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FatFace - TRAFFORD 2 Avaliações 209

O TrustScore é 4.5 de um total de 5

4,4

53 Peel Avenue, Trafford Centre, M17 8BN Manchester, Lancashire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We visit the FatFace Trafford store regularly for our mother/daughter evenings out. The staff are always so lovely, particularly Helen who always seems to be working when we pop in! She is always su... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Faye at FatFace Trafford gave us superb customer service. She was really chatty and knowledgeable about the clothes we tried on and encouraged us to check the care labels and how drying things on h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to replace a faulty bag that I purchased online. I sent an email and received a response very soon after, giving me several options I could try. I returned it to nearest Fat Face store at t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I young filipino shop assistant at The Trafford Centre went beyond the call of duty to make our shopping experience great in the store. Give her a promotion asap as you need more shop assistants like... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Acessórios de Moda
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contato

  • 53 Peel Avenue, Trafford Centre, M17 8BN, Manchester, Lancashire, Reino Unido

  • 01617 477711

4,4

Excelente

O TrustScore é 4.5 de um total de 5

209 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

On line order

Great products although still pricey for sale items

30 de outubro de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Avaliado com 5 de um total de 5 estrelas

Helpful and friendly staff. I was searching for a specific shoulder…

I was searching for a specific shoulder bag and Ì was so appreciative for the help I received from Faye and iris who searched your website and store room. Thank you to both ladies.

5 de novembro de 2023
Avaliação não solicitada
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Avaliado com 1 de um total de 5 estrelas

I haven’t received the item yet so not…

I haven’t received the item yet so not very pleased

30 de outubro de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Good Afternoon,
Thank you for your feedback. I am so sorry for the delay with your order. Your order arrived instore today and is ready for you to collect. Thank you so much for your understanding. All the best - KS

Avaliado com 5 de um total de 5 estrelas

Super service at Trafford

I was served in the Trafford Centre store today and the staff were so helpful. They offered advice in a lovely manner and then after I’d mentioned it was my birthday gave me 10% discount! What a super shopping experience! Thank you staff at FatFace Trafford- the receipt said the ladies name was Helen- thank you Helen!

2 de novembro de 2023
Avaliação não solicitada
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Avaliado com 5 de um total de 5 estrelas

Very friendly staff!

14 de outubro de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Avaliado com 4 de um total de 5 estrelas

Efficient ordering and collection…

Efficient ordering and collection service

17 de outubro de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Good Afternoon Peter,

Thank you for taking the time to leave us a review!

We really appreciate your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.

I hope you enjoy the rest of your day! - JW

Avaliado com 5 de um total de 5 estrelas
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB

Avaliado com 1 de um total de 5 estrelas

Awful bullying staff

Awful bullying staff - I went to return a skirt to the store and they refused, telling me that they thought it had been washed. This was not true. They attacked my character, degraded and humiliated me, and branded me a liar. They said the skirt smelled of fabric softener, which I don't use anyway. I had not worn or washed the skirt, it was brand new with tags on. They were patronising and nasty. They said I must have removed the tags, washed the skirt and reattached them. They even tried to show me how it could be done, but they were not even able to do it. I will never shop with fatface again. The skirt has since been refunded via the postal returns so obviously there was no issue with it. Just an issue with the shop staff. Absolutely appalling.

9 de outubro de 2023
Avaliação não solicitada
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Good morning,

Thank you for taking the time to leave your review.

I believe you have emailed in also, so please be assured that this will be responded to today, where we can investigate this further.

Thank you again, LE

Avaliado com 5 de um total de 5 estrelas

Easy to navigate web site

Easy to navigate web site. Order delivered in timely fashion to location of choice.

21 de setembro de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Avaliado com 5 de um total de 5 estrelas

Cashier was very friendly

17 de setembro de 2023
Avaliação não solicitada
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Thank you for your 5* review regarding your recent visit to our Trafford store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Avaliado com 5 de um total de 5 estrelas

Easy returns

I ordered a pair of dungarees which, unfortunately, were far too big. I returned them to FatFace at Trafford Center and I was refunded my money with a smile. Very friendly staff.

30 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello Malcolm
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 4 de um total de 5 estrelas

Mens wellies good product delivery to store very slow 🐌

Good product as always but took an age to deliver to store and had to chase.

Updated from 3 to 4 stars which on refection i think is fairer as the product is great and price was excellent also👍

25 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Good Afternoon Simon,

Thank you for taking the time to leave us a review.

I am sorry to hear your order took a little bit longer to arrive in to store than normal. I have passed your feedback on to the relevant department. I do apologise for any inconvenience the delay caused.

Have a great day! - JW

Avaliado com 5 de um total de 5 estrelas

Good quality girls dress

Good quality girls dress and price
Got it in the sale. Staff at the Trafford Centre are friendly and helpful.

23 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Avaliado com 5 de um total de 5 estrelas

Fatface you never fail

Well made I love the colour fits perfectly.

25 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS

Avaliado com 1 de um total de 5 estrelas

Not received the order yet

Please advise when order is in store. This item was ordered over a week ago !

25 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello Annette, thank you for taking the time to leave a review.

I'm really sorry to hear this, I understand you placed this order some time ago and you should have received it by now.

I can't see that you have contacted us regarding this issue yet - I'll be emailing you shortly with a solution.

All the best, LB

Avaliado com 3 de um total de 5 estrelas

Ordered on the 25th August and not…

Ordered on the 25th August and not received any updates up till the 2nd September.

25 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello Debra, thank you for taking the time to leave a review.

I'm really sorry to hear this - I've emailed you separately with a solution.

All the best, LB

Avaliado com 5 de um total de 5 estrelas

Trafford centre shop

The staff at the Trafford centre shop are wonderful and very helpful. In particular Beth helped with many different requests we had when we visited on 25th August. Helpful and happy staff make a shopping experience much more enjoyable

25 de agosto de 2023
Avaliação não solicitada
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Fabulous team

The team at Fat Face Trafford are absolutely wonderful. I shop online during sale periods, buying a range of items, double up on sizes etc. so typically make visits to return some items and for another shop in store. The staff are always friendly, professional and extremely helpful.

14 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Quality

Click & collect was very easy
Staff very helpful
Very pleased with my quality Izzy hoodie
Lilac

8 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care – SK

Avaliado com 4 de um total de 5 estrelas

Very helpful staff

Very helpful staff. Went to collect an order, very efficient and friendly service

7 de agosto de 2023
logotipo da FatFace - TRAFFORD 2

Resposta da FatFace - TRAFFORD 2

Thank you for your lovely review. We deeply appreciate your comments! - RS

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