I was served by the most helpful Assistant I have ever had the pleasure meeting. As a male shopper, returning female clothing for my wife, I was a more than a little anxious. Maxine professionally to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Visited the Dalton Park store yesterday Sunday 23rd and what a pleasant experience. After visiting a good few other stores where the staff seemed as miserable as the weather and then walking into Fatf... Ver mais
A empresa respondeu
Very easy to use website with selection of where you wish to collect your order. Delivered very quickly to local store with easy pick up. Item was just a small square scarf, but just what I needed t... Ver mais
A empresa respondeu
Fantastic pleasant experience at Fat Face Dalton Park. I purchased a top and was served by the lovely Maxine who was colorful in every way. I can honestly say that her warm and friendly manner cheered... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 69/71 Dalton Park, SR7 9HU, Murton, County Durham, Reino Unido
- 01915 264712
4,7
Excelente
125 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Called into the store to have a look for holiday clothes, great offers on the bikinis and some good reductions on other summer items. I was served quickly at the till and the lad that served me ( Lewis I think he was called ) was really friendly and helpful. As I was buying holiday clothes he asked if I had a holiday planned and showed a genuine interest in chatting to me about it, he was a real credit to fat face.
2 de junho de 2024
Avaliação não solicitada
Resposta da FatFace - DALTON PARK
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Not happy with Sian attitude over a next bag , rest of the staff great…
Not happy with
8 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - DALTON PARK
Good afternoon,
Thank you for taking the time to leave a review.
We're sorry to hear you've had this experience with us. Please be assured this will be raised with the appropriate department.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. LC
Order arrived quick picked it up at…
Order arrived quick picked it up at dalton park store and the staff were lovely and friendly
22 de abril de 2024
Resposta da FatFace - DALTON PARK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - DALTON PARK
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Order ready for collection quickly and…
Order ready for collection quickly and easy collection form very helpful staff
26 de março de 2024
Resposta da FatFace - DALTON PARK
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Dalton park
Been to Dalton Park fat face .such a warm inviting shop &the staff are very really helpful &friendly ,will definitely visit again
28 de março de 2024
Avaliação não solicitada
Resposta da FatFace - DALTON PARK
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Clean store with good layout
Clean store with good layout. Staff visible and approachable but not intrusive. Very polite, helpful cashier. Lovely idea of 20p charge for carrier bag to go to a named charity
13 de março de 2024
Avaliação não solicitada
Resposta da FatFace - DALTON PARK
Good Morning,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Dalton Park Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Brilliant Staff
Fatface is my favourite shop for clothing and the Dalton Park store staff are absolutely amazing, from entering the store to leaving they can not do enough to make your shopping experience any more enjoyable. 😀
1 de março de 2024
Avaliação não solicitada
Resposta da FatFace - DALTON PARK
Hello, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy many more positive experiences with us! Have a great day! TS
Fantastic customer service today from…
Fantastic customer service today from Keira. Looking for a new jacket, Keira was so friendly with great advice. Really made me feel at ease, so helpful. Fantastic customer service.
17 de fevereiro de 2024
Avaliação não solicitada
Resposta da FatFace - DALTON PARK
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great customer service at one of our store. We look forward to welcoming you back soon!
Take care.-GM
Great shop
Amazing store and online store. Both easy to navigate round. Great quality clothes and accessories. Staff super friendly.
4 de janeiro de 2024
Resposta da FatFace - DALTON PARK
Good Afternoon Jean,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Really good quality
Really good quality and son loves it
Customer service was lovely and staff were friendly
4 de dezembro de 2023
Resposta da FatFace - DALTON PARK
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Dalton Park store to be so helpful and that you experienced some great customer service. I will be sure to pass on your lovely comments to the team.
Take care, MM
polite and easy process
30 de novembro de 2023
Resposta da FatFace - DALTON PARK
Good Afternoon Christine,
Thank you for taking the time to leave us a review.
I am happy to hear you had a positive experience whilst shopping with us. We really look forward to welcoming you back!!
Kind Regards, JW
Great service!
Gud service & excellent returns via the shop aswell as post. Great quality tank top. V plsd
29 de novembro de 2023
Resposta da FatFace - DALTON PARK
Good Afternoon Annie,
Thank you for taking the time to leave us a review!
I am so happy to hear you are happy with the service you have received from us and that you are pleased with the items you have received!
We love to hear such positive feedback!
Kind Regards, JW
Resposta da FatFace - DALTON PARK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - DALTON PARK
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Everything went according to plan but…
Everything went according to plan but rather disappointed that after ordering online & then going to the store to collect, the item was considerably cheaper there. The staff however were brilliant, friendly & helpful.
20 de novembro de 2023
Resposta da FatFace - DALTON PARK
Good Afternoon Alison,
Thank you for taking the time to leave us a review!
I am really happy to hear you had such a positive experience in our Dalton Park store. I will make sure this feedback is passed on to them!
The items you have mentioned would have been placed in the Black Friday sale advertised, I am sorry to hear you were disappointed in the price change and have passed this on to the relevant department.
Kind Regards, JW
GREAT COMPANY
GREAT COMPANY, QUALITY GOODS,INDEED THE CLOTHES ARE WELL MADE WASH AND WEAR WELL,NOT THE CHEAPEST HOWEVER YOU ONLY GET WHAT YOU PAY FOR.IF YOU WANT WEAR ONCE THEN THROW AWAY ,THE CLOTHES ARE NOT FOR YOU ,CLOTHES TO LAST BUY THEM.
Geoff Jacques
3 de novembro de 2023
Resposta da FatFace - DALTON PARK
Hello Hazel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to return Dress
Easy to return dress, that didn't suit. Aidan was a very nice sales person, friendly and smiley. You can't keep me out of FF.
10 de outubro de 2023
Avaliação não solicitada
Resposta da FatFace - DALTON PARK
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
A tent for a jumper
I wish I had known just how massive your 'relaxed fit' are.
24 de setembro de 2023
Resposta da FatFace - DALTON PARK
Hello Barbara
Thank you for taking the time to leave your review.
I am sorry to hear that you weren't keen on the size of the items that you ordered. Please do feel free to return the items if they are unworn and in their original condition.
Take care, LE
An order was on the 4th September to be…
An order UKF1012695823 was placed on the 4th September to be delivered to the Fatface store in Dalton Park, delivery should have taken 5 days. However I am still waiting for an email to confirm my order is ready to collect.
I called into the store and spoke to the Manager, but she could not help.
This is totally unacceptable Fatface, where is my order?
11 de setembro de 2023
Avaliação não solicitada
Resposta da FatFace - DALTON PARK
Hello Susan
Thank you for your review.
I am so sorry to hear of the delay with your order. If you still have not received any notification by Friday please contact us at customerservices@fatface.com and we will get this sorted for you.
EP
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.