I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
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Veja o que dizem as avaliações
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... Ver mais
A empresa respondeu
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... Ver mais
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I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Reino Unido
- 01752 601589
4,7
Excelente
288 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I purchased a very nice jacket and I am…
I purchased a very nice jacket and I am very pleased with it. The service we received was excellent. Thank you very much.
24 de setembro de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered some shorts back in August…
I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can return it. Thought they would have it on line against my email address but apparently not.
23 de setembro de 2026
Resposta da FatFace - PLYMOUTH 2
hank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience.
As with FatFace's returns policy, and those of many other retailers, a valid proof of purchase is required when returning items. Without a receipt or order confirmation, our store teams are unable to process a return.
We understand this may be frustrating, and we appreciate your feedback. We will ensure your comments are shared with the relevant team.
My favourite shop
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash well. Highly recommend.
17 de setembro de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely coat and the staff are very…
Lovely coat and the staff are very organised and friendly
13 de setembro de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It was very easy to order with lots of…
It was very easy to order with lots of updates about where my order was and when it was ready for collection.
4 de setembro de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the quality of Fat Face but not…
Love the quality of Fat Face but not impressed with the time it takes to get a refund. Took two items into store 8 days ago and still no refund!
31 de agosto de 2026
Resposta da FatFace - PLYMOUTH 2
Good afternoon, thank you for taking the time to leave your review. Please note that a refund can take up to 5 working days to appear in your account. If your refund has not cleared after this timeframe, please do get in touch with your bank,
Thank you, LE
Lovely new collection of clothes
Lovely new collection of clothes, plus the added benefit of some sale clothes too.
Store was well laid out, and changing rooms were clean and tidy and payment was quick and easy.
28 de agosto de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Assistant was very helpful
Assistant was very helpful when I came to the store and explained the problem of the order which was out of stock. There was a discrepancy with the value of one of the two items and she also rectified this also and my refund was quickly in my bank account. Thanks to the assistant for the prompt resolution
24 de agosto de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping here is very easy
Shopping here is very easy, the staff in my local (Plymouth) store are very helpful and a credit to the company
13 de agosto de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love most of your clothes but please…
I love most of your clothes but please check your web , there you will see every thing all items that are short lenght as sold out so please make more things in short lenght ,I never bought anything in the sales ,because of this reason,I wanted button up skirts and stripe linen trousers ,I looked at midnight the day of your sale ,I even looked at m/s they were the same all short lenght sold first
11 de agosto de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely things
I found some lovely things on sale and some other lovely things at full price. Suffice it to say, I had a nice look around and it was a pleasure.
14 de agosto de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery of order
Quick delivery of order. Up to date notifications of progress of order. Friendly helpful staff always. Important to try items as sizing can sometimes vary depending on product
9 de agosto de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered online
I ordered online, collection from in store was quick and easy.
Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked online to see if a smaller size was available which it wasn’t. She then checked stock at other nearby stores and had the last one in my size reserved for me. Really good service, thankyou.
31 de julho de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I use Fatface Plymouth quite often and…
I use Fatface Plymouth quite often and have always found the staff to be friendly, very helpful, and with a good sense of humour. Well done
29 de julho de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
VERY EASY TO DEAL WITH AND A GREAT…
VERY EASY TO DEAL WITH AND A GREAT SELECTION TO CHOOSE FROM
26 de julho de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff and good selection of…
Lovely staff and good selection of things to choose from.
19 de julho de 2026
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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