I ordered online to pick up in store but my parcel took 7 days to reach the store & I didn’t get my email to say it was ready to collect until after I had collected it! Staff in store were great- wis... Ver mais
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Veja o que dizem as avaliações
Love Fatface, their clothes are well made and really last well. The staff in store are friendly and helpful and have a thorogh knowledge of their stock. It's always a pleasure to visit Fatface in... Ver mais
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Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local sto... Ver mais
A empresa respondeu
The reason & only reason I gave only 4 starts as oppose to 5 stars is that at my branch (not sure whether this applies to other brances) still nolonger do 'Click & Collect' - so, although I literally... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
14 South Street, DT1 1BS, Dorchester, Dorset, Reino Unido
- 01305 757459
4,7
Excelente
128 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Products are always great
Products are always great. Customer service is always great.
8 de fevereiro de 2025
Resposta da FatFace - DORCHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - DORCHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My order took much longer than…
My order took much longer than anticipated and this was exacerbated by it initially having been sent to the wrong branch for collection.
12 de dezembro de 2024
Resposta da FatFace - DORCHESTER 2
Thank you for taking the time to leave your review. I am sorry to hear that your order was significantly delayed. I understand this is disappointing.
I will be sure to have this looked at with our warehouse.
Take care, LE
Usual service from FatFace
I bought a T'shirts for my grandson and picked it up from your Dorchester store. I was kept up to date with its arrival time and the staff in Dorchester are always wonderful
8 de dezembro de 2024
Resposta da FatFace - DORCHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bad service. Delay after delay
I have not had the item yet. It was delayed after I arranged for it to be collected. Then it was sent to the wrong store. I am still waiting for a email telling me it is at the store I want to collect it from. I ordered it over a week ago and still waiting. What is going on?
12 de dezembro de 2024
Resposta da FatFace - DORCHESTER 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Resposta da FatFace - DORCHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - DORCHESTER 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FF offer a wide range of affordable…
FF offer a wide range of affordable good quality clothing. Most shops are spacious, staff are always friendly and helpful and the whole shopping experience is pleasurable and trustworthy.
My only criticism is the fading of clothing subjected to too much sunlight, T shirts and shorts are largely troublesome and this has been disappointing on a number of purchases in recent years.
23 de agosto de 2024
Resposta da FatFace - DORCHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great quality beautiful clothes
Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local store because that's free delivery. Dorchester staff very friendly and helpful.
20 de agosto de 2024
Resposta da FatFace - DORCHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Made order on 5th Aug to collect from…
Made order on 5th Aug to collect from store. Have still not received email to collect
13 de agosto de 2024
Resposta da FatFace - DORCHESTER 2
Hello Alison
Thank you for your review.
I am so sorry to hear this, please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Thank you.Quick delivery to store and…
Thank you.Quick delivery to store and very helpful staff.
16 de julho de 2024
Resposta da FatFace - DORCHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Loved the dress
Loved the dress, easy to order. Received email to notify me of arrival then went to collect - simple
3 de julho de 2024
Resposta da FatFace - DORCHESTER 2
Hello Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - DORCHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you the crew in our Dorchester store to be so lovely when you collected. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Very good experience
I order my items online with shop delivery, very good service and great products, as I collected my order I had the chance trying it at shop. Very nice and supportive staff. Very good experience
1 de maio de 2024
Resposta da FatFace - DORCHESTER 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Dorchester store to be so nice and supportive. I will be sure to pass your comments on to the team.
All the best, MM
Nice assistance
6 de maio de 2024
Resposta da FatFace - DORCHESTER 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Dorchester store to offer such good assistance during your visit. I will be sure to pass your comments on to the team.
All the best, MM
Dorchester staff
Staff are incredibly helpful and friendly at the Dorchester store pointing out items that I may be interested in.
1 de maio de 2024
Resposta da FatFace - DORCHESTER 2
Hello Geoffrey,
Thank you so much for leaving us a 5* review!
We are delighted to hear that you had a great experience in store.
We look forward to welcoming you back to the Dorchester store soon.
Take care, SM
Size of top ordered online was a size…
Size of top ordered online was a size too big. Staff in Dorchester branch were very friendly and helpful and assisted me in getting a size smaller.
23 de abril de 2024
Resposta da FatFace - DORCHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Dungarees and denim shorts fitted my…
Dungarees and denim shorts fitted my 8yr granddaughter perfectly , well made with embroidery on pockets she absolutely loved them .
17 de abril de 2024
Resposta da FatFace - DORCHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I ordered online to pick up in store…
I ordered online to pick up in store but my parcel took 7 days to reach the store & I didn’t get my email to say it was ready to collect until after I had collected it! Staff in store were great- wish I had just bought directly from store and not bothered with online - will know next time.
10 de abril de 2024
Resposta da FatFace - DORCHESTER 2
Hello Sarah
Thank you for your review.
I am so sorry for the delay with your parcel but I am pleased to hear of your recent experience with us.
EP
Great choice of styles and colours
Great choice of styles and colours. Really friendly and helpful staff. Never disappointed.
24 de março de 2024
Resposta da FatFace - DORCHESTER 2
Good afternoon, Gill.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Dorchester store.
Take care, JB
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