I bought a mens polo shirt which despite having a 40C wash temperature caused significant colour run in a wash and permanently discoloured bed sheets costing £35 to replace. True I should have been mo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Placed a significant size order online and the delivery was on time. The trousers, shirt and casual tshirt was just right, however the shoes did not fit my foot size. I returned them to the retail s... Ver mais
A empresa respondeu
I'm Always pleased with my purchases from Fat Face. Most of what I buy is online but when I shop in our local ff it's always a good experience. Well laid out store with staff who are super polite... Ver mais
A empresa respondeu
Quality clothing, lots of cotton and natural fabrics in lovely colours and prints, washes well and usually lasts for years . Online ordering quick and easy, kept informed. Refunds and returns quick by... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
15/17 The Square, GU32 3HP, Petersfield, Hampshire, Reino Unido
- 01730 267589
4,6
Excelente
89 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mens shirt dye run
I bought a mens polo shirt which despite having a 40C wash temperature caused significant colour run in a wash and permanently discoloured bed sheets costing £35 to replace. True I should have been more cautious on first wash but subsequently just placing the shirt in a bowl of warm water has caused significant dye run. I would not expect such dye runs in a modern product.
15 de agosto de 2026
Avaliação não solicitada
Resposta da FatFace - PETERSFIELD
Thank you for your feedback. We're sorry to hear about your experience with this item. We trust that you have already been in touch with our Customer Services team regarding this matter, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Highly recommend FatFace
I'm Always pleased with my purchases from Fat Face.
Most of what I buy is online but when I shop in our local ff it's always a good experience. Well laid out store with staff who are super polite and will do anything for you.
11 de agosto de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are friendly and helpful
Staff are friendly and helpful, with a good knowledge of their products.
5 de agosto de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great clothes and return handled promptly.
Placed a significant size order online and the delivery was on time. The trousers, shirt and casual tshirt was just right, however the shoes did not fit my foot size. I returned them to the retail shop in Petersfield where they credited them back to my card.
The initial order and return was handled professionally and promptly.
A return customer.
29 de julho de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff
Went to Fat Face to buy underwear and didn’t have my size . Very helpful young lady ordered for me online . Lovely staff in the Petersfield branch
22 de julho de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The quality is very good
The quality is very good, and there wasn't a problem returning the garments not required.
24 de maio de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful service.
Really helpful service.
I’d ordered a dress in my usual size but it was just a bit too big. Re-ordered smaller size and swapped over at the Petersfield branch.
Love the dress and love being able to shop/order/exchange within a store.
Helpful and friendly staff 👏
12 de maio de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Helpful staff, lovely clothes
Lovely, friendly and helpful staff. Fab that you do 20% discount for blue light workers, much appreciated and valued. Great sale!
10 de maio de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Arrived promptly
Arrived promptly. Good quality and really comfortable. Good size.
31 de janeiro de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick service
Nice items, quick service, arrived before expected. Store colleague very friendly and helpful.
4 de janeiro de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Comfortable men’s shirt
My husband is very pleased with this long sleeved polo shirt. Very comfortable, suitable for relaxing at home or smart for out & about.
4 de janeiro de 2026
Resposta da FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Quality
Great quality clothing and accessories .
Store very busy but staff took time to be friendly and provide efficient service .
29 de dezembro de 2025
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff
Lovely , helpful staff in the branch in Petersfield . Made my return so easy .
19 de dezembro de 2025
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy Ordering Process
The item I wanted was easy and quick to order online and the staff where I collected my order from were both were helpful and friendly.
8 de novembro de 2025
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant quality stylish sweatshirt at…
Brilliant quality stylish sweatshirt at a great price.
3 de outubro de 2025
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The order came promptly and I was able…
The order came promptly and I was able to return one of the items at my local FatFace. The staff are always helpful and friendly in the Petersfield branch.
7 de julho de 2025
Resposta da FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.