Garment was well made, the colour accurately described and delivery on time. Overall v pleased with the service.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... Ver mais
A empresa respondeu
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... Ver mais
A empresa respondeu
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, Reino Unido
- 01403 218559
4,7
Excelente
133 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered on line and collected in store
Ordered on line and collected in store. Have bought these before but not in a different colour.
7 de dezembro de 2024
Resposta da FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fatface
Love Fatface. I usually go to Horsham or Haywards Heath both stores have great staff! But recently I asked Horsham to send skirt to HH paid for it went to collect only to find store had msg to refund me!! So went online to order and received 3 or 4 days later!! But of course I had to pay postage!! Not happy bunny.
Marina
28 de novembro de 2024
Resposta da FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - HORSHAM 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online Order
Ordered online to be delivered to store - really easy and efficient, collected my order with no complications - too easy?!!!😝
12 de novembro de 2024
Resposta da FatFace - HORSHAM 2
Hello Mandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy
I’m very happy with all my purchases. It’s the only place I can confidently buy jeans from as they’re good quality and fit me perfectly. Returns process is always smooth. Only complain is my local store in Horsham doesn’t have size 6 and barely ever has size 8, so I have to try on larger sizes and then order online.
16 de setembro de 2024
Avaliação não solicitada
Resposta da FatFace - HORSHAM 2
Hello Sofia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering and l am lucky that they…
Easy ordering and l am lucky that they is a branch that is very local
11 de agosto de 2024
Resposta da FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Great Experience
Local Horsham store, professional and really friendly staff. Brilliant experience, thank e
2 de agosto de 2024
Resposta da FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
EASY ORDERING ON LINE
EASY ORDERING ON LINE. GREAT COMMUNICATION AND QUICK DELIVERY TO PICK UP AT SHOP. YET AGAIN PLEASANT HELPFUL SHOP ASSISTANT AND GOOD PRODUCT. THANKS.
24 de julho de 2024
Resposta da FatFace - HORSHAM 2
Hello Ann
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt dispatch and delivery to store
Prompt dispatch and delivery to store. Great email communication. Helpful staff member when I collected order. (Still too much plastic packaging though!)
17 de julho de 2024
Resposta da FatFace - HORSHAM 2
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Can never have enough socks!
Pretty, colourful, sweet patterns. Always have a little s(t)ockpile of socks - who knows when you'll need a little gift for someone/a Santa surprise......
10 de julho de 2024
Resposta da FatFace - HORSHAM 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Big fan of Fatface
Big fan of Fatface, great quality clothes and footwear, and really helpful staff. Ordering is simple and delivery is quick. On the few occasions I’ve had to return anything I do it in store and the money goes back to my account super quick. My favourite place to shop.
15 de julho de 2024
Resposta da FatFace - HORSHAM 2
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order on website with click and…
Easy to order on website with click and collect at local store.
27 de junho de 2024
Resposta da FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care.-LA
Quick collection
Collection of my order was extremely quick and simple, staff kind and helpful
24 de maio de 2024
Resposta da FatFace - HORSHAM 2
Good morning, Harry.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Fat face delivers great quality and great style
Fat face delivers great quality and great style.
I like that you have the option of returning an online delivery in store should you want to.
The staff are always friendly.
The stores are always lovely to visit to enjoy the products first hand.
14 de maio de 2024
Resposta da FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Communication great and store staff in…
Communication great and store staff in Horsham very helpful
6 de maio de 2024
Resposta da FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Welcoming
My local store is a happy store, the employees are always happy to help 😊
6 de maio de 2024
Resposta da FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Amazing flip flops
I ordered a pair of ladies flip flops into store. The sales assistant was very helpful and helped me find the email confirmation in order to collect the most amazing pair of flip flops that are sooo comfortable.
30 de abril de 2024
Resposta da FatFace - HORSHAM 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Horsham store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
I haven't received it yet !
30 de abril de 2024
Resposta da FatFace - HORSHAM 2
Hello Susan,
Thank you for taking your time to leave a review.
I am so sorry to learn that you have not received your item. I understand you have been waiting a while since placing your order to your chosen store for Click and Collect.
I will pop you over an email shortly to resolve this for you.
Thank you for your continued patience with us.
Take care, ED
Leather Tote Bag
Extremely pleased with style and quality of bag. Also, received excellent customer service from the shop in Horsham. Excellent product and service.
23 de abril de 2024
Resposta da FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Resposta da FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Dress, and we look forward to welcoming you back soon.
Take care.- GM
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.