Ordered online for delivery to my local branch of FF. Pleased with the jeans I ordered and I was able to try on at the branch and could have returned them from the branch if necessary. Staff at the Ly... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 1 34/35 High Street, SO41 9AF Lymington, Hampshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered a pair of black Wellingjeans online but was sent blue ones in error. I returned them to my local Fatface store in Lymington. Store manager Sonia was very helpful and reordered another b... Ver mais
A empresa respondeu
I have bought a number of Breton tops from Fat Face over recent years. The quality and fit has always been very good. They wash well and keep their shape. The staff in our Lymington store are always... Ver mais
A empresa respondeu
Ordered Tall fit online as no stock in any local store. Jumper arrived with a fleck of orange wool knitted into the back. Willingly & efficiently exchanged at Lymington store. Tall fit was ordered a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 1 34/35 High Street, SO41 9AF, Lymington, Hampshire, Reino Unido
- 01590 672887
4,6
Excelente
87 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy ordering on line and quick…
Easy ordering on line and quick delivery to my local store
8 de maio de 2023
Resposta da FatFace - LYMINGTON 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality as per usual
Lovely customer service in store for collection, great quality item and a really good price.
3 de maio de 2023
Resposta da FatFace - LYMINGTON 2
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered for collection from a shop
Ordered for collection from a shop. Had to wait as two orders placed within minutes of each other were delivered on different days to my selected shop.Went to the shop to collect and try on in shop. Shame there were 3 assistants in the shop all busy talking with each other and ignoring me trying to get their attention. Not impressed. I ended up returning all items due to lack of help from the staff.
19 de abril de 2023
Resposta da FatFace - LYMINGTON 2
Hi Sam,
Thank you for taking the time to leave your review.
I am sorry to hear that you had a disappointing visit to our store - I will be in touch with to investigate this further.
If you need any further help with anything, please do reach out to us on 03301240000.
Take care, LE
Good choice of quality clothing .
Good choice of quality clothing .
Good Delivery time.Shame I couldn’t do pick up from store app wouldn’t let me choose the option.
18 de abril de 2023
Resposta da FatFace - LYMINGTON 2
Hi there, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, LE
A repeat experience
A repeat experience. I loved the first item. Perfick fit. Soft and comfortable. Lovely tone of colour. So I ordered two more the same in the sale in different colours. So delighted.
Staff are friendly.
12 de abril de 2023
Resposta da FatFace - LYMINGTON 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The staff in Lymington were…
The staff in Lymington were approachable, friendly and helpful.
1 de novembro de 2022
Resposta da FatFace - LYMINGTON 2
Good afternoon!
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lymington store.
Take care, JB
Easy to order
Easy to order, delivered within 2 days, perfectly packaged, beautiful product...
21 de outubro de 2022
Resposta da FatFace - LYMINGTON 2
Thank you for your amazing review. We are thrilled to hear that you are happy with your order :) - RS
Shopping
Helpful staff, friendly, efficient,and selling great quality clothing
Nothing is too much trouble for them. Fab team !
15 de outubro de 2022
Resposta da FatFace - LYMINGTON 2
Hi Rebecca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very nice customer service very…
Very nice customer service very friendly too I will go agian plus I got a good bargain too had extra 20% off which I liked . Defo going agian to shop soon
3 de setembro de 2022
Avaliação não solicitada
Resposta da FatFace - LYMINGTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Lovely service
Lovely service, all the ladies were very friendly and cheerful & products were fab!! I’ll definitely be back 😊
27 de agosto de 2022
Avaliação não solicitada
Resposta da FatFace - LYMINGTON 2
Hi Adele, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Helpful staff - love the shop
Always nice to visit Fatface - friendly helpful staff always on hand. very helpful with stock availability if they dont have it in store.
25 de agosto de 2022
Resposta da FatFace - LYMINGTON 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality and choice
I like the vibe for mens casual clothes. The quality is always very good, together with the colours and designs.
I usually buy sweatshirts and hoodies in the winter and shorts in the summer.
Not so keen on the womenswear - a bit too conservative and “Mumsy” for my taste!
28 de julho de 2022
Resposta da FatFace - LYMINGTON 2
Hi Jo, thank you very much for your feedback and for taking the time to leave your review, I'll be sure to pass your feedback on. Take care, LE
The lady Ruby who served me was…
The lady Ruby who served me was extremely friendly and chatty which I like and all in all excellent service at this shop
1 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - LYMINGTON 2
Hi Ron, thank you for your review on the Lymington store - I am so pleased to hear that you experienced some great service and I will be sure to pass your feedback onto Ruby! Take care, LE
A lovely shop
A lovely shop , great staff, very helpful and some nice clothes in the sale.
2 de maio de 2022
Resposta da FatFace - LYMINGTON 2
Hi Alison, thank you for your 5* review - I am so pleased to hear that you had a great visit to Lymington - this is wonderful! Take care, LE
Good quality clothing arrived in time…
Good quality clothing arrived in time there is nothing not to like
18 de abril de 2022
Resposta da FatFace - LYMINGTON 2
Hi Tracey,
Thank you for your 5* review. Many thanks-AB.
Lovely, welcoming store
I have visited the Lymington store a few times over the past month now, and the staff in there are so lovely and welcoming. They are so friendly and happy to help without being pushy. Will definitely be visiting again.
17 de fevereiro de 2022
Avaliação não solicitada
Resposta da FatFace - LYMINGTON 2
Good Afternoon Kelly,
Thank you for your 5 star review. I am pleased to hear you always have a pleasant experience in our Lymington store. I will have this feedback passed onto the team for you. I am sure they look forward to your next visit. Take care -KC
Kind and helpful staff
The customer service that I experienced in the Fat Face Lymington store was excellent, when I visited last week. The staff were incredibly friendly when I entered the store - they were smiling and immediately engaged in conversation with me throughout my experience.
They were very helpful, professional, and knowledgable on the products in store, and this really benefitted my experience and helped me with my purchase.
I definitely will be returning to the store soon!
31 de janeiro de 2022
Avaliação não solicitada
Resposta da FatFace - LYMINGTON 2
So lovely to hear about Lymington store they will be delighted to read your lovely comments, thank you CP
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.