I was served by a lovely staff member called Rachel. She was friendly and knowledgable and had excellent customer service skills. I bought two tops but it was tricky choosing as there were so many lov... Ver mais
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Veja o que dizem as avaliações
Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... Ver mais
A empresa respondeu
I ordered the shorts on line and they were delivered to my local fat face shop I was kept updated on delivery the shorts are ok and hopefully will be cooler to wear in the hot weather
A empresa respondeu
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, Reino Unido
- 01722 340163
4,9
Excelente
142 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent products and service both in…
Excellent products and service both in line and in the shop
20 de novembro de 2024
Resposta da FatFace - SALISBURY 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly
Very friendly, helpful staff.
Excellent quality of women’s clothing.
I particularly love the women’s knitwear
13 de novembro de 2024
Resposta da FatFace - SALISBURY 2
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes and staff..
6 de novembro de 2024
Resposta da FatFace - SALISBURY 2
Hello Steven
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service from Poole friendly staff.
Good service from Poole friendly staff.
16 de outubro de 2024
Resposta da FatFace - SALISBURY 2
Hello Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always great quality Tee shirts and…
Always great quality Tee shirts and collaborations such as Jude’s Ice cream from FatFace.
13 de agosto de 2024
Resposta da FatFace - SALISBURY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very speedy and courteous service in…
Very speedy and courteous service in store, as always. I placed three separate orders for several different items and only returned two of these - one dress and one top - as I hadn’t realised that due to the design, my bra was showing; unfortunately I’m not lucky enough to be able to go without! The rest of the items are perfect and I’m very pleased with the quality and fit of these.
23 de agosto de 2024
Resposta da FatFace - SALISBURY 2
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great polite and quick service
Great polite and quick service. Very pleased. Would certainly recommend.
16 de agosto de 2024
Resposta da FatFace - SALISBURY 2
Hi Derick,
Thank you for your 5* review.
We appreciate you taking the time to leave a comment. It’s great to hear that your order turned up quickly and your happy with our service in store. Many thanks-AB.
Great quality products
Great quality products, very friendly and helpful staff. Keep up the good work. Thanks.
13 de agosto de 2024
Resposta da FatFace - SALISBURY 2
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Quality
Easy website to follow. No fuss click and collect.
Quality material and well made shorts
8 de agosto de 2024
Resposta da FatFace - SALISBURY 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
All ways so friendly when I go to the…
All ways so friendly when I go to the shop and very help full
8 de agosto de 2024
Resposta da FatFace - SALISBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Brilliant staff
28 de julho de 2024
Resposta da FatFace - SALISBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely pair of linen shorts
Ordered online for collection in store. Was kept updated via email & collection was easy. Shorts are a good fit & are comfortable.
5 de julho de 2024
Resposta da FatFace - SALISBURY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - SALISBURY 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order. I hope you continue to love our products as much as we do.
All the best, MM
Very friendly staff
I ordered an hoodie online and it arrived in store within 3 days. On going to collect it the staff were very welcoming and wore a smile throughout my time in the shop whilst I collected my item and browsed. Its nice to come across such friendly staff.
26 de maio de 2024
Resposta da FatFace - SALISBURY 2
Hello David,
Thank you for sharing your recent experience in our Salisbury store with us.
Please be assured that this will be passed onto the store for you.
Have a great day!
Take care, ED
Order arrived in store much quicker…
Order arrived in store much quicker than was quoted, thank you 🤩
29 de abril de 2024
Resposta da FatFace - SALISBURY 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that this arrived in store quicker than expected. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Favourite shop .
Favourite shop .
Friendly staff .
Well made clothing.
Well priced .
26 de abril de 2024
Resposta da FatFace - SALISBURY 2
Hello Barry
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fairly busy Sunday morning in FatFace…
Fairly busy Sunday morning in FatFace ;Salisbury ). The lady that assisted me, Trudy (asked her name as so helpful) was working the shop floor alone and I was very impressed how calm and confident she was with the other customers - very natural. She helped me with my sizing query and was very cheerful. Really pleasant experience.
28 de abril de 2024
Avaliação não solicitada
Resposta da FatFace - SALISBURY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. Thank you for sharing with us.
We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Always a good experience
Good selection of quality clothes....went in to pickup jeans ordered to replace my 10+ year old FF ones!
Also super-handy to have the store in town as I changed for a smaller sized shirt...none of the online hassle!
The staff-member (Imogen?) today was also v helpful.
15 de abril de 2024
Avaliação não solicitada
Resposta da FatFace - SALISBURY 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you were able to find what you were looking for in our Salisbury store and that the crew there were so helpful. I hope you continue to enjoy our products as much as we do.
All the best, MM
Great in-store customer service
I had to return an item bought online, but bought a replacement item in the store instead. The return etc was seamless and the customer service was excellent! They could not do enough to help and were very helpful and informative. Will definitely be shopping at FatFace again and would recommend the in-store experience and advice.
14 de março de 2024
Resposta da FatFace - SALISBURY 2
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Salisbury store.
Take care, JB
Exceptional service
Exceptional service from Trudy and her colleague at Fat Face Salisbury today. Trudy was very helpful suggesting items, she was also very patient with the challenges of One4All gift cards, ordering other sizes and the frustration of my card being declined! Trudy and her colleague could not have helped more, thank you.
15 de março de 2024
Avaliação não solicitada
Resposta da FatFace - SALISBURY 2
Hi there, thank you for leaving this lovely 5* review. We are so happy to read of your experience within our Salisbury store. We hope you enjoy your new items! Warm Regards TS
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