Federal Management Avaliações 

185
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

£60 to right 2 letters . Federal desk managment couldnt recover from a broken finger nail. Waste of time and added £60 to my eisting losses just to say they couldnt help as under £1000. Ie not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time we've had to use a debt collection agency and federal came highly recommended. Successfully recovered monies from a company in London who were blatantly ignoring our emails and calls. De... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good team, if you work with them then they work with you. They brought a bad debt under control, established a payment plan with the debtor covering the original debt plus our legal costs plus intere... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Last year, we were having problems with unpaid survey fees. FM were recommended to me by my Solicitor to chase smaller amounts that weren't worth chasing through the courts. We've been delighted with... Ver mais

Detalhes da empresa

  1. Agência de Cobrança
  2. Cobrança de débitos
  3. Serviços de advocacia

Escrito pela empresa

Federal Management are a Professional and Multi Award Winning FCA regulated Debt Collection Agency specialising in Business Debt Collection and Private Debt Recovery across the UK & Overseas since 2004. They are the ONLY Debt Collection Agency in the UK accredited by the Financial Services College and their ISO:9001 accredited services see them recover millions of pounds every year on a 'No Collection - No Commission' basis For further information on how they can help your you or your Business, contact Federal Management's friendly Expert Team


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

185 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(185)

13 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Deliver as promised

Hired their expertise to help us out with an outstanding invoice. Their communication was very professional. In addition, they send us updates weekly on the progress and eventually managed to recover the outstanding dues from a company. Their fees are very reasonable. Overall very happy. Will hire again if the need arises.

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much for the review, its much appreciated. If you ever need any further assistance, please do not hesitate to contact us.

Kindest Regards
Client services team

Avaliado com 5 de um total de 5 estrelas

The communication and upfront…HAS BEEN OUTLINED

The communication and upfront conversations could not be an easier to understand. Tony Evans gets a special mention for how professional the whole engagement was from start to finish. For a small price do not waste your time chasing someone for money, the emotional wreck is removed handing your problem over to the Federal Management Team. My view on debt collection has been changed through the success outcome. Thanks guys

17 de novembro de 2022
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much for your kind words Mr O'Driscoll, they are greatly appreciated.

If you do get any further issues, please do not hesitate to contact Tony or any of the team here for immediate assistance.

Kind regards
Client Services team

Avaliado com 5 de um total de 5 estrelas

Federal Management have been successful…

Federal Management have been successful in retrieving overdue invoices for us in many occasions recently. Jane in the legal team has been exceptional with some of our more difficult cases. Would recommend

28 de abril de 2022
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much for your kind words Sarah, we very much appreciate you taking the time to leave us a review.

We will continue to endeavour to provide the best possible b2b debt collection services to yourselves for future requirements.

Kind Regards
Client Services team

Avaliado com 1 de um total de 5 estrelas

Didn’t do the job. Weak communication.

Paid these guys £850 and they couldn’t recover a penny.
So disappointed. Before paid them they were very communicative and convincing.
After that, nothing. 0 .
By the way, I managed to recover the debt through the authorities.
So it looks like they are chasing profits only!

1 de fevereiro de 2022
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Resposta da Federal Management

Dear Reviewer,
We have no record of anybody of your name & your review is not consistent with the services that we provide. Please provide your reference number to trustpilot so we can investigate this further.

We also note that this same 'review' has been left on another review platform but by a different named person which is causing confusion.

Thank you for your co-operation and we look forward to resolving this.

Regards
Client Services Team

Avaliado com 5 de um total de 5 estrelas

Courteous

Courteous, smooth - and they got me paid, great work!

20 de outubro de 2022
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much Mr Kurlantzick for taking the time to leave us a review. if you get any more UK Business customers not paying, please do not hesitate to contact us for assistance.
Kind regards,
Chris - Client Services team

Avaliado com 5 de um total de 5 estrelas

Excellent, Professional company

Federal Management came recommended to us for professional debt collection last year and they haven’t disappointed. We have passed over a sturdy amount of accounts for recovery and seen most of them recovered in a business like manner. We are in regular communication and they are transparent in dealings with all our clients.

We undoubtedly would recommend this company for professional debt collection services based upon our positive experiences over the past 12 months. Way and above better than the previous two collection agencies we had tried prior to Federal.

12 de setembro de 2022
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you so very much for the kind review Sarah. We look forward to continuing our positive collaboration with Opal and continuing to recover as much as possible.
Kind regards
Chris - Client services Team

Avaliado com 5 de um total de 5 estrelas

Brilliant experience with Federal…

Brilliant experience with Federal Management from start to finish.
Very friendly and helpful. Talked me through every step of the way and kept me updated as to what was happening and what the next steps would be.
With Federal Managements help I got the money I was owed from my debtor.
Would definitely recommend and would definitely use again if needed.

