Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble. In lots of shops, the reaction changes when I do a return. ( sometimes ne... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Collected item from Nantwich Fat Face on a Sunday. Lady was helpful. However, have visited in the week and don't feel the atmosphere is very welcoming. Staff chatting to workmen and not acknowledgi... Ver mais
A empresa respondeu
Clear description of item, easy ordering system and fast despatch. Been looking for a raincoat for a while, wanted a longer style that would work well with skirts too. Didn't want a trench, didn't wa... Ver mais
A empresa respondeu
My purchase was online and visited store for collection. Staff were very friendly, efficient and quick and very helpful. I found my experience very uplifting and well pleased with purchase.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
48 High Street, CW5 5AS, Nantwich, Cheshire, Reino Unido
- 01270 611325
4,6
Excelente
157 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely shop in Nantwich
Lovely shop in Nantwich, friendly staff .I had some beautiful jeans .
19 de junho de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Trousers I ordered were too big but…
Trousers I ordered were too big but everything went smoothly when I took them back .Very impressed
12 de junho de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent friendly customer service
Excellent friendly customer service. Great items made from superb fabrics. Competitive prices.
4 de junho de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely linen short
Lovely linen short, roomy, comfortable and a good length.
Staff were lovely in the Nantwich shop.
4 de junho de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online customer but well pleased withMonline and visited…
My purchase was online and visited store for collection. Staff were very friendly, efficient and quick and very helpful. I found my experience very uplifting and well pleased with purchase.
25 de maio de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NANTWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Love Fatface dresses
Love Fatface dresses, always true to size, prefer the shorter length ones too.
27 de abril de 2026
Resposta da FatFace - NANTWICH
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Easy to use website. Kept updating me as to when order would arrive at the shop. Friendly staff when order collected. Love the jumper too!
24 de abril de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Collected item from Nantwich Fat Face…
Collected item from Nantwich Fat Face on a Sunday. Lady was helpful. However, have visited in the week and don't feel the atmosphere is very welcoming. Staff chatting to workmen and not acknowledging customers. Could do better!
24 de abril de 2026
Resposta da FatFace - NANTWICH
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Great purchase online in the sale free collection in my local store
Great purchase online in the sale & collection in store within a couple of days
25 de abril de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I didn’t like the behaviour of the…
I didn’t like the behaviour of the member of staff at the Nantwich store, I felt that she was trying to assert dominance rather than just being helpful, I would have given a five star review otherwise.
19 de abril de 2026
Resposta da FatFace - NANTWICH
Thank you for taking the time to leave your review.
We're really sorry to hear this. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Ordered a number of pairs of trousers…
Ordered a number of pairs of trousers online they arrived quickly & after deciding which the ones to keep I returned the rest in store
Which was very quick & efficient
First class customer service
10 de abril de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Most helpful
Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble.
In lots of shops, the reaction changes when I do a return. ( sometimes necessary). This lady remains pleasant throughout.
Thank you Fat Face. It's so good to have face to face contact with a human being also.
27 de março de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivered on time,ease of process
11 de março de 2026
Resposta da FatFace - NANTWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
I had a great shopping experience at…
I had a great shopping experience at fatface Nantwich. Staff were so friendly and helpful and even a treat for my little dog! I find the clothes fit very well and great quality . I'm new to the area and will definitely be visiting this store many times in the future.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fat face Nantwich great shop
Fat face Nantwich is my local shop
Such lovely helpful staff who always go the extra mile for you.
Only a small shop but lots of choice.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
How about an apology?
Bought a shirt from Fatface online as a birthday gift for hubby to be collected instore. Item arrived OK. Two weeks later washed it in line with the label instructions and it shrunk from a Large to an XS. Returned to store and received a refund. But also received very unfriendly service and offered no apology or regret - I was made to feel this was my fault and Fatface certainly were uninterested in any inconvenience this may have caused me as a customer.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da FatFace - NANTWICH
Good afternoon,
We’re really sorry to hear about your experience. This isn't the level of quality or service we aim to deliver. We’re glad the refund was sorted, but disappointed to hear you didn’t feel supported in store. Your feedback is really helpful, and we’ll make sure it’s passed on so we can do better next time.
Thanks for taking the time to let us know.
LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.