The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
A empresa respondeu

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The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
A empresa respondeu
Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... Ver mais
A empresa respondeu
Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... Ver mais
A empresa respondeu
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... Ver mais
A empresa respondeu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, Reino Unido
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Amazing service when collecting. Colleague smiled and created me. Made me feel welcome. Love my new polo, t-shirt and shirt. I’m 6”6” and making a tall XXL means the tops fit great.

Resposta da FatFace - HITCHIN
Ordered online a long waterproof coat for collection from store. The order was delayed slightly but collection was easy once it arrived. Nice coat.

Resposta da FatFace - HITCHIN
Love this. Soft but sturdy. Have bought other makes/brands before but some always drop a size after their first wash even though I take care on temperatures & cycles. But this doesn’t & I don’t know why I didn’t try Fat Face before now but I’m not going back. Haven’t washed many times yet but I bought the lounge hoodie a few months ago & that’s doing very well too so I’ve no worries. I was also able to collect with my two Cockapoos which was also really helpful.

Resposta da FatFace - HITCHIN
Disappointed with delay but efficient hassle free process

Resposta da FatFace - HITCHIN
Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a message, informed that they could not issue a refund but the parcel should arrive in store within 24hrs. Went to store on Friday 13th December to be told they would not be getting any deliveries until the Sunday.
Such a mess and still waiting on a refund. Totally put off shopping in FatFace in future.

Resposta da FatFace - HITCHIN
Looks lovely on and can be used at Christmas or all year round.

Resposta da FatFace - HITCHIN
Great service and communications 👍 Always a good experience shopping with Fatface.

Resposta da FatFace - HITCHIN
Online ordered items still not received at local branch.

Resposta da FatFace - HITCHIN
Good afternoon
I can’t comment as You are asking me what I think of my purchase, which I Haven’t received yet

Resposta da FatFace - HITCHIN
The shorts were in the sale, and a sensible price (£30).
They were promptly delivered to the local Fat Face store.
The fit is good.

Resposta da FatFace - HITCHIN
Really nice helpful staff in Hitchin. Dress I ordered wasn't what I expected. Top was lovely.

Resposta da FatFace - HITCHIN
Order was a bit slow getting to the store but I was informed all the way. Jean Jacket was lovely, but had to order a size bigger because the arms were too tight on the Size 18, so had to buy a Size 20.
I got a birthday voucher so I got £6 off , even better.
No cash is taken in stores which was a negative.

Resposta da FatFace - HITCHIN
Karen in Hitchin store is amazing! She has taken so much time to sort my order problem. What a lovely patient lady!

Resposta da FatFace - HITCHIN
Site was very easy to navigate.
Order placed and super quick delivery to my local store.
Item is even more beautiful than I expected... And I am delighted.
Dog came with me to collect item and the ladies in the shop made a real fuss of her. She loves Fat Face!

Resposta da FatFace - HITCHIN
Since FatFace do not stock Size 20 ladies skirts in their shops I bought one online - pleased to say colours were as seen in the photo.

Resposta da FatFace - HITCHIN
Ordering online was smooth and simple, this however was not the overriding best part of the purchase. The best part was the amazing friendly, helpful and kind interaction I had with the young lady in the Hitchin shop where I picked up my order. It was a pleasure to get such a pleasant and helpful conversation. I came away feeling I would happily shop there again.

Resposta da FatFace - HITCHIN
We use the Hitchin branch of Fat Face and are always pleased with our purchases and the way the staff run the shop. I would especially mention Karen who is polite, cheerful and goes out of her way to help. We like shopping there.

Resposta da FatFace - HITCHIN

Resposta da FatFace - HITCHIN
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