Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bring... Ver mais
A empresa respondeu
Localização
Trocar localização123 Broad Street, The Oracle, RG1 2BD Reading, Berkshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great clothes and fantastic customer service. Had issues with delivery and was all sorted by great customer service. Now having clothes delivered directly to store to over come the delivery company... Ver mais
A empresa respondeu
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Ver mais
A empresa respondeu
Long time customer of Fat Face, styles are good and fits well, and excellent quality.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Reino Unido
- 01189 568787
4,6
Excelente
142 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My delivery is going to the wrong address
The staff in the Reading store were excellent and very helpful. They took my address details but today I have received a message from evri that my parcel is being delivered to the Southampton store rather than my home address. I live in Reading!! I am unable to change the delivery address.
17 de março de 2023
Resposta da FatFace - READING 2
Hi Daren
Thank you for taking the time to leave a review. This is very unfortunate but the Southampton Store will be in touch shortly to arrange a delivery.
Best Wishes DW
Simply brilliant. Great service!
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpful but our of stock. Reading store were amazing!!! I called and they found two dresses in my size and put them by for me. Great service when I was in store too. Big thanks for everything! Retail often gets a hard time but this customer experience, from both stores, was text book perfect. Well done 😊
25 de novembro de 2022
Avaliação não solicitada
Resposta da FatFace - READING 2
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Return for exchange
When returning boots to exchange for a smaller size the shop assistant was extremely helpful and managed to arrange for my size to be delivered to me.
29 de outubro de 2022
Resposta da FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Five star
First time to visit the store and the staff were very accommodating and friendly.
31 de outubro de 2022
Avaliação não solicitada
Resposta da FatFace - READING 2
Good morning, thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and we hope you're looking forward to shopping instore again, we can't wait to see you! - ES
Happy with service provided
16 de setembro de 2022
Resposta da FatFace - READING 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Very pleasant helpful staff
22 de setembro de 2022
Resposta da FatFace - READING 2
Hi Rose, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had excellent service from the lady…
I had excellent service from the lady in the Reading shop as I had to return my top's as they were too big.
8 de setembro de 2022
Resposta da FatFace - READING 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Reading store.
Take care, JB
Staff very helpful
2 de setembro de 2022
Avaliação não solicitada
Resposta da FatFace - READING 2
Good Morning Sharon
Thank you for your review and for sharing your recent experience in our Reading stores. Please be assured that I will pass this onto the crew members involved for you.
EP
Great customer service
I went to Reading and popped into the branch and found a sweatshirt I really liked, I was going to buy the large size but the assistant said a medium would be better. There were none in store. However she suggested I look online; she had first checked that a medium size was still available but recommended ordering sooner than later to avoid disappointment as they were ‘going fast’.
I took assistant’s advise and bought online there and then in colour (pale violet) I liked. It was delivered post free in a couple of days! All the staff were friendly and helpful there. Thanks all at Fatface, Broad Street, Reading
29 de agosto de 2022
Resposta da FatFace - READING 2
Hi Andrea, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering online was easy
Ordering online was easy, however needed to return all items as they were all to big. Gutted!
The lady who dealt with refund was lovely and I wasn’t made to feel awkward.
I did see a pair of trousers in shop after sorting refund which fitted perfect and same lady dealt with the transaction.
27 de agosto de 2022
Resposta da FatFace - READING 2
Hi Carol, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - READING 2
Hi Fiona, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Stands the test of time.very well made…
Stands the test of time.very well made from quality materials.
My go to t shirt….
Thank you fatface…….
23 de agosto de 2022
Resposta da FatFace - READING 2
Good Afternoon Alex
Thank you for leaving us this review about recent purchase.
I hope you have a great evening!
Take care, EP
Love FatFace Reading! 😊
Great, friendly staff. Dealt with my return so courteously.
13 de agosto de 2022
Resposta da FatFace - READING 2
Good afternoon, Rebecca
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Reading store.
Enjoy the rest of your day, take care. JB
Very Nice
The delivery of my purchase took a little long to arrive.
But the vests that i ordered are spot on. Very good quality. The only downside is that i couldn't get more in the colours i wanted.
13 de agosto de 2022
Resposta da FatFace - READING 2
Good afternoon, Karen
Thank you for leaving us this review about your online shopping experience. We really value feedback from our customers. I will pass on your comments to our design team for future projects.
With regards to your delivery, I can see that it was delivered 3 days after placing the order, within our standard delivery agreement of 3-5 days.
Thank you for being a loyal customer, and we look forward to you shopping with us again soon.
Have a great day. JB
Fab simple website great products high quality
Fab simple website; easy of navigation and quick checkout. Great example product photos.
Goods received were of an excellent quality and better than first thought.
9 de agosto de 2022
Resposta da FatFace - READING 2
Good Afternoon Justyn
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent help from your staff in the…
Excellent help from your staff in the Reading shop. Easy after that to order online and the clothing arrived quickly. Very happy.
20 de junho de 2022
Resposta da FatFace - READING 2
Hi Malcolm, thank you for your review on the Reading store. This is wonderful to hear and this will be passed onto the team! Take care, LE
Quick service Excellent choice…
Quick service Excellent choice Extremely pleased with everything ordered
28 de maio de 2022
Resposta da FatFace - READING 2
Good Morning!
Thank you for taking the time to post a 5 star review. I am happy to hear you are content with our service. We look forward to your future custom -KC
Excellent service fromby Ashley and his…
Excellent service from Ashley and his colleague at Fat Face in Reading today. Including very helpful advice on fit of clothes and colour choice of the bag I bought. Highly recommended.
17 de maio de 2022
Avaliação não solicitada
Resposta da FatFace - READING 2
Hello Laurie,
Thank you for your 5 star review. I am so pleased to hear you had a positive experience in our Reading store. I will absolutely pass your feedback onto the crew who I am sure will love to hear this kind review. We hope you enjoy our new items.
See you in store again soon!
Have a great day!
Take care, CT
Ashley in Reading Fatface is a customer service star
Ashley in Fatface Reading was so helpful to me on Saturday April 30th. I wanted a bag; Ashley found all of the bags in the shop in the storeroom, having looked on the website with me to determine which style I liked. He was patient and knowledgeable while I tried them all, and Perry too offered advice. What a friendly and professional team.
6 de maio de 2022
Avaliação não solicitada
Resposta da FatFace - READING 2
Hi Cerys,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Reading store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Excellent quality which is very rare in…
Excellent quality which is very rare in the world of fast fashion! You can count on getting an excellent looking and quality product.
The staff at the Reading branch are outstanding!
1 de maio de 2022
Resposta da FatFace - READING 2
Hi Farah, thank you so much for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.