Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... Ver mais
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Localização
Trocar localização102/103 High Street, DL7 8PP Northallerton, North Yorkshire, GB
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Veja o que dizem as avaliações
Ordered linen trousers in Navy online. When they arrived were covered in lint of some kind. returned to Northallerton store and was humiliated in front of the whole shop by staff shouting at me for... Ver mais
A empresa respondeu
The staff were really pleasant and helpful only went for a look round but couldn’t resist treating myself Thank you Lovely store .
A empresa respondeu
Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, Reino Unido
- 01609 773970
4,7
Excelente
129 avaliações
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Great ordering from experience!
Ordered some wellies in the sale for my daughter to collect from the Northallerton store. The ordering process was straightforward & the collection experience & service from the store was perfect. Thank you!
17 de agosto de 2023
Resposta da FatFace - NORTHALLERTON
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Lovely unusual shape beach towel bought…
Lovely unusual shape beach towel bought as a gift. Ordered on line and collected locally. Great chance to meet your staff and look at garments in the flesh
15 de agosto de 2023
Resposta da FatFace - NORTHALLERTON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Resposta da FatFace - NORTHALLERTON
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Ordered online click and collect
Ordered online click and collect. Only problem encountered was the local store (Yarm) closed a while back so had to travel a bit further.
Goods we’re ready really quickly and I was kept updated with progress msg’s
16 de agosto de 2023
Resposta da FatFace - NORTHALLERTON
Thank you for your review. We are pleased to hear of your positive shopping experience with us! - RS
The shop in Northallerton is very nice
The shop in Northallerton is very nice, staff is always super helpful. :)
15 de agosto de 2023
Resposta da FatFace - NORTHALLERTON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
The usual friendly
The usual friendly, yet wholly professional service that we have come to expect from FatFace.
Only disappointing point is that the company appear to have changed their sizing for mens chinos.
9 de agosto de 2023
Resposta da FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, SK
Item better than expected
Item better than expected, fitted perfectly.
Collected item from shop. Although I showed the assistant my emailed confirmation, she still requested ID, thought a bit OTT.
8 de agosto de 2023
Resposta da FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
All straightforward no problem.s at all
3 de agosto de 2023
Resposta da FatFace - NORTHALLERTON
Thank you for your wonderful comments. We deeply appreciate your feedback! - RS
Great
Great, friendly service! The shop was busy but all the staff were very helpful.
4 de agosto de 2023
Resposta da FatFace - NORTHALLERTON
Good Morning Kristin, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! - JW
Communication was excellent
Communication was excellent and product was up to usual Fat Face high standards. As it was a sale item delivery took 7 days so deducted a star.
14 de julho de 2023
Resposta da FatFace - NORTHALLERTON
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
We love fat face clothes
We love fat face clothes, the quality is fantastic, wash, wear and keep shape & condition, service in store or on line is friendly and efficient.
29 de junho de 2023
Resposta da FatFace - NORTHALLERTON
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Lovely staff gorgeous shop but limited sizes
Staff were kind and thoughtful, very helpful.
18 de junho de 2023
Resposta da FatFace - NORTHALLERTON
HI Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face in Northallerton
Fat face in Northallerton
Staff so friendly and helpful , gave me information on ordering large sizes and children’s wear online .
21 de maio de 2023
Resposta da FatFace - NORTHALLERTON
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great products, good customer service and friendly staff.
I ordered a hoodie on line for a gift. The website was simple to use and customer service clear and prompt. The hoodie is an unusual design, which is why I chose it, and is beautifully soft and looks good quality. As always, the staff at Northallerton go out of their way to be friendly and helpful.
30 de abril de 2023
Resposta da FatFace - NORTHALLERTON
Hi Pip thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online service was fantastic
Online service was fantastic. Goods are excellent quality. In Northallerton we are fortunate enough to have a Fat Face store and the staff there are very helpful too.
30 de abril de 2023
Resposta da FatFace - NORTHALLERTON
Good Afternoon Sue
Thank you for your recent review.
I am so pleased to hear of your recent experience online and in our Northallerton store, please be assured that this will be passed onto the crew members involved for you.
EP
Resposta da FatFace - NORTHALLERTON
Good afternoon, Catherine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Northallerton store.
Take care, JB
Very happy with the dress and blouse I…
Very happy with the dress and blouse I ordered via click.and collect, good fit, vibrant colours. However, I was just handed the bag and, when I stated I would like to try on the items, no assistance was offered - I contrast this to my experience at Cotton Traders where the Assistant opened the bags, put each item on a hanger, accompanied me to a changing cubicle, hung up the clothes, and then, after I had tried things on, packed everything for me, which I class as excellent customer service.
18 de abril de 2023
Resposta da FatFace - NORTHALLERTON
Hi Felicity,
Thank you so much for your 5* review.
Apologies that you did not feel you received the service you were expecting, but I'm so pleased that you are loving your new items.
Have a lovely day!
JH
Online order collection from store.
I was able to collect my online order from my local FatFace store in Northallerton and I’m delighted that this option is available again. It is much more convenient for me and I have missed this service over the last few years. Thank you.
19 de abril de 2023
Resposta da FatFace - NORTHALLERTON
Hi Sheila
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent friendly service in both…
Excellent friendly service in both Hebdon Bridge and Northallerton store. 5*
14 de abril de 2023
Resposta da FatFace - NORTHALLERTON
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Always great quality and a perfect fit
Always great quality and a perfect fit. I know what I order will fit me which makes life a lot easier. Can’t recommend them enough
19 de março de 2023
Resposta da FatFace - NORTHALLERTON
Good afternoon, Pamela
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Northallerton store.
Take care, JB
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