As per usual I had a seamless service provided by FatFace. I ordered 2 dresses that were delivered to my closest Next; one of the dresses was fab (which I have kept) and the other, I unfortunately... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Ver mais
A empresa respondeu
Poppy in the Truro store served me yesterday. i only popped in to have a look and immediately fell in love with a pair of Alev wide leg jeans but i needed to try them on along with a top. I wasnt awa... Ver mais
A empresa respondeu
In the Truro store, served by Emily and Jo, such helpful, cheerful young ladies, thank you both. I haven’t shopped in Fatface for years and was pleasantly surprised both by the superb quality and real... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Reino Unido
- 01872 262567
4,8
Excelente
147 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bought online this time
Bought online this time, quick and easy. I usually go to the Truro branch where all of the staff are so helpful!
12 de agosto de 2024
Resposta da FatFace - TRURO
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat Face Truro
Visited Fat Face in Truro and had a lovely experience. Staff were friendly and helpful, but Katie was outstanding. She was helping me choose outfits by the changing rooms. I dislike shopping and probably would have come away with nothing if it hadn’t been for her.
3 de agosto de 2024
Avaliação não solicitada
Resposta da FatFace - TRURO
Hi Alexandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
we always find what we purchase is of…
we always find what we purchase is of high quality and reasonable price
6 de julho de 2024
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.-LA
The items I ordered were even better…
The items I ordered were even better than I expected after seeing them online. I returned the unsuitable sizes to my local store and found the staff very friendly and helpful, giving me useful information that would benefit me instore as I have limited mobility.
4 de julho de 2024
Resposta da FatFace - TRURO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Tracy at FatFace, Truro
Today I shopped at FatFace, Truro and a lovely lady called Tracy helped me with my purchase of two fabulous items. Tracy was positive, encouraging and supportive. She was NOT pushy or overbearing. Go and see her - she'll make your day with her positivity just like she did mine :)
FatFace! I hope Tracy gets to see this!
6 de julho de 2024
Avaliação não solicitada
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Hassle free shopping
It is easy to use their website, I picked up my purchase from the shop after an email saying it was there. No hassle if I hadn’t wanted it I could just return it to the shop. I did buy the blouse and quality and fit is great.
16 de junho de 2024
Resposta da FatFace - TRURO
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying the fit and quality of your new order. I hope you continue to enjoy our products as much as we do.
All the best, MM
I bought a pair of sandals
I bought a pair of sandals, but there were too small for me, so I ordered a bigger size on the Internet. But the same day I popped into the fat face shop saw the same pair. The staff were very helpful behind the counter and I cancelled my order and bought the ones from the shop instead.
6 de junho de 2024
Resposta da FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service advice and product
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock room to look, returned with 2 jackets - not my size! Advised to buy online with delivery to local store (to avoid postage costs). Notification of delivery within 4 days. Collection from Truro store efficient and friendly. Well done everyone, brilliant customer service 👏
16 de maio de 2024
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great quality clothingm
Great quality clothing!
Easy to buy online at a good price.
If you need to return an item it is made easy to do at no expense to the customer,
Nice to be able to shop with confidence.
My husband and I love Fatface, store and online,
Love the styles and the fabrics, What’s not to like!
10 de maio de 2024
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We so pleased to read your feedback regarding service and quality. We hope you love your order!
Take care. -GM
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased you have received great service instore. We look forward to welcoming you back!
Take care. -GM
Fat face is great quality and always so…
Fat face is great quality and always so stylish. Materials are fantastic and feel so good on.
30 de março de 2024
Resposta da FatFace - TRURO
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order. I hope you continue to love our products as much as we do.
All the best, MM
Great customer service in store .
Great customer service in store .
Very straight forward and great understanding -
Well down Truro .
22 de março de 2024
Resposta da FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item needed to be returned but great…
Item needed to be returned but great service from the sales assistant in the shop. Also sorted refund.
20 de março de 2024
Resposta da FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The support from the staff
The support from the staff. The layout of the store and the wonderful clothes.
12 de novembro de 2023
Resposta da FatFace - TRURO
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Flattering dtesses and good service.
Yesterday was the first time I have looked in Fatface! The shop was very colourful and very tidy.
The best thing was Emma and her friendly delightful manner who works in Truro, Cornwall. She was so lovely and helped me buy a dress for a wedding. Went home feeling very happy!!
21 de março de 2024
Avaliação não solicitada
Resposta da FatFace - TRURO
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Fat Face Truro - Great Friendly Service
There were 3 staff who I interacted with during my visit and all were smiley, friendly and helpful. Kelly served me and found me the trousers I wanted. Thank you for a great shopping experience.
1 de março de 2024
Avaliação não solicitada
Resposta da FatFace - TRURO
Hello, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! TS
A big thank you to Meg at Fat Face
A big thank you to Meg at Fat Face, Truro. I visited the shop on Thursday 22nd February and was in need of some advice and guidance. Meg could not have been nicer - I could sense that there was ‘no hurry’ and she gave me some good ideas too!
Excellent customer service - thank you.
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da FatFace - TRURO
Good Afternoon Jessica,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Truro Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Lovely service
Really lovely girl helped me pick out a dress for a wedding! She was so kind and patient as I tried on like 5 different dresses! You should definitely see if Meg is available to help, she was fab, such a great experience xx
13 de fevereiro de 2024
Avaliação não solicitada
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your dress, and look forward to welcoming you back soon!
Take care. -GM
Resposta da FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Resposta da FatFace - TRURO
Hi Karen,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.