I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meet... Ver mais
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Unit 118 London Bridge Station, SE1 9SP London, London, GB
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I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meet... Ver mais
A empresa respondeu
Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... Ver mais
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I went in to the store and was helped by Valentina and Evalena. Both were fantastic at helping me find the right clothes. They found the right size and style to suit me and offered authentic customer... Ver mais
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I wasn't planning on shopping for anything specific as I am a plus size woman and geneeally feel that I can't shop in the regular clothing shops. Today however both staff members of London Bridge FatF... Ver mais
A empresa respondeu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 118 London Bridge Station, SE1 9SP, London, London, Reino Unido
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Fantastic staff support, patience and expertise- True professionals, thank you guys x

Resposta da FatFace - LONDON BRIDGE
Evalena and Rojeen were so helpful at the London Bridge shop - I am absolutely delighted with the felt Easter bunnies and gardening piglets they helped me choose - their Willow twig tree display at the till has totally inspired me 😍

Resposta da FatFace - LONDON BRIDGE
The staff was so kind! They didn’t have the jacket that I wanted in my size, so Valentina and Tanni called another store and were able to reserve the jacket for me. They went above and beyond to help me out, and they were a pleasure to chat with!

Resposta da FatFace - LONDON BRIDGE
I want to compliment your incredible staff..Evalena and Alec…at your London Bridge store. I was looking for a tote bag I’d seen and they went out of their way to find the item, order it for me and handle the pick up as I’m an American tourist with time considerations. Bravo you. And they found locations for me in the States. These two were so incredible. Thanks!!!

Resposta da FatFace - LONDON BRIDGE

Resposta da FatFace - LONDON BRIDGE
I've been a loyal customer of FatFace for years but my recent experience at this branch has left me disappointed.
The manager, Alec, was unnecessarily rude and made unhelpful and condescending comments during our interaction. It felt like they were more interested in criticising than actually assisting, which made the experience very uncomfortable.
I've never had this experience at any store let alone at a FatFace store. Hopefully Alec works on improving how he interacts with customers.

Resposta da FatFace - LONDON BRIDGE
Thank you to Evalena for helping me choose a pretty festive top today-just the thing for upcoming Christmas gatherings. And thank you too for taking the trouble to phone another store to check for availability of another sweater and for asking them to put it aside for me. Looks like I’ll have TWO festive tops to enjoy this season!! Fantastic customer service from Evalena and the London Bridge store

Resposta da FatFace - LONDON BRIDGE
I tried on clothes in a 'click & collect' package and also some that caught my eye while in store. Lovely clothes, as always - and the staff were exceptionally helpful, pleasant and patient. Nothing was too much trouble.
Thank you to Eva Lena, Valentina and Mavra!

Resposta da FatFace - LONDON BRIDGE
I called into London bridge Fatface today what amazing experience I had . The customer service was phenomenal Diana was very helpful I left with a full outfit from head to toe , I will certainly be back to shop with Diana and the other ladies .

Resposta da FatFace - LONDON BRIDGE
Staff friendly and helpful even though I was making a return

Resposta da FatFace - LONDON BRIDGE
I wanted to leave a review as I had such brilliant customer service at the London Station Branch this morning. My heel was bleeding badly from poor sock/shoe choices. Araya not only sold me the socks but gave me a plaster and an antiseptic wipe, and set me up in a changing room to sort out my painful heel. What a star!

Resposta da FatFace - LONDON BRIDGE

Resposta da FatFace - LONDON BRIDGE
Thank you Valentina for your help, patience and good humour helping me to sort out a complicated issue.
You are a credit to the company.

Resposta da FatFace - LONDON BRIDGE

Resposta da FatFace - LONDON BRIDGE
Customer service matters.
And in the London Bridge branc of FatFace, customer service really shows out.
Friendly and informative advice is given warmly. Special thanks must be given to the amazing Evalena for her help locating an item at another site when the size I requested wasn’t available in her store.

Resposta da FatFace - LONDON BRIDGE
Extremely friendly , knowledgeable and helpful staff

Resposta da FatFace - LONDON BRIDGE
I bought a linen shirt in FatFace London Bridge a couple of weeks ago. Eva lena and Natalia were all smiles and helpfulness. Thank you.

Resposta da FatFace - LONDON BRIDGE
My favourite brand Fat Face. Always find something I like as such a choice from socks to coats. Recently bought a tankini top and bottoms ready for Summer and loved be love love.

Resposta da FatFace - LONDON BRIDGE
Excellent quality, wonderful selection of Menswear products. Been shopping at FatFace for more than 15 years -- first in London and Birmingham and then via online back in Los Angeles. Everyone always tells me the quality of the weaving and stitching looks top notch. A very satisfied repeat customer.

Resposta da FatFace - LONDON BRIDGE
Finding pants that suit and feel comfortable has always been a challenge for me.
Today I quickly got myself a pair of wonderful denims at a lowered price (bonus!) and had quite a few laughs with Lara, Eva-Lena & Co. The gals were supportive and I quickly found the size and model that suited me.

Resposta da FatFace - LONDON BRIDGE
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