Ordering easy. I collected from my local store and they were very helpful. Most of all I loved the product. Good quality, stylish and sized perfectly. Well done FatFace.
A empresa respondeu
Localização
Trocar localização3/5 West Market Place, GL7 2NH Cirencester, Gloucestershire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered something i could not get out to buy at the time. Items arrived by delivery. Excellent quality. I had to return an item. It was done very quickly and efficiently and the refund appeared in my... Ver mais
A empresa respondeu
Honestly my experience in Cirencester was mediocre. The staff were too busy gossiping about something to notice me! So involved were they in chatting that they didn’t realize I was only buying one ite... Ver mais
A empresa respondeu
lovely items! I love the florals & lilac's around at the moment & staff at Cirencester shop are great & super helpful, I need a bit of extra help because of a disability but I still want to dress nice... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
3/5 West Market Place, GL7 2NH, Cirencester, Gloucestershire, Reino Unido
- 01285 658273
4,5
Excelente
71 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered online and had it delivered…
I ordered online and had it delivered to the shop. I was sent a message when it arrived and all went smoothly and no paying for postage. Perfect.
24 de abril de 2024
Resposta da FatFace - CIRENCESTER
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Sizes are v big. Does not true to the size. Very low neck of the dresses. Dies not suit.
Sizes are v big.. disappointed
Too low neck of the dresses.
29 de dezembro de 2023
Resposta da FatFace - CIRENCESTER
Good Morning Bina,
Thank you for taking the time to leave us a review!
I am so sorry to learn that the sizing of the dresses was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Fast and easy service
Fast and easy service. Really good communication with updates on my order.
29 de novembro de 2023
Resposta da FatFace - CIRENCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service
Fast delivery, helpful staff.
Brilliant jeans - highly recommend!
23 de novembro de 2023
Resposta da FatFace - CIRENCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - CIRENCESTER
Good afternoon, Anita.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Easy to order and pick ip
23 de novembro de 2023
Resposta da FatFace - CIRENCESTER
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace Fabulous
FatFace Fabulous! Thank you….
Lovely shop in my local Town, always a joy and such friendly staff. My recent online orders have been above and beyond my expectations. 👏
4 de novembro de 2023
Resposta da FatFace - CIRENCESTER
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick and easy pickup from the…
Quick and easy pickup from the Cirencester store.Staff were friendly and attentive.
15 de outubro de 2023
Resposta da FatFace - CIRENCESTER
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Easy to order online and good quality…
Easy to order online and good quality clothing at a reasonable price. Always seems to fit well. Easy to pick up at the store.
21 de setembro de 2023
Resposta da FatFace - CIRENCESTER
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Thanks Cirencester
Thanks Cirencester for directing us to the on line shopping for unusual sizing - well done fatface for getting the birthday present to us in time for the celebration.
21 de agosto de 2023
Resposta da FatFace - CIRENCESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great website with a good range of…
Great website with a good range of products.
Easy to order and delivery to store very convenient.
Polite and friendly staff in store.
19 de agosto de 2023
Resposta da FatFace - CIRENCESTER
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great service
6 de agosto de 2023
Resposta da FatFace - CIRENCESTER
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
I purchased two dresses and presented…
I purchased two dresses and presented my “Blue Light Card” but was not given any discount even thought you were advertising 25% in the window 😣 STILL DID NOT RECEIVE 15% DISCOUNT YOU SAY WAS ADVERTISED
16 de junho de 2023
Avaliação não solicitada
Resposta da FatFace - CIRENCESTER
Hi Barbara
Thank you for taking the time to leave your review.
I have spoken to our Cirencester store, and they have confirmed that the sign in their window clearly displays 15% for Blue Light, not 25%. I do apologise if this has been misread.
Thank you, LE
Quality service and products
Excellent website, easy to navigate. Great reductions in sales on quality products. Very helpful and attentive staff in-store. Always happy with FF.
1 de maio de 2023
Resposta da FatFace - CIRENCESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great weekend
EP
Great!
Such a great shopping experience! Staff so friendly and helpful. Easy to collect order
4 de maio de 2023
Resposta da FatFace - CIRENCESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
My order great products and service containing 3 items was quick…
My order containing 3 items was quick to arrive I purchased all 3 in the sale so good prices good quality and arrived quickly
10 de maio de 2023
Resposta da FatFace - CIRENCESTER
Hi Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always great quality of evhing…
Always great quality of everything bought,good experience with delivery. I feel confident when ordering from Fat Face, and will continue to do so.
13 de abril de 2023
Resposta da FatFace - CIRENCESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great quality
Great quality, great price and they look fabulous. Just love fat face
14 de janeiro de 2023
Resposta da FatFace - CIRENCESTER
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting (2 weeks now) for…
Still waiting (2 weeks now) for resolution on how to return one item and one item I received needs to be replaced because it is defective, there is a tear right in front. My number for the request is returns CRM:0002860001690.
Thanks for your response but STILL NOTHING FROM CUSTOMER SERVICE, you obviously can see the email was received. I am extremely upset.
5 de dezembro de 2022
Resposta da FatFace - CIRENCESTER
Hi Carol
Thank you for taking the time to leave your review. I am sorry to hear this and I can see that you are now in communication with my colleague in regards to your query.
Take care, LE
A successful shopping experience at my local Fat Face
Was looking for slipper socks and was delighted to find them in my local Fat Face after a lot of looking around elsewhere. Also looking for stocking fillers for Christmas and found some great ideas there to; all nicely packaged and reasonably priced for these times. Loved the hedgehog and mushroom cruet set. Friendly helpful staff too.
4 de novembro de 2022
Avaliação não solicitada
Resposta da FatFace - CIRENCESTER
Good afternoon, Bills
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Cirencester store.
Take care, JB
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.