I ordered online, click & collect. The whole process was quick & efficient. My clothes arrived at the shop on my chosen day. I was kept informed. I am very pleased with the items I purchased from yo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I absolutely adore fat face clothing and specially knowing from my tags all clothing of my purchaser which are numerous are from India and Bangladesh ,Sizes are marvellous,cotton,silk all considered w... Ver mais
A empresa respondeu
I always find the staff in my local store helpful, approachable and welcoming. I had been looking for a pyjama top for a couple of weeks, it was sold out online and at my local store. The assistant... Ver mais
A empresa respondeu
Visited the Thame store. Beautifully displayed goods, lot's of choice and excellent customer service from Eleanor. Will be back soon.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
18 Cornmarket, OX9 2BL, Thame, Oxfordshire, Reino Unido
- 01844 217115
4,8
Excelente
82 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Smooth quick fuss free purchase of a…
Smooth quick fuss free purchase of a lovely summer dress, ordered on line and collected in store
8 de maio de 2025
Resposta da FatFace - THAME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - THAME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - THAME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shop staff incredibly helpful.
Despite not being able to collect the item when I thought I could, the people in the Thame shop were very helpful when I rushed in there on Christmas Eve. A big thank you to the staff there.
24 de dezembro de 2024
Resposta da FatFace - THAME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great jacket
Great jacket. Warm, fits well and looks great. Love the colour as well! Friendly service at the store.
7 de dezembro de 2024
Resposta da FatFace - THAME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - THAME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - THAME
Hello Sarah
We appreciate you taking the time to share your feedback. We're glad you liked the jacket, but we're sorry to hear about your experience with our service.
If you would like to discuss this further, please do let us know by emailing fatfacereviews@mail.fatface.com
Take care, LE
Good customer service
I had to return some shorts to exchange for another size. Refund almost instant. Lovely colours this year and middling prices but would buy again.
22 de julho de 2024
Resposta da FatFace - THAME
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service and that you have found our returns process to be so quick. We hope you love your new order and look forward to welcoming you back soon.
Take care. -SM
Easy to order with quick delivery and…
Easy to order with quick delivery and very efficient collection at the store.
21 de julho de 2024
Resposta da FatFace - THAME
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SM
Able to try clothes on in shop
Able to try clothes on in shop. So returns were very simple and fuss free.
4 de julho de 2024
Resposta da FatFace - THAME
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience
Easy to navigate the website as I knew what I wanted! Ordering was easy and delivered to my local store, so no p&p. Collection from store very straightforward
3 de julho de 2024
Resposta da FatFace - THAME
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - THAME
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased to read you love your item, and we look forward to welcoming you back soon!
Take care. -GM
Great can deliver to store at no cost
Great can deliver to store at no cost, thank you.
28 de abril de 2024
Resposta da FatFace - THAME
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
I clicked and collected an order and it…
I clicked and collected an order and it was very straightforward, I was very pleased with my order.
23 de março de 2024
Resposta da FatFace - THAME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The layout and location of store
The layout and location of store . Also , did click and collect and the whole process was smooth and easy , Found the staff also helpful and like their clothes designs.
16 de fevereiro de 2024
Resposta da FatFace - THAME
Good Afternoon David,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Resposta da FatFace - THAME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordering online
I always find the staff in my local store helpful, approachable and welcoming.
I had been looking for a pyjama top for a couple of weeks, it was sold out online and at my local store. The assistant told me to wait and that it should come back in to stock online, which it did.
My only criticism was that I couldn't get it delivered to the shop and save on my postage. Other retail stores allow this facility.
17 de janeiro de 2024
Resposta da FatFace - THAME
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovin' Fatface Chinos and Shorts
Love Fatface Chinos and Shorts - top quality products at a competitive price! The go to items for smart casual or that cool holiday night out vibe!
16 de dezembro de 2023
Resposta da FatFace - THAME
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - THAME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
All good thank you
5 de dezembro de 2023
Resposta da FatFace - THAME
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.