26 de agosto de 2022
Avaliação não solicitada
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Resposta da Federal Management

Thanks very much Natalie for taking the time to leave us a review, it is greatly appreciated. If you require any further assistance then please do not hesitate to contact us.
Kind regards
Chris - Client Services team

Avaliado com 5 de um total de 5 estrelas

Had trouble getting paid customer was…

Had trouble getting paid customer was refusing to pay for 5 months i give these guys a call and it got sorted in a matter of days. I got paid for the work I did. Amazing expensive highly recommend.

8 de agosto de 2022
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thanks very much Paul for the kind review. Once the situation was clearly explained to Mr D then he agreed it was in the interests of all parties to pay the invoices his company owed. If you get any further issues, please do not hesitate to contact us.
Kind regards - Client services team

Avaliado com 5 de um total de 5 estrelas

We contacted the team as we had a very…

We contacted the team as we had a very difficult Tennant owing a big debt, I was very fortunate that Tony Meadows was handling my case.
He was meticulous at every step, very pleasant, helpful, very professional and always reassuring.
Tony always backed up any information with some evidence which reassured us that he was up to date and knowledgeable about the current legislation.
Tony was true to his word and has been a pillar through out the process and we don’t think we could have achieved the outcome without his help.
I think finding ourselves in this situation and engaging with Federal Management has been the best step we have taken I would recommend them to anyone who finds themselves in a similar situation

25 de maio de 2022
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much for your kind review Shugufta. If you require any further assistance, please do not hesitate to contact Tony or any of the team here.
Kind regards
Chris - Client Services team

Avaliado com 5 de um total de 5 estrelas

Highly recommended and will use again in the future

After a few difficult months with no progress during covid periods (understandable isolation issues, changes of staff etc), Jane Peters from the Legal department picked up our case and from this point on the service was professional, efficient and beyond reproach. We have used Federal Management on several occasions over the years with success on each occasion. With a particularly difficult debtor to deal with, Jane approached this with such patience, professionalism and determination and really went over and above to make sure we were happy with the resolution. I wouldn't hesitate to recommend Federal Management, and Jane Peters from Legal should be commended for her efforts and results.

17 de maio de 2022
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very for your kind review Emma. Your lovely comments have been passed onto Jane and we are grateful for your co-operation. If you require any further assistance, please do not hesitate to contact us.
Kind regards
Chris - Client Services Team

Avaliado com 5 de um total de 5 estrelas

Super professional debt collection…

Super professional debt collection agency. Happy to recommend to any business. Tenacious and relentless in recovering overdue accounts for our company.

19 de março de 2022
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much for taking the time to leave us a review Sarah, we greatly appreciate it and will continue to do our best for yourselves going forward.
Kind Regards
Client Services team

Avaliado com 1 de um total de 5 estrelas

True and Honest Review

I contacted this firm Mid May to recover debts I got tired of chasing my debtor for. The person I spoke to told me that it's a 5 week process and if the debtor does not pay they will go to his house and get the money themselves. I was happy about this because it would have been just in time when we needed our money for our house deposit back. However, since I instructed them, I was told by one of the administrator that I should have gotten a tracking number when the letter was sent out. I kept sending emails and calling asking of the debtor got the letter the following day. No one confirmed he actually received it all I had been told that it was issued. They were to provide us with weekly updates and I didn't get my first update until like the 3rd week with just a basic 2 page which does not show a summary of information. Emails were responded to in what I believe whenever they wanted to, and whenever I spoke to anyone about my case, one person would say it's a particular person dealing with it and when I do get in contact with that person, he would say it's not him, when the debtor himself has been in contact with him, so I was basically being lied to. When I asked for updates because I realised the 5 weeks was drawing closer, all I would get is basic emails sometimes only 2 lines and when the debtor don't pay they keep saying they are carrying out the processes and when I email my frustrations, they completely ignore my emails. It was becoming to frustrating that I didn't see the point having to be chasing them all the time for updates when not once I ever got a proper summary of what's taking place only to be told when asked that they can't tell me of every step they gonna take. Isn't that what is called an update? Now they talking about charging me for the full recovery percentage of 7% When they have not even gotten a £1 from my debtor. I would not recommend this company. And when I expressed that I felt like my case wasn't taken as priority, the response was that they have thousands of cases dealing with. This has been more stressful than chasing the debtor myself. I would not recommend this company to anyone. It's not worth it. The debtor didn't even take them serious because I'm sure he realised he could tell them anything and they would fall for it. The most annoying thing was waiting days for email response. And the drama of this one saying it's not him, and another saying it's him, and so they kept going. Too much people were involved and up to this day, they never confirmed who was the person designated to my case. Stay far away from them if you already have stress of your own because these reviews, based on my experience are FAKE!! I Like I said, based on the positive reviews, they are all FAKE but mine is 100% true. The last email I received on June 30th stated there was no further update, so how was I to know the debtor confirmed full payment for the 28th when no one mentioned anything to me? The 28th of what? Because I didn't terminate until July 2nd. Where is that email sent to me or phone call recording of this confirmed payment? Let it be escalated because I would like to see that email or hear that recorded call. The debtor is still being chased at the moment since up to this day I haven't gotten a £1 off him. You need to stop telling lies. It is within my rights to report you. That's why those services exist for customers like me who get taken advantaged of. You guys are publicly trying to me make me out to a liar and that is unprofessional! All I've said is the truth.

