First and foremost communication. An online system that works and staff in shops that are genuinely lovely. Having just left a market competitor who's staff were completely ignorant to the presence... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Bought pyjama top online ease of use online! And click and collect very efficient !
A empresa respondeu
Super easy website to use , love the fact that there are lots of pictures often on 2 different shapes of model and suggestions for how to style the items too items are dispatched really quickly and c... Ver mais
A empresa respondeu
Really friendly staff! I came in to exchange a dress that was brought as a present, I had my little one with me in the buggy which is never easy when you’re trying to try on clothes! But a helpful mem... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
28 High Street, SO23 9BL, Winchester, Hampshire, Reino Unido
- 01962 870906
4,7
Excelente
101 avaliações
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My favourite shop in Winchester
The staff are so welcoming and helpful which makes it a joy to visit, even if you don`t actually make a purchase.
27 de julho de 2023
Resposta da FatFace - WINCHESTER
Thank you for your 5* review regarding your recent visit to our Winchester store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Upsetting returns experience
I had an extremely unpleasant experience when returning an online item to my local store recently. The person handling the return seemed frustrated that he had to carry out the transaction.
Although I’d purchased the item on PayPal he insisted that my money had to be refunded to a linked credit/debit card. I was surprised as I always use PayPal and this had never happened to me before. Indeed one of the main advantages of using PayPal is for the immediacy it offers. When I said that I was told it was Company policy because some people use PayPal’s three month credit arrangement. When I explained that I didn’t I was totally ignored and the member of staff just ploughed steadfastly on with the transaction. I left the store feeling bullied, frustrated and a complete nuisance.
If FatFace accept PayPal for online orders then surely they should refund to PayPal?
28 de maio de 2023
Resposta da FatFace - WINCHESTER
Hello, thanks for taking the time to leave a review.
I am so sorry to hear that you had an unfortunate experience in one of our stores.
As stated on our Returns page on the website and on your order invoice, any orders placed using Klarna or PayPal will need to be returned to us via the post. I do apologise for any inconvenience this may cause.
Regarding your experience in store, I will of course ensure your feedback is passed on. I can see that you have since been in contact with my colleague via email and he will investigate this matter further.
All the best, LB
Was an easy purchase
Was an easy purchase. Kept up to date with where my purchase was and the experience when collecting form shop the person was polite and happy to help
29 de abril de 2023
Resposta da FatFace - WINCHESTER
Hi Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another great experience
Another great experience! Never have any problems with FatFace both in person and online orders! Staff were lovely and the lady who helped me while I collected an online order was so helpful and sweet.
23 de abril de 2023
Resposta da FatFace - WINCHESTER
Hi Sophie,
Thank you for this review!
It's amazing to hear that you have positive experiences both in store and online, as we strive to give all customer's a great service. I hope you enjoy your new purchase.
Have a lovely day!
JH
Very easy process to order the product…
Very easy process to order the product online and collect from my local store.
22 de abril de 2023
Resposta da FatFace - WINCHESTER
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Alway lovely kind helpful staff
Alway lovely kind helpful staff, fantastic quality clothing. We particularly like the sustainability and eco-friendly side of the company.
3 de dezembro de 2022
Resposta da FatFace - WINCHESTER
Hi Andy, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really good service and no quibbles…
Really good service and no quibbles when we returned the (lovely!) boots due to being too small
9 de janeiro de 2023
Resposta da FatFace - WINCHESTER
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Clean well ordered environment
Clean well ordered environment, spacious changing facilities, and friendly staff. The 50% sale was an added bonus.
13 de janeiro de 2023
Avaliação não solicitada
Resposta da FatFace - WINCHESTER
Hi there. thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jane was amazing to me today in helping…
Jane was amazing to me today in helping me find some new jeans.
It may seen a simple thing to buy, but
she went over and above with her kindness and help towards me and nothing was too much trouble. I might add that she also ensured that there was other staff available to serve customers before going to the stockroom, which showed her professionalism and concern.
I haven’t been shopping for a very long time and after visiting four other shops I was beginning to loose heart and feeling down.
Jane was funny, thoughtful and honest and shared her expertise with me.
So I am a very happy customer with new jeans and a lovely blouse and will definitely be back to Fat Face in Winchester.
I went to M&S and bought her some flowers to say thank you.
Jane is a credit to your shop. 😊
6 de janeiro de 2023
Avaliação não solicitada
Resposta da FatFace - WINCHESTER
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Juliet and the other staff at the Winchester store were…
Juliet and the staff at the Winchester store were so helpful, kind and friendly. They showed real Christmas spirit and I will definitely be shopping there again.
16 de dezembro de 2022
Avaliação não solicitada
Resposta da FatFace - WINCHESTER
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
I had to return an item to the shop and…
I had to return an item to the shop and there were some complications. The staff in the shop on both occasions were so helpful and friendly and everything was resolved.
6 de dezembro de 2022
Resposta da FatFace - WINCHESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
I only wear Fat Face jeans now
I only wear Fat Face jeans now, as they just seem to fit me better than most others. I often buy online, m despite there being a store in town, as you can't always get the size you want in the store...but the staff there are always super-helpful when I need to return something, which I did this time around. I'll hold back that fifth point as they had a sale last week but didn't put their jeans in the sale...
7 de setembro de 2022
Resposta da FatFace - WINCHESTER
Hi Simon, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The product was comfortable and looked…
The product was comfortable and looked good but disappointing that the shop did not have enough stock so I was unable to try the size and had to order online and pay for delivery.
16 de agosto de 2022
Resposta da FatFace - WINCHESTER
Hello Rebekah
Thank you for taking the time to leave us a review.
Please be assured we try and cater for all our customers, but unfortunately in some stores stock capacity does not allow this. You can also place your order for alternative sizing in store.
I hope you are happy with the online purchase received.
Take care, TG
Good experience both locations.
Both location Romsey and Winchester very polite and helpful staff. Always willing to thoroughly check stock for other sizes both in store and on line.
11 de julho de 2022
Resposta da FatFace - WINCHESTER
Good afternoon, Sam
Thank you for leaving us this review about your instore shopping experience at Winchester. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Resposta da FatFace - WINCHESTER
Good morning, Thank you for your 5* review. Have a lovely day! - ES
Very helpful staff
Very helpful staff, as always, in the Winchester branch - went above and beyond!
19 de junho de 2022
Resposta da FatFace - WINCHESTER
Hi Sarah, thank you for your 5* review on the Winchester Store. This is wonderful to hear! Take care, LE
Lovely linen dress and the shop was…
Lovely linen dress and the shop was nicely laid out and the staff friendly.
11 de maio de 2022
Resposta da FatFace - WINCHESTER
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new Trainers.
Have a lovely Evening.
Take care, EP
A great FatFace sale
I found three great items in your sale which were perfect for my holiday. Such lovely styles and colours. I also found a super denim skirt in your sale on line so I’m all set for the sun. Really helpful and pleasant staff too.
Many thanks
Sue
6 de maio de 2022
Resposta da FatFace - WINCHESTER
Hi Susan,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Winchester store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB
Excellent service as always
17 de março de 2022
Resposta da FatFace - WINCHESTER
Hi Gabrielle
We really appreciate you taking the time out to rate and review us and so highly as well. I hope you enjoy your weekend. MJ
Resposta da FatFace - WINCHESTER
Hi David
Praise indeed! Thank you. Great that you've shopped with us again. Have a good weekend. MJ
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