Great quality Henley, Fat Face kept me updated throughout the process and I had it within 48hours. Excellent service, thank you.
A empresa respondeu
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Veja o que dizem as avaliações
I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t hav... Ver mais
A empresa respondeu
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Ver mais
A empresa respondeu
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Reino Unido
- 01245 266696
4,7
Excelente
153 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always very pleasant and efficient when…
Always very pleasant and efficient when collecting my orders.
24 de novembro de 2023
Resposta da FatFace - CHELMSFORD 2
Good afternoon, Mr. White.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Chelmsford store.
Take care, JB
Helpful and efficient staff
20 de novembro de 2023
Resposta da FatFace - CHELMSFORD 2
Hello Clare
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service at the…
Great customer service at the Chelmsford shop as always. And my husband loves his jumper. His favourite!
11 de novembro de 2023
Resposta da FatFace - CHELMSFORD 2
Hi Junita
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went to collect my order on Saturday…
Went to collect my order on Saturday but the store was closed all day due to staff sickness and I’ve now got to make another trip this weekend to collect.
Not great service
9 de novembro de 2023
Resposta da FatFace - CHELMSFORD 2
Hello Laura
Thank you for taking the time to leave your review.
I am sorry to hear that the Chelmsford store was closed for a period of time on the day you visited the store. Unfortunately, as I am sure you can understand, this was not a planned closure and due to sickness, the store could not be opened. Thankfully this was only for a short while on the day, and the Crew in store are all in good health now.
Thank you for your understanding.
Take care, LE
Easy to order for collection from shop.
3 de novembro de 2023
Resposta da FatFace - CHELMSFORD 2
Hi Simon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
GREAT QUALITY OF COAT AND FITS LOVELY
31 de outubro de 2023
Resposta da FatFace - CHELMSFORD 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Very pleased with my shoes delivery was…
Very pleased with my shoes delivery was very quick
27 de outubro de 2023
Resposta da FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quality clothing
Always great customer service. Returns never an issue. more With the demise of Debenhams and its many brands Fatface i feel could cater to slightly older age group. We do not all look great in skinny jeans/chinos
23 de outubro de 2023
Resposta da FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great service and quick delivery to my…
Great service and quick delivery to my chosen store. Very pleased with my purchase.
16 de outubro de 2023
Resposta da FatFace - CHELMSFORD 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Resposta da FatFace - CHELMSFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
A great sales assistant in your…
A great sales assistant in your Chelmsford branch who sorted out my returns this week, without any hesitation. Professional customer service goes a long way, so well done Fat Face!
15 de setembro de 2023
Resposta da FatFace - CHELMSFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHELMSFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I really enjoyed shopping at Fat Face
I really enjoyed shopping at Fat Face , really nice staff
21 de agosto de 2023
Resposta da FatFace - CHELMSFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Exceptional Returns Policy.
Exceptional Returns Policy.
Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tracy or Fiona' can't recall name of lovely lady who served me.
Some big companies tell you if ordered online, return it online, which could be a hassle and takes a long time to be sorted.
11 de agosto de 2023
Resposta da FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great customer service
Great customer service and quick delivery. Lovely quality product.
10 de agosto de 2023
Resposta da FatFace - CHELMSFORD 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – SK
Store is well laid out and staff are…
Store is well laid out and staff are really helpful and friendly. Fat face sizing is great and lots of clothing choice
12 de agosto de 2023
Resposta da FatFace - CHELMSFORD 2
Thank you for your review! We deeply appreciate your feedback and we hope to see you again soon! - RS
Resposta da FatFace - CHELMSFORD 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great sale prices
Easy to order, nearly half priced dress, what’s not to like ….. and the usual smiley faces when I collected at my Chelmsford store :)
2 de agosto de 2023
Resposta da FatFace - CHELMSFORD 2
Good Morning Brenda, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW
Resposta da FatFace - CHELMSFORD 2
Good Morning Janet, Thank you for your feedback the crew at the Chelmsford store. It is so wonderful to read about the great experience you had instore. Have a great day! - JW
Great service both online and in store.
30 de julho de 2023
Resposta da FatFace - CHELMSFORD 2
Good Morning Andy,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - JW
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