I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Ver mais
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Localização
Trocar localização80 The Beacon Centre, BN21 3NW Eastbourne, East Sussex, GB
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Veja o que dizem as avaliações
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Ver mais
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Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Ver mais
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Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering. I hav... Ver mais
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Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Reino Unido
- 01323 644359
4,7
Excelente
179 avaliações
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Great quality as usual
Great quality as usual. Could we have dresses without the signature long part at back though?
18 de abril de 2022
Resposta da FatFace - EASTBOURNE
Good Afternoon Mary,
Thank you for taking the time to post a review. I am happy to hear you are happy with the quality of your purchase. Have an amazing rest of your week! -KC
Fat Face’s No PayPal returns in store
I bought a dress using secure PayPal, it didn’t suit my shape so when I returned it to store, I wasn’t expecting to be told they don’t take PayPal back and I would have to return by post. I was going away so had the inconvenience of find a post office in the area we were in to send it back. I only bought online because they don’t have the bigger sizes in store. Very annoying!!!!
15 de abril de 2022
Resposta da FatFace - EASTBOURNE
Hi Carol.
I do apologise you had difficulty in returning your Delphine Dress to us. It is with regret that any purchases made online with PayPal do have to be returned to our warehouse for a refund. I can see that my colleague did respond to your email regarding returning the dress, offering the option either via a Post Office or for collection from your address. Please be assured once the dress arrives back with us, we will process that refund for you.
If there is any other way we can assist, please do not hesitate to contact us. JB
Excellent help to change an item bought…
Excellent help to change an item bought online
4 de abril de 2022
Resposta da FatFace - EASTBOURNE
Hi Beverley, Thank you for your 5* review. I am pleased to hear that you had a good exchange experience in our Eastbourne store. This is great to hear! Take care, LE
Great quality and unique design
Great quality and unique design. Lovely bright colours to lift the spirits.
31 de março de 2022
Resposta da FatFace - EASTBOURNE
Hi Maresa
Thank you for spending the time to leave us a review. This is so lovely to hear from our lovely customers :). Bright colours are wonderful at lifting the spirit. :) DW
Always good quality clothes delivered…
Always good quality clothes delivered quickly and efficiently.
Currently disappointed a jacket I wanted is out of stock in my size.
6 de fevereiro de 2022
Resposta da FatFace - EASTBOURNE
Hi Neil, Thank you for your recent 5 star review and the positive comments. So sad to hear you missed out on one of our jackets, hopefully will find something else to treat yourself too. Take care, LM
Great customer service
Staff are always very helpful, friendly and welcoming. Took the trouble to go and check the stock room and to my delight came back with the size I was looking for 😊
30 de janeiro de 2022
Resposta da FatFace - EASTBOURNE
Hi Kim, Thank you for leaving us a 5* review, It so nice to hear that you had such a great shopping experience in store and that our staff were able to help you.
Take care, LM
Love fatface quality and style
Love fatface quality and style. Staff are always friendly and helpful.
28 de janeiro de 2022
Resposta da FatFace - EASTBOURNE
Good afternoon!
I am so happy to read what a positive experience you had in the store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW
I went Christmas shopping at FatFace…
I went Christmas shopping at FatFace Eastbourne and was assisted by a girl called Rachel. I really didn’t know what to purchase but Rachel was so helpful with ideas. It was lovely to go to a shop where the member of staff knew about what they were selling, sizing, product details etc. Rachel even checked the stockroom for a product. Nothing was too much trouble
21 de dezembro de 2021
Avaliação não solicitada
Resposta da FatFace - EASTBOURNE
Hi Carol, thank you for leaving your 5* review. It is so lovely to hear of your experience in our Eastbourne store - I will be sure to pass your lovely feedback on! Take care, LE
Excellence in Eastbourne
I visit this store infrequently but have had some very good value for money items from here. The staff are always friendly and helpful. On my last visit I tried some chinos that I really liked but they didn't have my leg length so I had to order on line. I prefer to shop in shops but in this instance I used the mail order option. The chinos didn't take long to arrive and are a great fit. Well done FatFace.
1 de dezembro de 2021
Resposta da FatFace - EASTBOURNE
Hi Robin,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items. I am also glad that you have had positive experiences both online and in store. We will ensure that your feedback is passed on. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
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