Absolutely amazing service from Andy, he helped me pick out a birthday present and kept in mind the sensory needs of quite a picky partner! Very friendly and very happy to help, even went out into the... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... Ver mais
A empresa respondeu
There Clothing is Made of GOOD Quality and made to LAST in fact you get rid of what ever you have Bought before it wears out
A empresa respondeu
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, Reino Unido
- 02380 330868
4,7
Excelente
160 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good range & quality
The staff were welcoming & were extremely helpful when I needed to try an alternate size. I found so many items that I liked which would be appropriate for wearing over the Christmas & New Year period & ended up purchasing far more than I had intended.
5 de novembro de 2022
Resposta da FatFace - SOUTHAMPTON 3
Thank you so much for your wonderful review. We are pleased to hear of your wonderful experience when shopping with us! Your comments will be fed back to our amazing team in store. - RS
Resposta da FatFace - SOUTHAMPTON 3
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely and helpful staff.Great…
Lovely and helpful staff.Great shop.Wish you would stock larger sizes as there are a lot of people who have to go home to order online.....
24 de setembro de 2022
Resposta da FatFace - SOUTHAMPTON 3
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Lesley is a credit to the Fat Face family, she was very friendly and helpful. It was an good experience shopping.
23 de setembro de 2022
Avaliação não solicitada
Resposta da FatFace - SOUTHAMPTON 3
Good morning, Lisa
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Southampton store.
Take care, JB
I haven't even received my order yet
I haven't even received my order yet, still waiting, hence the 1 star..
5 de setembro de 2022
Resposta da FatFace - SOUTHAMPTON 3
Hi Michelle
Thank you for taking the time to leave your review. I am sorry to hear that your parcel was delayed in reaching you, however I can now see that this has been delivered today. Take care, LE
Wonderful
Ordered online easy to follow transaction, clothing excellent as always, delivered early, all in all a wonderful experience, will be shopping with you again
3 de setembro de 2022
Resposta da FatFace - SOUTHAMPTON 3
Good Morning Stewart
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend! EP
Resposta da FatFace - SOUTHAMPTON 3
Good Afternoon Chris,
Thank you so much for taking the time to post a review. Have a lovely weekend ahead! -KC
Both items delivered within time…
Both items delivered within time stated. Loved them both.
30 de agosto de 2022
Resposta da FatFace - SOUTHAMPTON 3
Hi Lizzie, Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! Have a great day! - ES
Mens section is an afterthought
I’m actually very happy with the items I purchased online and the speed they arrived but really annoyed that I had to buy them online! I live within a 20 minute drive of 3 different Fat Face stores and every time I visit them the mens section seems to have shrunk even further! You could combine the mens sections of all three stores and it would still be a fraction of the size of the ladies section of any of them. You might as well stop selling mens clothes altogether.
29 de agosto de 2022
Resposta da FatFace - SOUTHAMPTON 3
Hi there, thank you for taking the time to leave your review.
I am sorry to hear that you are disappointed with the size of the menswear department in your local store. I will be sure to pass this on to the relevant department for their consideration. Take care, LE
Resposta da FatFace - SOUTHAMPTON 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely top and design I liked it so…
Lovely top and design I liked it so much i brought another one shame they didn't have a different colour,would also like to say the lady in fat face west key Southampton is absolutely brilliant so kind and helpful
20 de agosto de 2022
Resposta da FatFace - SOUTHAMPTON 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
West Quay Southampton fat face
We visited fat face in West Quay shopping centre Southampton today, and were served by the very lovely Wendy, who not only processed our transaction, but showed a genuine interest in us and asked about where we were from (Cumbernauld in Scotland). Wendy also advised about signing up for rewards etc, which I have never had before. If feedback can be provided to Wendy about her excellent service and manner I am sure it would be very much appreciated.
8 de agosto de 2022
Avaliação não solicitada
Resposta da FatFace - SOUTHAMPTON 3
Hi John-Paul
Thank you for sharing your in store experience with us. Great to hear that you were well looked after by our Southampton team and Wendy in particular. We will pass your feedback on, rest assured. MJ
Excellent customer service at the West…
Excellent customer service at the West Quay store Southampton, staff were amazing.
16 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - SOUTHAMPTON 3
Good afternoon,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Southampton store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Great service
Great service. Always pleasant staff. Always make you feel like you’re a special customer. I’m always pleased to visit the store.
7 de julho de 2022
Resposta da FatFace - SOUTHAMPTON 3
Hi there
Thank you for your warm comments. Wonderful to hear your store visit are a joyous occasion. Your loyalty is very much appreciated. Enjoy your weekend. MJ
Arrived quickly and well packaged.
20 de abril de 2022
Resposta da FatFace - SOUTHAMPTON 3
Good Afternoon Mrs Chamberlain
Thank you for your 5* review.
I am so pleased to hear that your parcel arrived with you quickly.
I hope you have a lovely weekend.
- EP
Resposta da FatFace - SOUTHAMPTON 3
Hi Amanda,
Thank you for taking the time to leave your review. Have a great day! Many thanks-AB.
Friendly
Stores always nice and clean, helpful staff. Good selection of sizes and products available. I find prices could be a bit cheaper because I feel it is overpriced at times
10 de abril de 2022
Resposta da FatFace - SOUTHAMPTON 3
Good afternoon Amanda!
I am so happy to read what a positive experience you had in the Southampton store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon DW
Love Fatface good value all round
I love Fatface really good service not too expensive. I have sent couple of items back due to it being me wrong sizing but no probs and receive a refund without any problems
So overall great Fatface keep on going !
6 de abril de 2022
Resposta da FatFace - SOUTHAMPTON 3
Hi Chris,
Thank you for taking the time to leave your feedback and we hope you continue to enjoy shopping with us. Take care, - ES
Always great service
Always great service, clothes are good quality. Whenever I’ve had an issue (although, that has only happened twice in the decade that I have been a customer!) the customer service is second to none. Amazing!
27 de março de 2022
Resposta da FatFace - SOUTHAMPTON 3
Hi Zoe
Thank you for your warm comments and for sticking with us. We really appreciate this. We look forward to you shopping with us again. Have a good afternoon. MJ
Excellent service when returned to…
Excellent service when returned to store for exchange a top purchased on line, reordered and arrived at my home address 2 days later
21 de março de 2022
Resposta da FatFace - SOUTHAMPTON 3
Hi Kevin
Thank you for your positive feedback. Lovely to hear that our team in Southampton were able to resolve this for and you only had to wait 2 days for the replacement. I will pass your comments onto the them. Have a good evening, MJ
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.