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FatFace - SKIPTON Avaliações 152

O TrustScore é 4.5 de um total de 5

4,6

Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Went in for a look and saw a really pretty dress, I wasn't sure but then I was approached by one the assistants. She was so pleasant and helpful, I wasn't sure about sizes and length but I needn't ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I'm still waiting for my delivery to arrive in store 😕 It's 2 weeks now since ordering, so I'm a bit fed up. This is the second time deliveries have been delayed, so I won't be using online ordering... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Acessórios de Moda
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contato

  • Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, Reino Unido

  • 01756 798862

4,6

Excelente

O TrustScore é 4.5 de um total de 5

152 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Service

Lovely jumper and nice friendly service in the store. Thank you.

29 de setembro de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Purchased my lovely winter slippers and…

Purchased my lovely winter slippers and socks online recently - ordered without any problems and collected from my local store within a few days. Very happy with the fat face online service.

22 de setembro de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Good Afternoon Katy,

Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online.

Have a great day! - JW

Avaliado com 4 de um total de 5 estrelas

Great service online and in the shop…

Great service online and in the shop and excellent quality products. Communication was good as I was awaiting the order. I marked it down by 1* as it is quite expensive. I know that it is environmentally and ethically a sound company but it is so much more expensive to try and be environmentally friendly and I always feel this is a shame. Many people would like to shop ethically but are hindered by the high prices. I did like the fact that the company planted a tree for shopping with them though.

11 de setembro de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hello Vivienne
Thank you for your review.

I am so pleased to hear of your recent experience with us.

I am so sorry to hear this, I have flagged this with the appropriate department for future consideration.

EP

Avaliado com 5 de um total de 5 estrelas

Great staff at the Skipton store

I usually buy in-store but they didn't stock items I wanted so I mail ordered the 3 items. Usual FatFace quality and helpful staff for 'Collection from store' facility. When I had to return one of the three items - too large - the in-store refund was easy. Service with a smile is what we always experience at the Skipton store.

29 de agosto de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Top service all round.

Excellent staff in Skipton store

28 de agosto de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 4 de um total de 5 estrelas

Lovely clothes

Lovely clothes, beautiful colours and fabrics.

18 de agosto de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Good Afternoon Gillian,

Thank you for leaving us this positive review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items, we cannot wait to welcome you back!

Have a great day! - JW

Avaliado com 3 de um total de 5 estrelas

Airlie Breton

The sweatshirt was good quality but the sizing was small and a little short. I have had other fat face Airlie sweatshirts and the size was fine.

19 de agosto de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hi there! We are sorry to hear this. If you need any further assistance with this, please contact us at customerservices@fatface.com - RS

Avaliado com 5 de um total de 5 estrelas

Pleasant, friendly and professional staff

Lovely store. Good, professional service.

9 de agosto de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Avaliado com 5 de um total de 5 estrelas

Quality goods excellent service

Quality goods excellent delivery

30 de julho de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hi Gillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Easy to use

Easy to use. Quick and efficient.
Friendly and knowledgeable staff.

28 de julho de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Good Afternoon William,

Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW

Avaliado com 5 de um total de 5 estrelas

Lovely helpful staff

30 de julho de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Good Afternoon Gail,

Thank you for your positive feedback! It is so nice to hear such nice things about our staff! I hope you have a great day! - JW

Avaliado com 5 de um total de 5 estrelas

Goods true to photos and came in a few…

Goods true to photos and came in a few days.
staff always lovely in the shop

26 de julho de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD

Avaliado com 5 de um total de 5 estrelas

Such a lovely shop to visit.…

What always make my experience so great, staff and being able to see the clothes and feel the material. The staff are always so helpful, quick to help if I want to order a top that is unavailable in the shop, they will check and order the item I am enquiring about. Really love the store at skipton, have said this before so I don't mind repeating it. Wonderful place to visit.

14 de julho de 2023
Avaliação não solicitada
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Avaliado com 5 de um total de 5 estrelas

Friendly and efficient service

I'd bought a shirt in FatFace while down south and only realised my husband had a very similar one already when back home. The sales assistant in Skipton happily exchanged it with minimum fuss and was very friendly and efficient. We felt like we'd received excellent service.

22 de junho de 2023
Avaliação não solicitada
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Avaliado com 5 de um total de 5 estrelas

Super sleuth in Skipton store

The assistant at Skipton FatFace went above and beyond to help me to purchase the Jocelyn paisley dress. Especially patient and helpful as I rang first thing on a busy Saturday morning.
Out of stock on-line in all departments and franchises, my local Grand Central store located one dress in my size at the Craven Court Shopping Centre, Skipton. The assistant was so helpful with info about stock and found the 'returned' dress in her store.
When she learned I was in Birmingham and planning to travel to Yorkshire (!), she was determined to help me.
She : -located 3 dresses in my size in central store
-explained why website showed 'out-of-stock'
-told me how to ask in my local store for staff to order, and dress could be home-delivered
-was friendly, super-experienced, and so keen to help me track down 'my'dress
-said she would 'hold' the dress in her store for me just in case the ones showing had sold

Yes, it's only a dress but I wanted it for a special occasion and was so cross with myself for not ordering it as soon as I saw it on-line. And thought I'd missed my chance.
Happy ending! I ordered via my local store and got one of the 3 dresses showing. Arrived 2 days later to my home.
All thanks to this Skipton star!

10 de junho de 2023
Avaliação não solicitada
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Order arrived quickly

Order arrived quickly. Great products, and anytime I've popped into my local shop very friendly and helpful.

30 de abril de 2023
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hi Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

The staff were absolutely brilliant. Especially Gemma, Lauren and Maddie

The staff were absolutely brilliant. I have to mention Gemma, Lauren and Maddie in particular.
Nothing was too much in regards to my questions about items I wanted to purchase.
Also because I'm not from the area they were really helpful in suggesting places to visit.
I had a really good shopping experience and left with a smile

24 de março de 2023
Avaliação não solicitada
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Thank you for your amazing review. Will definitely make sure that this is passed onto our wonderful team in store! -RS

Avaliado com 5 de um total de 5 estrelas

Going above & beyond…

Had some issues ordering on-line and asked the store to assist - Gemma could not have been more helpful. Awesome service! Order was received a few days later! A very happy customer! As Canadian residents we delighted to hear that you’ll be opening up that side of the pond!

5 de março de 2023
Avaliação não solicitada
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hi Adrian, thank you so much for your lovely feedback. I will be sure to pass this on!

I'm so pleased to hear you're excited about our Canada stores - we are unbelievably excited too!!

Take care, LE

Avaliado com 5 de um total de 5 estrelas

The Skipton store is fantastic

The Skipton store is fantastic. I always get great service from here and nothing is too much trouble. Gemma always finds me just what I need

20 de fevereiro de 2023
Avaliação não solicitada
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Thank you so much for this review. We are pleased to hear that you are happy with your shopping experience with us. We will share your comments with our wonderful team in store -SK

Avaliado com 5 de um total de 5 estrelas

Fatface stores and clothes are…

Fatface stores and clothes are fantastic. Myself and my wife have shopped at fatface for a few years now good quality clothes and accessories.
Question...Is the skipton branch closing down ?? hope not

9 de janeiro de 2023
Avaliação não solicitada
logotipo da FatFace - SKIPTON

Resposta da FatFace - SKIPTON

Hello,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Take care, KS

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