Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Ver mais
A empresa respondeu
As per usual I had a seamless service provided by FatFace. I ordered 2 dresses that were delivered to my closest Next; one of the dresses was fab (which I have kept) and the other, I unfortunately... Ver mais
A empresa respondeu
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock ro... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Reino Unido
- 01872 262567
4,9
Excelente
156 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great place to find something nice
Staff are always friendly and helpful. Online is very easy to use. Some great styles
21 de abril de 2023
Resposta da FatFace - TRURO
Hi Neil
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived quickly and in good order . Service with a smile - thank you.
Arrived quickly and in good order . Service with a smile - thank you
17 de abril de 2023
Resposta da FatFace - TRURO
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great service and great goods 👍
2 de abril de 2023
Resposta da FatFace - TRURO
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Amazing service
I came in needing to find various outfits for an event, not knowing where to start! Katie & Gaynor were amazing help. They gave honest advice and kept brining me different styles to try to suit my shape. I left with what I needed and more.
Fab customer service. Thanks ladies!
12 de março de 2023
Avaliação não solicitada
Resposta da FatFace - TRURO
Good afternoon, Maria
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
Resposta da FatFace - TRURO
Good afternoon, Nick
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
Exceptional service
The service was wonderful and Jemma went out of her way to assist me. I can’t thank her enough.
18 de fevereiro de 2023
Avaliação não solicitada
Resposta da FatFace - TRURO
Hi there, we're very happy to hear you had wonderful experience in one of our stores. We'll pass on your feedback to our team.
Have a great day!
Take care, SK
Elsa in your Truro branch was excellent…
Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which resulted in me buying a new jumper. Nothing was too much trouble for her.
Outstanding service Elsa! Thank you
16 de dezembro de 2022
Avaliação não solicitada
Resposta da FatFace - TRURO
Thank you so much for your 5* review! Your comments are deeply appreciated and they will be shared with our amazing team in store! - RS
Helpful service
I was able to buy on line what was not available in the shop. My shop experience, in Truro, was excellent as assistant went out of her way to ensure I had as much information as possible to buy garment on line
19 de outubro de 2022
Resposta da FatFace - TRURO
Good afternoon, Carol
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Stay safe. JB
Great service given today
Great service given today, very friendly and helpful staff member (Mickyla) clean and tidy store.
25 de outubro de 2022
Avaliação não solicitada
Resposta da FatFace - TRURO
Hi Karen, Thank you for your 5* review. I will be sure to pass your feedback on to the staff in Truro. CD
Great place to shop
I went back to FATFACE and came across the same lady Karen. I went to get more, different color t-shirts. Really pleased with the ones I got. Thank you again for all your help and service and good quality clothes. Best of luck. 🙏
10 de outubro de 2022
Avaliação não solicitada
Resposta da FatFace - TRURO
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vicky was incredibly helpful
Vicky was incredibly helpful, she checked the website for me and with me, she offered advice without being the slightest bit pushy and I managed to get the jeans I wanted.
30 de setembro de 2022
Avaliação não solicitada
Resposta da FatFace - TRURO
Good Morning Janice
Thank you for your review and for sharing your recent experience with us. Please be assured that I will pass this onto the crew members involved for you.
EP
Nothing short of amazing service from…
Nothing short of amazing service from the purchase through to delivery . Very impressed
1 de setembro de 2022
Resposta da FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Staff in fatface Truro are fantastic…
Staff in fatface Truro are fantastic nothing to much trouble for them. They will pop into the back for you, check other branches for stock for you.
18 de agosto de 2022
Resposta da FatFace - TRURO
Good afternoon, John
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
Very helpful
The young lady that served me was very helpful, polite and knowledgeable. Good customer service.
28 de agosto de 2022
Resposta da FatFace - TRURO
Good Morning Karen
Thank you for taking the time to leave us your review. I am so pleased to hear of your recent experience in our Truro store.
Please be assured that I have passed this onto the crew members involved for you.
EP
I purchased two sizes in a jumpsuit
I purchased two sizes in a jumpsuit, so had to return one for a refund. The young lady on the till was very pleasant.
22 de agosto de 2022
Resposta da FatFace - TRURO
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Had an absolutely awesome shopping…
Had an absolutely awesome shopping experience today. Mickyla especially was incredibly helpful in recommending sizing and different styles to try.
Highly recommend shopping in this store.
16 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - TRURO
Hi Zoe,
Thank you for taking the time to leave your 5* review.
I am pleased to hear that you are happy with the service you received in our Truro store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Thank you Saskia
Fat afce...LOVE IT. fantastic choice of great mens clothing. And now they do Tee Shirts..EXTRA LENGTH, there is no stopping me. I went for a cracking dusky pink tee, not in store, but Saskia the amazing lovely girl behind the counter, introduced me to a whole new Fat Face world and experience, we can do that in extra long..WOW, as a 6ft 4" lanky bloke this was great news. Ordered discount applied paid for and it landed here today, 2 days after ordering..result. Thank you Saskia for being so lovely and so helpful...Top class service
4 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - TRURO
Good Afternoon Bob
Thank you for your review.
I am so pleased to hear that you are happy with your new items.
Have a lovely Afternoon.
EP
Thanks to Gaynor and Jemma
Thanks to Gaynor and Jemma, you saved the day !!!!! 100% brilliant helpful kind caring staff x
3 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - TRURO
Good Morning Victoria
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Truro store. Please be assured that I will pass this onto the crew members involved.
Have a great Day!
EP
I love my new flip-flops
I love my new flip-flops. They are pretty and elegant and also look well-made. I am very happy.
27 de junho de 2022
Resposta da FatFace - TRURO
Hi Dinah,
Thank you for leaving us this 5 star review, it's great reading such positive comments about the quality of your new purchase from us. Have an amazing day! - ES
Fat Face is my favourite clothes shop
Fat Face is my favourite clothes shop. I just love yheir priducts and they last forever.
The jumpsuit I ordered arrived promptly, and is made from really quality fabric, a perfect fit, as all their clothes are. Always allowing for leg length to differ, so that people like mtself who are only 5 foot tall can always get the right size.
Over all, brilliant.
16 de junho de 2022
Resposta da FatFace - TRURO
Good afternoon, Margaret
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received, especially at Truro.
We look forward to you shopping with us again soon.
Take care, JB
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.