Your help desk were great, the item was delayed because Everi your courier is so useless in rural areas but he managed to reorder ad get the delivery to me. Needless to say Everi didn't deliver to my... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 16/17 The Old Market Shopping Centre, HR4 9HT Hereford, Herefordshire, GB
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Veja o que dizem as avaliações
Still waiting for my Xmas jumper- had an email to say it was ready for collection at my nominated store. When I arrived they said it wasn’t there. Shortly after I received a text msg to say it was re... Ver mais
A empresa respondeu
The two ladies working in the Hereford store on 19th May 2026 were super friendly and gave me some great styling advice to coordinate the bree cardigan with a skirt bought in a different shop. The ad... Ver mais
A empresa respondeu
I have always love shopping at fatface when my children where little it was fantastic. Dress I’ve bought for a recent holiday are all excellent value for money &. Fat face sale is our go too everytim... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 16/17 The Old Market Shopping Centre, HR4 9HT, Hereford, Herefordshire, Reino Unido
- 01432 265404
4,8
Excelente
129 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to order and great customer…
Easy to order and great customer service in store!
10 de julho de 2024
Resposta da FatFace - HEREFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering is user friendly and Great…
Ordering is user friendly and Great delivery service
28 de junho de 2024
Resposta da FatFace - HEREFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Ordering clothes made easy!
I placed my order online abd was informed at every stage until I collected the item in my chosen store.
However, whilst in the store, I noticed that the single item I had ordered was on a 3 for 2 offer. Staff were so helpful and friendly and refunded my order and then processed my purchase on the 3 for 2 offer. I am very pleased with the quality and design of the items.
5 de junho de 2024
Resposta da FatFace - HEREFORD 2
Hi there,
Thank you for taking the time to leave your 5* review!
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your new socks and look forward to welcoming you back soon.
Take care. -SM
Resposta da FatFace - HEREFORD 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very easy to order and collect
Very easy to order and collect. The order came quicker than originally stated. Quality of the product is excellent
29 de abril de 2024
Resposta da FatFace - HEREFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fast efficient service
Fast efficient service. Good quality at discounted prices ( sale)
23 de abril de 2024
Resposta da FatFace - HEREFORD 2
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to read your feedback regarding service, quality and delivery. We look forward to welcoming you back soon!
Take care. -GM
I haven’t received it yet I’ve had no…
I haven’t received it yet I’ve had no communication to say it’s going to be late either
28 de abril de 2024
Resposta da FatFace - HEREFORD 2
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear you are awaiting your order from us. We apologise for any inconvenience caused.
Unfortunately, I have not been able to see any previous contact with us regarding this.
I will now email you to follow up with this.
Take care. -SW
Good communication
Good communication. Great quality clothing, as described. Friendly staff in store when picking up order.
19 de abril de 2024
Resposta da FatFace - HEREFORD 2
Good afternoon, FatFace customer.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon online or at our Hereford store.
Take care, JB
Delivery recent fatface & return service excellent
Delivery & return service excellent
24 de março de 2024
Resposta da FatFace - HEREFORD 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found delivery and returns to be easy. I hope you continue to enjoy your shopping experience with us.
Take care,
MM
Nice jumper and easy pick uo
19 de março de 2024
Resposta da FatFace - HEREFORD 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Customer service in general is always…
Customer service in general is always great and the style and quality is reliable. Not the full 5 stars as local store could be more welcoming
20 de março de 2024
Resposta da FatFace - HEREFORD 2
Hello Helen
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - HEREFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - HEREFORD 2
Good Afternoon Jan,
Thank you for taking the time to leave us a review!
I am happy to hear you are pleased with the service provided! We love to hear such positive feedback from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
I love fat face clothing and some…
I love fat face clothing and some designs fit and look very special. My husband also loves the sweaters and socks. Lots of colours and styles to choose from with a good fit and price isn’t too bad.
8 de janeiro de 2024
Resposta da FatFace - HEREFORD 2
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC
Brought Christmas presents and they…
Brought for Christmas presents and they love them
12 de dezembro de 2023
Resposta da FatFace - HEREFORD 2
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you are enjoying your new order and that you find these to make great Christmas presents. I hope you continue to enjoy our products just as much as we do.
All the best, MM
Good quality product which arrived on…
Good quality product which arrived on time.
15 de dezembro de 2023
Resposta da FatFace - HEREFORD 2
Hello Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - HEREFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great Value for money
Staff very friendly will look out the back if your size isn’t on display. Love all their clothes, boots, bags & coats. Cannot complain about anything. All though I do love their pop over shirts, more colours please & longer skirts.
27 de novembro de 2023
Resposta da FatFace - HEREFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
System easy to place orders on
System easy to place orders on. Prompt actioning of order by Fat Face. Delivery to store quicker than expected and kept informed of progress.
In store collection handled impeccably.
21 de novembro de 2023
Resposta da FatFace - HEREFORD 2
Hello Donald
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Received a warm welcome in FatFace…
Received a warm welcome in FatFace Hereford today. The staff were very pleasant and helpful.
Some great styles and lovely colours on display today. We enjoyed our visit and I'm delighted with my purchase.
Thank you
11 de novembro de 2023
Avaliação não solicitada
Resposta da FatFace - HEREFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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