Easy process, kept up to date re delivery/collection etc. Staff in the Ringwood store are always lovely too. Love Fat Face 😊
A empresa respondeu
Localização
Trocar localizaçãoUnit 6 The Furlong Shopping Centre, BH24 1AT Ringwood, Hampshire, GB
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Veja o que dizem as avaliações
Product was excellent but first order did not arrive so had to be ordered by your helpful staff They said that it has happened several times at Ring wood and had been reported to head office .Therefo... Ver mais
A empresa respondeu
Efficient, when I could not make original pick up date the phone was answered and I was advised that the items would be available for collection until a specified date. I was greeted at the shop by e... Ver mais
A empresa respondeu
The staff member in Ringwood went over and above to ensure I got my parcel after it had failed to be delivered to store despite text message saying it had arrived. Parcel was delivered to my home the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 6 The Furlong Shopping Centre, BH24 1AT, Ringwood, Hampshire, Reino Unido
- 01425 473639
4,5
Excelente
125 avaliações
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Resposta da FatFace - RINGWOOD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A positive experience
A positive experience. Warm welcome and everyone happy to help.
9 de dezembro de 2024
Resposta da FatFace - RINGWOOD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
British quality you can't beat!
Bought a Jacket, quality is really incredible, you can't get British quality like this anywhere else for such a great price. A lot of thought and effort goes into FatFace designs.
23 de novembro de 2024
Avaliação não solicitada
Resposta da FatFace - RINGWOOD
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick efficient service and the shop is…
Quick efficient service and the shop is always well stocked out. Shop Assistants are very friendly.
19 de agosto de 2024
Resposta da FatFace - RINGWOOD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Excellent customer service from Ringwood Fatface
Excellent customer service from Ringwood Fatface. I was unable to visit on Friday so telephoned to ask if a particular item was in stock. The young lady told me they had one and she would put it aside until close of business the next day. I called in today, tried the item on and bought it. Great customer service that they were able to do that.
10 de agosto de 2024
Avaliação não solicitada
Resposta da FatFace - RINGWOOD
Hi Paul,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Collection - Could be better.
Ordering was very straight forward I ordered to store, but did not receive a notification that my order was ready to pickup in store, which was slightly annoying. Had to make the journey to store not knowing if my order was ready to collect.
A text to me would have been most welcome to say ready to collect.
21 de junho de 2024
Resposta da FatFace - RINGWOOD
Hello Simon
Thank you for your review.
I am so sorry to hear this.
I have passed your comments onto the appropriate department for future consideration.
EP
Easy to order
Easy to order, chose store pickup. Arrived really quickly and store was brilliant. Can't find anything to complain about.
16 de junho de 2024
Resposta da FatFace - RINGWOOD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the store to be great when collecting. I hope you continue to enjoy our products as much as we do.
All the best, MM
The cardigan is gorgeous gives me…
The cardigan is gorgeous gives me shape even better than the picture!
and has a bit of body..not flimsy .lovely ivory color too.
27 de maio de 2024
Resposta da FatFace - RINGWOOD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - RINGWOOD
Good morning,
Thank you for taking the time to leave your review.
I am so happy to read that you found the crew in our Ringwood store to always be so helpful and friendly. I will be sure to pass your lovely comments onto the team. I hope you continue to enjoy your shopping experience with us, both online and instore.
Take care, MM
Great summer range this year
Great summer range this year. Bought 3 shirts in about 5 minutes. Sales person was lovely and helpful.
20 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - RINGWOOD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your shirts, and look forward to welcoming you back soon.
Take care. -SW
Easy click and collect
Easy click and collect. Just a few days before items were in. Ringwood branch - staff lovely and helpful
10 de maio de 2024
Resposta da FatFace - RINGWOOD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Ilogical ordering and poor customer service
I was unable to order the shoes instore as apparently there were only a few in the warehouse and the computor wouldn't let the young lady place the order, so i had to come home, place the order myself online, to be delivered to the store i'd just been standing in holding £25 in cash ready to pay!! Five days later i'm back in store collecting shoes which the store wasn't allowed to order for me! NO LOGIC and service at all, no
wonder shops are closing every day!
I must add rhe store staff were very helpful bit their hands were tied by the ridiculous computer system.
2 de maio de 2024
Resposta da FatFace - RINGWOOD
Good morning,
Thank you for taking the time to leave your review.
I do apologise for any disappointment caused by this matter. I will ensure that your comments are passed on to the relevant team for review.
All the best, MM
Beautiful Mosaic print top
Ordered a blouse in a size 12 online. It arrived very promptly but was too big. Went to my nearest store and the size 10 was perfect. The assistant changed it, no problem at all. Very friendly and helpful.
30 de março de 2024
Resposta da FatFace - RINGWOOD
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Ringwood store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Resposta da FatFace - RINGWOOD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Staff were very friendly and helpful
Staff were very friendly and helpful, one assistant went readily to check for an alternative item in the stockroom ,( very unusual these days assistants normal response is ' if it's not on the shelf.........' thank you
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da FatFace - RINGWOOD
Hello Joan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just what was needed
Order a black men's wallet. Arrived earlier than expected and in perfect condition. Just what was needed.
14 de dezembro de 2023
Resposta da FatFace - RINGWOOD
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that your order to arrive quickly and that this was just what you wanted. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fast efficient delivery.
2 de dezembro de 2023
Resposta da FatFace - RINGWOOD
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great service ,willing to help
Great service ,willing to help. Dressing room clean.
24 de novembro de 2023
Resposta da FatFace - RINGWOOD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service
Didn’t have to wait too long for my order to arrive at my local store, staff were really friendly and helpful.
29 de novembro de 2023
Resposta da FatFace - RINGWOOD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - RINGWOOD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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