was very convenient as I could return to store straightaway.
Fatface items are generally quite expensive at full price and seem to have increased in price generally. I would not be inclined to buy them at full price as I doubt it reflects the quality. I am a loyal Fatface supporter as my wardrobe is full of Fatface but I do find items shrink in the wash. Beautiful prints though on the majority of Fatface clothes.
3 de julho de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
LOVE these sandals!
Picked these up in store with no problems, very friendly staff.
The sandals are so comfy and fit perfectly. The cushioned sole is life changing.
Great quality and a bargain for real leather.
I've been wearing these constantly since buying.
31 de maio de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful shopping experience
Wonderful shopping experience. Staff exceptional, friendly and extremely helpful. Will see you soon!!!
5 de junho de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great company
Easy ordering,great customer service, you can actually phone and get to speak to a real helpful person ! good experience
30 de abril de 2025
Resposta da FatFace - CHELMSFORD 2
Hello Carol, thank you for your review. I am pleased to hear your experience with our team has been a positive one. Have a great day, CM
Friendly and quick service.
28 de fevereiro de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Fat Face purchase and return
Website easy to navigate.
We returned the jeans to the Chelmsford branch and got a new pair sent to the branch. The staff were lovely and sorted out the refund while my husband was trying on the new jeans. Super friendly and helpful staff.
7 de fevereiro de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Chelmsford store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Lovely socks arrived in store to pick…
Lovely socks arrived in store to pick up, very cute
4 de janeiro de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering process and good delivery time to pick up from shop. Very satisfied with t-shirt
Easy ordering process and
4 de dezembro de 2024
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing customer services & good range of items
I have always had a pleasant experience every time I visited the Chelmsford branch. All staff are so professional & welcoming & it's a pleasure to visit this shop.
The lady who dealt with me last Wednesday was so helpful, I was running slightly late to collect my item but the lady agreed to stay behind for few minutes till I came. She didn't have to do that. so I am really grateful for this gesture.
6 de novembro de 2024
Resposta da FatFace - CHELMSFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff
Friendly helpful staff. I luckily benefit from the Autumn sales as i have family in Australia and the weather is getting warmer by the day. Perfect for picking up summer items for my daughter, gran-daughter and son-in-law. My Daughter says you cannot beat the style and quality.
3 de novembro de 2024
Resposta da FatFace - CHELMSFORD 2
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHELMSFORD 2
Hello Jacqui
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Chelmsford store - this is great to hear. Take care, LE
Staff always very helpful
Staff always very helpful - I was after a couple of items in the sale and they looked for them at other local shops for me. Sadly, I couldn’t get one item and unfortunately my online order was cancelled
19 de agosto de 2024
Resposta da FatFace - CHELMSFORD 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
First and foremost the items I bought…
First and foremost the items I bought fits perfectly and I love them , my first time buying on line and I am very happy.
6 de agosto de 2024
Resposta da FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always visit Fat Face when we go into…
Always visit Fat Face when we go into town , most of my wardrobe contains lits of Fat Face clothes . My husband loves FatFace too.
18 de julho de 2024
Resposta da FatFace - CHELMSFORD 2
Hello Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.