8 de julho de 2021
logotipo da Federal Management

Resposta da Federal Management

Dear Reviewer,

Thank you for providing the information to trustpilot, now we can confirm that indeed you chose to instruct us on a recent matter.

In the interests of fairness and transparency, the purported claims you have laid out would appear to be at odds with the facts.

This matter is now being fully investigated and we are compiling logs of every phone call & every email relating to our interactions with you pertaining to the said facts and we will contact you directly in the forthcoming 7 days to resolve this.

Thank you for your co-operation.

Kind Regards
Chris - Client Services Team

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, professional and friendly service and they recovered a large debt (in full) faster than I expected.

Highly recommended.

10 de junho de 2021
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much Mr Lowton, your kind review is greatly appreciated. If you ever need any further assistance, please do not hesitate to contact us.
Kind regards
Client Services team

Avaliado com 5 de um total de 5 estrelas

We have been using Federal Managements…

We have been using Federal Managements service for a number of years as an extension to our in-house procedures. During this time we have found them to provide a highly successful and cost effective service. 100% recommended.

18 de fevereiro de 2021
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you so much Mr Turner for your kind review, we will continue to do our very best for yourselves.
Kind Regards
Jane @ Client Services Team

Avaliado com 5 de um total de 5 estrelas

Fabulous service

Fabulous service. They managed to convince a stubborn customer to pay in less than a month!

9 de fevereiro de 2021
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much for the kind review Mr Garosi. If you have any further issues with customers in the UK, please do not hesitate to contact us.
Kind Regards
Client Services team

Avaliado com 5 de um total de 5 estrelas

Phenomenal Service!

Phenomenal Service! Kept in touch regularly and recovered the full debt in 2 weeks! Highly recommend.

30 de outubro de 2020
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you very much Laura for taking the time to leave us a review, it is greatly appreciated. Should you have any further issues then please do not hesitate to contact us.
Kind regards
Client Services team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Collected our debts within a week.

27 de outubro de 2020
logotipo da Federal Management

Resposta da Federal Management

Thank you very much for your kind review David. If you require any further assistance, please do not hesitate to contact us.
Kind Regards
Client Services

Avaliado com 1 de um total de 5 estrelas

Wrong Again

If you had taken the trouble to properly read the documentation I provided you would know that the premium - not interest - is entirely legitimate. In fact the Agreement was drawn up by the Debtor's solicitor, so it was not only lawful, but also legal - whatever the difference is in your world.

16 de setembro de 2020
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Dear Mr Iles,

These reports should not have been sent and were an automated system error, we apologise for this minor administrational anomaly.

Again, we think it prudent to point out that you didn't sack us Mr Iles; we refused to comply with your unlawful and quite frankly, illegal requests. This was stated in the response to your previous unwarranted review on here. Hope this makes the position a little more clear for you.

Thank you for bringing this to our attention however and have a great day.

Kind Regards
Client Services Team

Avaliado com 5 de um total de 5 estrelas

I struggled for months

I struggled for months trying to get a company to pay what they owed. Tony and Vicky helped gather all required documents and are a credit to Federal Management. After a short time the money was recovered in full , and i was updated throughout . Great professional service!

15 de setembro de 2020
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Dear Mr Wilson,
Thank you very much taking the time to leave us a review, it is greatly appreciated. Your comments where well received by Tony & Vic in our New Business team - If you experience any further issues with non paying Business customers, please do not hesitate to contact us..
Kind Regards
Client Services team

Avaliado com 1 de um total de 5 estrelas

Paid £1000 for help to collect a debt…

Paid £1000 for help to collect a debt from overseas. the 'update' has been the same for the past 5 months and when questioned they have not been able to give details and are now not returning calls or answering emails

11 de setembro de 2020
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Dear Lisa,
Firstly, let us point out that we successfully recovered over £7428 for you prior to this difficult case. Secondly, the unforeseen pandemic severely hampered ours and our agents efforts to collect the debt owing in the UAE, this is understandable.
Thirdly, we offered you a solution by way of subsidised legal action via the UAE's judicial system but you refused it.
Fourthly, you received over 42 Case status reports in the 5 months we had been acting on this matter. Despite your claims, you were kept well abreast of progress not to mention the numerous lengthy case discussions you had with our Legal Team.
To state that we never returned calls or emails is a complete fabrication of the truth. We understand how very frustrating it is to be owed money, we deal with it every day but we cannot accept fabrications of the truth in order to besmirch our reputation with false accusations. This is not acceptable and appropriate action will now be taken accordingly. As requested your account has been terminated herein.
As stated, we totally understand your frustration however this is not the correct way to vent at those that have tried to help you. We collect millions of behalf of UK Businesses every year and will continue to do so.
Kind Regards
Client Services Team

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