We visit the FatFace Trafford store regularly for our mother/daughter evenings out. The staff are always so lovely, particularly Helen who always seems to be working when we pop in! She is always su... Ver mais
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Localização
Trocar localização53 Peel Avenue, Trafford Centre, M17 8BN Manchester, Lancashire, GB
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Veja o que dizem as avaliações
Faye at FatFace Trafford gave us superb customer service. She was really chatty and knowledgeable about the clothes we tried on and encouraged us to check the care labels and how drying things on h... Ver mais
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I had to replace a faulty bag that I purchased online. I sent an email and received a response very soon after, giving me several options I could try. I returned it to nearest Fat Face store at t... Ver mais
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I young filipino shop assistant at The Trafford Centre went beyond the call of duty to make our shopping experience great in the store. Give her a promotion asap as you need more shop assistants like... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
53 Peel Avenue, Trafford Centre, M17 8BN, Manchester, Lancashire, Reino Unido
- 01617 477711
4,4
Excelente
209 avaliações
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Visited today ( Saturday 28 Sept)
Visited today ( Saturday 28 Sept). Friendly and efficient staff. Nice clothes. Thank you.
28 de setembro de 2024
Avaliação não solicitada
Resposta da FatFace - TRAFFORD 2
Hello Linda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Trafford store - this is great to hear. Take care, LE
Wonderful quality belts and very fast…
Wonderful quality belts and very fast delivery.
Well done Fatface 10/10.
23 de agosto de 2024
Resposta da FatFace - TRAFFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
I picked up my Click & Collect order from the Trafford Centre store where the service was very quick. I am really pleased with my sandals which I ordered at a sale price.
14 de agosto de 2024
Resposta da FatFace - TRAFFORD 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
The items were available and ready for…
The items were available and ready for collection, can't fault the service and the goods, thank you fat face!!
12 de agosto de 2024
Resposta da FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing and enjoyable experience in store
It was easy to find the cardigan online in my size, although I would have preferred it to have been in stock in store as I don't like to do online shopping. I ordered it to pick up in store.
I was notified that the item had arrived after about 4 days.
I was able to try it on in an amazing
garden-themed changing room and establish that it fitted. It was a pleasure to look round the store, lovely choices of women's clothing. I loved the fitting rooms!
14 de agosto de 2024
Resposta da FatFace - TRAFFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order online and friendly…
Easy to order online and friendly service when collecting from store
1 de agosto de 2024
Resposta da FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Mans Hoodie
Ordered Hoodie and came on time excellent
Delivery time. Mans Hoodie was very good quality and nice colour and design
30 de julho de 2024
Resposta da FatFace - TRAFFORD 2
Good morning thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a lovely top on line to…
I ordered a lovely top on line to collect in store, tried the top on while in store… looks & fits great, also bought lovely denim jacket for my birthday, staff were very friendly and helpful
24 de julho de 2024
Resposta da FatFace - TRAFFORD 2
Hello Kathryn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - TRAFFORD 2
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Disappointing
Lovely shop and clothes but disappointing staff who stand around talking and put 20%off tickets on the wrong items in the store.
20 de julho de 2024
Avaliação não solicitada
Resposta da FatFace - TRAFFORD 2
Good morning,
Thank you for taking the time to leave your review.
Sadly you have not left any contact information alongside your review, so I am unable to contact you to enquire further about this.
If you would like to discuss this further, please email customerservices@fatface.com
Take care, LE
Easy to order
Easy to order, arrived as promised, and wrapped nicely inside package instead of being literally thrown in.
My husband picked it up at the Trafford Centre, no problems. Lovely staff.
28 de junho de 2024
Resposta da FatFace - TRAFFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Helen was absolutely amazing
Helen was absolutely amazing! I had a query and she went above and beyond to try to help me. Beautiful store too :)
26 de junho de 2024
Avaliação não solicitada
Resposta da FatFace - TRAFFORD 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Quick delivery to my chosen store
Quick delivery to my chosen store, items as expected and good quality.
5 de junho de 2024
Resposta da FatFace - TRAFFORD 2
Hello Claire,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Very happy with my purchase.…
Beautiful denim jacket in a gorgeous shade of pink, I love it! It’s great quality and very flattering, I have had lots of compliments when I’ve worn it. Ordering process super simple and collection at my local store was very easy.
30 de maio de 2024
Resposta da FatFace - TRAFFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We are glad to hear you love your jacket and look forward to welcoming you back soon.
Take care. -LA
Very well organised
Very well organised. Item was in store on time with the opportunity to try on my item to ensure that the fit was perfect.
13 de maio de 2024
Resposta da FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Holly was really friendly
Holly was really friendly. I really like fat face. Well made clothes.
Staff are friendly and great customer service. Just like it should be. I love having stuff that isn't the same as everyone else. The staff at the Trafford Centre always make me feel like they want me to come and I'm not a hassle like staff in other shops. I thought it would change when Fatface was bought over. It hasn't still great clothes and warm and welcoming staff.
24 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - TRAFFORD 2
Hi there,
Thank you for taking the time to leave such a lovely review.
We’re happy to hear you enjoyed your experience in one of our stores!
And of course, we look forward to welcoming you back soon. :) Take care, LC.
Angie the assistant was very helpful and…
The assistant was very helpful and friendly. The clothes are of a good quality.
16 de maio de 2024
Resposta da FatFace - TRAFFORD 2
Good morning,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Supporting staff
I yearly receive pjs for christmas from my mum. Sadly, this years pair ripped within 3 months. Holly at the Trafford Centre was great and supported me with a refund/gift card so that I can buy some more when they next come out. Thanks Holly.
17 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quality products
Quality products. Excellent service (Helen)
13 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - TRAFFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Thank you Helen . Great customer service
Very helpful, friendly member of staff , who made me feel great.
Went out of way to help me.
I liked one dress Helen was wearing. Helen was very helpful, and I purchased dress and a shirt.
I love coming to this store, and all the more with Helens customer experience.
Thank you Helen. I will be back again. Xx 👍
13 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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