Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... Ver mais
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Localização
Trocar localizaçãoFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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Veja o que dizem as avaliações
shirt ordered in different colour whilst in store for next day delivery. It was ready to collect the next morning, Very speedy and good quality product,
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Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... Ver mais
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Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... Ver mais
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Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, Reino Unido
- 0208 541 0244
4,6
Excelente
174 avaliações
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Hassle free experience to return online order
I needed to return an online order and decided to go to my nearest store in Kingston and friendly assistant made it an easy experience as funds credited back without having to wait for item to be posted back.
13 de setembro de 2022
Avaliação não solicitada
Resposta da FatFace - KINGSTON 3
Good afternoon,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Fabtastic service and lovely product. Bought the shorts online- size S and…
Bought the shorts online- size S and when they arrived they were too big! Called in at Kingston branch but sadly no shorts left at the branch but they did do the refund for me. Off to a coffee shop and ordered XS and they arrived three days later! Great service and the shorts fit perfectly.
31 de agosto de 2022
Resposta da FatFace - KINGSTON 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Resposta da FatFace - KINGSTON 3
Hi Sue
Great to hear you had an enjoyable visit to our Kingston store.
Your feedback will be passed onto them. MJ
Good service
Good service. Lovely helpful people. Efficient online shopping but still like to go to the stores
14 de agosto de 2022
Resposta da FatFace - KINGSTON 3
Good afternoon, Sue
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Have a great day and stay safe. JB
They are very helpful,it’s very easy to do refund or exchange.Good customer service.
Very good customer service.Refund and exchange are not a problem.Quality of clothes are 5 star. Thanks
11 de agosto de 2022
Resposta da FatFace - KINGSTON 3
Hi there
Really lovely to hear that our Kingston team are providing a great customer service. We will pass your feedback on. MJ
Service was lovely..a lady on shop…
Service was lovely..a lady on shop floor was very helpful.. looking for sizes, and hook my purchases to the gill for me.. well done..
10 de agosto de 2022
Resposta da FatFace - KINGSTON 3
Good afternoon Maria,
Thank you for taking the time to leave you review. It is great to read such positive feedback about the service you have received in our store. I will be sure to these comments on to the store.
Have a great day!
Take care, EG
Even though I had the option to return…
Even though I had the option to return my item in store, Kingston Fat Face refused to take it, and I had to go back and post it with limited time as I am going on holiday. My intention was to buy another item in store which I won’t be doing now. Not good consistent service as I have done this previously and there as no problem. I want to know that when I buy a product I need to be able to return it as effortless as I bought it, this is not the case, cumbersome process to return as previous reviews state. Not worth buying there anymore.
30 de julho de 2022
Resposta da FatFace - KINGSTON 3
Hey Martha,
Thank you for getting in touch.
I am so sorry to read of your recent experience in our Kingston store. I understand this would have been inconvenient for you having travelled to the store to make your return and not be able to do so. Sadly, we cannot accept online purchases made via Klarna back to our stores. These purchases will need to be returned via post to ensure your refund goes back directly to your Klarna account. Please check our website for further details on this. So sorry this was not made clearer to you at the time of purchasing with us.
My apologies for the disappointment caused.
I can see you have also got in touch with us via email, should you need anything else please do let us know.
Take care, CT
"Last chance to buy (faulty) items... at full whack"
Not happy with FatFace practice around "Last chance to buy items". When items have a small fault, they are not reduced, the fault is recorded, not very visibly, in the label but they are not reduced at all. If you don't notice, you pay the full amount for a faulty item. Then at home you discover the fault, use your time and money to go and tell them and hopefully get an exchange or a reduction just to be told that these items are not for exchanging and as the label describes the fault and you bought it like that (without realising) there's no reduction for you either. I really needed this item so I will spend yet more time trying to fix it having paid the full whack. This is not honest IMO
25 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - KINGSTON 3
Hi Edmund, thank you for taking the time to leave your review. I have just sent a request over to you to send over some more information so I can contact you via email to resolve this issue. Thanks, LE
Love these t.shirts
Love these t.shirts! Bought one in shop, staff friendly and helpful. Orded two more online, it was easy to order online and tracking my order was easy.
Well done FatFace excellent service!
7 de julho de 2022
Resposta da FatFace - KINGSTON 3
Hi Moira
Thank you for your positive comments. Great to know that shopping through both channels but through without a hitch. Enjoy your new purchases. MJ
Plenty of stock on display
Plenty of stock on display . Clean and spacious changing rooms, friendly helpful staff.
1 de julho de 2022
Resposta da FatFace - KINGSTON 3
Hi Jane, thank you for your lovely review on our Kingston store - I will be sure to pass your comments onto the Crew! Take care, LE
Great quality cotton top
In store - staff are always friendly and helpful when you need them.
Online order - Great quality cotton top, feels great next to skin. Really prompt delivery too. Thanks FF team :)
7 de maio de 2022
Resposta da FatFace - KINGSTON 3
Hi Claire, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Best Wishes, LE
Fat Face is always a pleasure to shop…
Fat Face is always a pleasure to shop at. The service and products are super!
2 de maio de 2022
Resposta da FatFace - KINGSTON 3
Good afternoon, thank you for taking the time to leave a review. I am so pleased so hear about your recent experience with us. Have a great day! Take care, EG
Love the dress!
25 de abril de 2022
Resposta da FatFace - KINGSTON 3
Good afternoon, Debra
Thank you for your 5* review.
I am so glad to hear that you were happy with the Simone Dress you have purchased. Am sure you'll get lots of comments on your new dress.
Have a great day! JB
Fast delivery and it fixed well
29 de março de 2022
Resposta da FatFace - KINGSTON 3
Hi Wendy
Thank you for rating us so highly. Really pleased you didn't have to wait too long for the arrival of your new top. Enjoy your purchase! Have a lovely day. MJ
Good quality, comfortable, great value & good service
Good quality, comfortable jacket, great value in the sale and good service. Will shop here again.
3 de fevereiro de 2022
Resposta da FatFace - KINGSTON 3
Hiya, Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking
forward to shopping instore again-we can't wait to see you!
Take care, LM
Resposta da FatFace - KINGSTON 3
Hi Heidi, Thank you so much for the review. So glad you love shopping with FatFace -CD
Had ordered a sparkly cardi online and…
Had ordered a sparkly cardi online and found it was a little too large. Rang my nearest store, Kingston and asked if they had a size 12 and they did and put it by for me to go the next day and try on and hopefully exchange. I was able to try on and successfully exchange.
3 de dezembro de 2021
Resposta da FatFace - KINGSTON 3
Hi Pauline,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received from your local store. I will ensure that these comments are passed on. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
Helpful support
We had very helpful support from Gail who was very attentive without being intrusive. She was friendly and offered good advice. This is just the sort of help we needed and it is becoming less common these days so much appreciated. I enquired about a 'Black Friday' discount and she reminded me about my Blue Light card which I was able to use.
29 de novembro de 2021
Avaliação não solicitada
Resposta da FatFace - KINGSTON 3
Hi Jackie,
Thank you for your 5* review. I am pleased to hear that a member of our Kingston store were so friendly and welcoming. I will make sure you lovely comments will be passed onto the store. Many thanks-AB.
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