Service at my local fat face is very good. Personal & helpful. Not too in your face just balanced with clear care exercised. Staff are friendly good with my dog when I take her and always take time to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... Ver mais
A empresa respondeu
Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sa... Ver mais
A empresa respondeu
Pleasant and attractive store interior. Attentive service from each of the two assistants - which is a 'must' in my estimation, as a potential customer. Quality clothing but esp. sock sizeing! There's... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, Reino Unido
- 01543 264059
4,8
Excelente
202 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Was easy to order on line. Emails came as promised and the customer service at the branch when I collected my goods was brilliant
9 de agosto de 2024
Resposta da FatFace - LICHFIELD
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Collection at Lichfield
Went to collect order and didn't wait long.Served by a pleasant and polite member of staff.
11 de agosto de 2024
Resposta da FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly helpful customer service.
13 de julho de 2024
Resposta da FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fitting rooms unavailable…
Collecting an order from Lichfield shop only to find that the item could not be tried on for size as the fitting rooms were out of use. Come on FatFace, this is not good enough
8 de julho de 2024
Resposta da FatFace - LICHFIELD
Good morning Terry, thank you for taking the time to leave your review.
I am sorry to hear about your recent experience.
I have contacted the Lichfield store this morning, who have explained that due to a leak in their roof, the fitting rooms are currently unavailable. This is being looked at internally and repairs are under way, however for safety reasons I am sure you can understand they cannot be open at this time.
Take care, LE
Fab customer care
My online order arrived quickly but the flip flops were uncomfortable so I returned them in store. Staff were warm, friendly, understanding and there was no issue returning them.
1 de julho de 2024
Resposta da FatFace - LICHFIELD
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered 2 pairs of ladies shorts…
I ordered 2 pairs of ladies shorts online as click and collect to my local Fatface store to save on carriage. I ordered the 2 different colours thinking I would keep the ones I liked best and return the others but I loved them both, so kept them both. Fat face is my favourite shop for clothes, I love the style and quality. The staff are always friendly and helpful.
28 de junho de 2024
Resposta da FatFace - LICHFIELD
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fat Face clothing and shopped here…
Love Fat Face clothing and shopped here for years both online and in store. Quick delivery online, or I go to the Lichfield store which has such great staff. Fab shop.
24 de junho de 2024
Resposta da FatFace - LICHFIELD
Hello Tracey
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have received a receipt today as…
I have received a receipt today as someone has shopped In Lichfield …… obviously sent to wrong email as the person was not me !!!!!!
29 de junho de 2024
Avaliação não solicitada
Resposta da FatFace - LICHFIELD
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry to read that you received an e-receipt in error. When this happens it may be because a customer has provided a slightly incorrect email or a store has noted this down slightly incorrectly so please be assured that you will not have been charged for this. If you do have any concerns about this, please do email us customerservices@fatface.com along with an image of the receipt and we will be more than happy to look into this for you.
All the best, MM
This is customer service
This is why we should shop on the high street. Customer service is as it should be in our Lichfield branch. A fabulous store a great atmosphere and a warm welcome. This store as it all the staff are all so lovely kind and helpful, nothing is too much trouble. Especially the guys who helped me today. It also helps that I love the brand. Thank you Fatface look forward to my next visit.
3 de junho de 2024
Avaliação não solicitada
Resposta da FatFace - LICHFIELD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience when visiting our Lichfield store and that you found the crew to be so helpful. I will be sure to pass your lovely comments to the team.
All the best, MM
Awesome clothing
As always Fat Face clothing is excellent quality at a reasonable price. And they have a local shop 😎👍
23 de maio de 2024
Resposta da FatFace - LICHFIELD
Hello Ian,
Thank you for your 5* review.
I am delighted to hear about your positive experience with us. We look forward to welcoming you back soon !
Have a good day!
Take care, ED
Great clothes and great service.
I had purchased some very nice summer shorts and shirts online. A couple of items I did not want to keep, so I returned them to my local store in Lichfield. The staff there were very helpful in getting me an exchange for a smaller size shirt and refunding me for the items I did not want.
I am very pleased with my purchases and with how the staff sorted out my returns without any fuss.
Thanks again.
16 de maio de 2024
Resposta da FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Happy Alice
Very easy to order..delivery into nearest store Lichfield. Lichfield store is fabulous. Great layout easy to shop and friendly efficient staff. Ordered the shorts for my daughter. The fit and fabric are great. Just what she wanted.
24 de abril de 2024
Resposta da FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy and prompt ordering and delivery x
12 de maio de 2024
Resposta da FatFace - LICHFIELD
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Straightforward and easy
The process of ordering was simple and responses from FF very prompt which is reassuring. Store collection and return again very easy.
10 de maio de 2024
Resposta da FatFace - LICHFIELD
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
1st class Customer Service.
8 de maio de 2024
Resposta da FatFace - LICHFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read your feedback regarding customer service! We hope you love your order, and look forward to welcoming you back soon.
Take care.- GM
Resposta da FatFace - LICHFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
What's not to love
I love Fat face. Always an excellent service. From ordering to returns.
I'm lucky enough to have a store nearby too and the staff are always friendly and helpful. Quality of product is high so it's always my first go to store. I'm happy to highly recommend to all.
23 de abril de 2024
Resposta da FatFace - LICHFIELD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you find the orders are easy to do and that the crew in our Lichfield shore are so lovely when you visit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I was happy with the delivery…
I was happy with the delivery arrangements & quality of goods.
22 de abril de 2024
Resposta da FatFace - LICHFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your feedback regarding delivery and quality. We hope you love your order!
Take care.- GM
Helpful staff
I had ordered jeans online which didn’t fit, returned to the shop, where staff were really helpful.
Ordered another pair of jeans in bigger size as didn’t have in store, fit perfectly, and were unexpectedly in the sale. Very pleased
25 de abril de 2024
Resposta da FatFace - LICHFIELD
Hello Michele
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Need an in-between size
Love the trousers but they are slightly baggy in the leg. 10 was too tight in the waist the leg were great. Ordered a 12 the waist is great but legs are slightly to baggy.
20 de abril de 2024
Resposta da FatFace - LICHFIELD
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear this item has not been quite right for you on this occasion. We will be sure to pass your feedback on for review.
Take care. -GM
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.