The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... Ver mais
A empresa respondeu
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t r... Ver mais
A empresa respondeu
Never disappointed with any item I buy from Fatface, always prompt with delivery. First 🥇🥇🥇 class.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, Reino Unido
- 01823 332917
4,8
Excelente
196 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Taunton Store is a Winner!
Walking into the Taunton store today, I was met with smiley staff and an offer of a treat for my dog. Very welcoming! I was served by Natalia today, and she was lovely and very helpful, looking for sizes for me. All the girls were very friendly. I was happy to see that Laura still works there too - she's always been a ray of sunshine in the Taunton branch with her lovely smile and friendly, helpful nature!. I saw her going back in as I was leaving. Great range of clothes and colours and nice big changing rooms. I love this shop!
31 de maio de 2025
Avaliação não solicitada
Resposta da FatFace - TAUNTON 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality
Love fatface as a Brand in terms of their commitment to sustainability whilst delivering great quality clothing. Love the fabric designs.
23 de maio de 2025
Resposta da FatFace - TAUNTON 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - TAUNTON 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Chino shorts …
Nice shorts just the right length for my frame be even better when I've lost a small amount of weight
Delivered quickly
26 de maio de 2025
Resposta da FatFace - TAUNTON 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Excellent customer service from Taunton…
Excellent customer service from Taunton store in Somerset. Natalia helped me with my purchase. I'm disabled in a wheelchair so clothes shopping is harder, but nothing too much. All the clothes are excellent quality.
24 de maio de 2025
Avaliação não solicitada
Resposta da FatFace - TAUNTON 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Brilliant customer service
Hadn’t been into the Taunton store for a while and it had looked a bit tired and jaded the last I went in but wow what a change when I went in this time. It has been laid out beautifully and is so inviting. A member of staff was busy doing a gorgeous display of scarves but instantly greeted me and asked if he could help. Scott was lovely, the perfect mix of professional but with a bit of cheekiness thrown in, he knew exactly how to pitch the conversation. I hadn’t intended to buy anything but ended up with 3 scarves, what a salesman !!!!! I’ll definitely be back
12 de maio de 2025
Avaliação não solicitada
Resposta da FatFace - TAUNTON 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Taunton store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - TAUNTON 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service.
9 de abril de 2025
Resposta da FatFace - TAUNTON 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality comfortable dungarees
Good quality comfortable dungarees. A friendly service, Overall a good experience.
7 de abril de 2025
Resposta da FatFace - TAUNTON 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Laura from taunton was great
Laura from the taunton branch was fantastic. Helped me find the right shirt and was happy to assist me throughout the whole process. Especially needed given my usual lack of style haha. Thanks Laura.
1 de março de 2025
Avaliação não solicitada
Resposta da FatFace - TAUNTON 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Taunton store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Laura was so friendly and helpful
Laura was so friendly and helpful! I came in looking for a black cardigan and she helped me look round the shop then check online. I ended up buying several different items and it was a great shopping experience!
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da FatFace - TAUNTON 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Taunton store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
My order has not arrived
My order has not arrived
An update - I had given one star rating but just received email to say sending my order to home address as previous has been held up.
12 de dezembro de 2024
Resposta da FatFace - TAUNTON 2
Good morning Wendy
Thank you for your review, and thank you for taking the time to update it. We're really sorry your first order was delayed, but I'm pleased we have now managed to redirect this for you to your home address.
Thank you, LE
Only 1 star as I haven’t received the…
Only 1 star as I haven’t received the item yet!! Supposed to be delivered to the Taunton store on the 2nd December but not there yet. Today is the 7th and you have sent me a review.
Not good Fatface!!!!
7 de dezembro de 2024
Resposta da FatFace - TAUNTON 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
It’s asking me to review an item I…
It’s asking me to review an item I haven’t received yet! Still waiting
7 de dezembro de 2024
Resposta da FatFace - TAUNTON 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
I wasn't asked to give a trust pilot…
I wasn't asked to give a trust pilot review today but I'm doing so because the customer service in your Taunton store, blew me away!
I thought I was being an annoying customer but the member of staff that served me, made me feel like I had a personal shopper!
Nothing was too much, and I appreciate this lady's customer service skills. I don't know whether to thank Fatface or if this is the norm for this employee/store.
Amazing, thank you 😊
The lady in question was called Fiona. More Fionas needed!
28 de novembro de 2024
Avaliação não solicitada
Resposta da FatFace - TAUNTON 2
Good afternoon David
Thank you so much for your lovely review after your visit to Taunton. It sounds like Fiona ticked all the boxes, and I'm so pleased to hear that you had such a wonderful time in store. I will make sure that this message is passed to Fiona.
Take care, LE
Visited the Taunton store today
Visited the Taunton store today. Suzi and Ben helped me with two pairs of jeans.They had to order them for me as I needed a size 6 which is not stocked in store. Had them delivered to my home address very pleased with them, they were both so helpful and friendly will be going back to the store very soon :-) Tracy
24 de setembro de 2024
Avaliação não solicitada
Resposta da FatFace - TAUNTON 2
Hi Tracy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Taunton store today
I visited the Taunton store today. Alison and Fiona went over and above to help me find the perfect dress. I also bought a shirt and jeans and they suggested other options online. Very pleased with my purchase. Thank you ladies for being so welcoming, friendly and helpful. I will be back.
19 de setembro de 2024
Avaliação não solicitada
Resposta da FatFace - TAUNTON 2
Good afternoon,
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Taunton store - this is great to hear. Take care, LE
So easy for me to go collect my stuff…
So easy for me to go collect my stuff from the local Taunton Branch. Saves on postage too!
21 de agosto de 2024
Resposta da FatFace - TAUNTON 2
Hello Martin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I found what I like ,my husband and my…
I found what I like ,my husband and my son .
I like quality of the materials used.
12 de agosto de 2024
Resposta da FatFace - TAUNTON 2
Hello Valerija
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - TAUNTON 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.