Ordering process and delivery to store excellent as always. The shorts themselves were good quality but just a bit too small. My normal size 10 were out of stock online, but after reading other review... Ver mais
A empresa respondeu
Localização
Trocar localização123 Broad Street, The Oracle, RG1 2BD Reading, Berkshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I highly rate fatface clothing but was dissapointed after my visit to the Reading store today. I bought a couple of items at the til but the person serving had a completely blank attitude when serving... Ver mais
A empresa respondeu
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Ver mais
A empresa respondeu
Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bring... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Reino Unido
- 01189 568787
4,6
Excelente
146 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order arrives on time and good
10 de agosto de 2024
Resposta da FatFace - READING 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a bag online & picked up in…
Ordered a bag online & picked up in store. Nice & easy to do & pleased with the quality of the bag
14 de agosto de 2024
Resposta da FatFace - READING 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
My colouful top.
The item arrived in store in good time and the store had it ready for me when I called in. Good value and quality.
10 de agosto de 2024
Resposta da FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Always a great experience x
28 de junho de 2024
Resposta da FatFace - READING 2
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and friendly staff.
24 de junho de 2024
Avaliação não solicitada
Resposta da FatFace - READING 2
Hello Rosa,
Thank you for sharing your recent experience in our Reading store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Quick, easy, friendly staff
Great help in store. Arrange formorder of item notnin stock.
Items was delivered quickly and returns process was easy for one that didn't fit.
13 de junho de 2024
Resposta da FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Very quick and easy
Very quick and easy. I ordered on line and received notification quite quickly to inform me that my item of clothing had arrived.
27 de maio de 2024
Resposta da FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service, and we hope you love your order!
Take care. -GM
Always a good and easy experience…
Always a good and easy experience shopping in store at fat face. Kind, helpful staff - particularly at the Reading branch.
7 de maio de 2024
Resposta da FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a good experience at our Reading Branch. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Clothes order
Just great clothes, good fabric feels soft
And great against the skin
10 de maio de 2024
Resposta da FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you are pleased with your items, and we look forward to welcoming you back soon!
Take care. -GM
Resposta da FatFace - READING 2
Hi William,
Thank you for your 5* review. We appreciate you taking the time to leave your feedback. Many thanks-AB.
The staff were very friendly and…
The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops the sales assistant would just say sorry haven’t got your size. They certainly wouldn’t go to the bother of trying to find something else for me to try - and As a result, I bought two pairs of trousers.
14 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - READING 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The return process at the shop was…
The return process at the shop was unorthodox were I had to show the sales assistant my bank statement where it says I paid for the items which is bizarre and the first time it happened to me.
24 de abril de 2024
Resposta da FatFace - READING 2
Hi there Margarita,
Thank you for your review and I do apologise for your experience instore.
I will pick up with your separately via email to offer some explanation regarding this process for you, with a view to resolve this for you.
Thank you, SC
Resposta da FatFace - READING 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found it easy to order and that delivery to store was quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Resposta da FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased to hear your positive feedback following your instore visit. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Resposta da FatFace - READING 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
overall good experience
Excellent service by the people who work in Fatface. I had to return some items and exchange them with different sizes, they helped me straight away and the new clothes arrived very fast!!
27 de março de 2024
Resposta da FatFace - READING 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick delivery easy pick up
8 de abril de 2024
Resposta da FatFace - READING 2
Hi Al, thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – CD
Resposta da FatFace - READING 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I love Fat Face clothing they are…
I love Fat Face clothing they are comfortable and stylish at the same time.
24 de março de 2024
Resposta da FatFace - READING 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you find the items to be comfortable and stylish. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Good Quality Clothes
I love shopping at Fat Face both online and in store. The quality of the clothes is excellent and they are classic so can worn time and time again. Am also pleased that they don’t charge you to return things online which a lot of companies seem to do nowadays.
21 de março de 2024
Resposta da FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you have enjoyed using our service online and instore. Thank you for your feedback regarding quality, we look forward to welcoming you back soon!
Take care.- GM
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.