Federal Management Avaliações 

185
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

£60 to right 2 letters . Federal desk managment couldnt recover from a broken finger nail. Waste of time and added £60 to my eisting losses just to say they couldnt help as under £1000. Ie not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time we've had to use a debt collection agency and federal came highly recommended. Successfully recovered monies from a company in London who were blatantly ignoring our emails and calls. De... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good team, if you work with them then they work with you. They brought a bad debt under control, established a payment plan with the debtor covering the original debt plus our legal costs plus intere... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Last year, we were having problems with unpaid survey fees. FM were recommended to me by my Solicitor to chase smaller amounts that weren't worth chasing through the courts. We've been delighted with... Ver mais

Detalhes da empresa

  1. Agência de Cobrança
  2. Cobrança de débitos
  3. Serviços de advocacia

Escrito pela empresa

Federal Management are a Professional and Multi Award Winning FCA regulated Debt Collection Agency specialising in Business Debt Collection and Private Debt Recovery across the UK & Overseas since 2004. They are the ONLY Debt Collection Agency in the UK accredited by the Financial Services College and their ISO:9001 accredited services see them recover millions of pounds every year on a 'No Collection - No Commission' basis For further information on how they can help your you or your Business, contact Federal Management's friendly Expert Team


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

185 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(185)

13 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great success..

Acted for us on a few non payment issues usually with success. Thanks!

22 de novembro de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

Leave happy to do so..

Had a request to leave review and happy to do so. We've used federal management for 5+ years now for debt collection. A great resource for our credit control team.

18 de novembro de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

2 year old invoice recovered quickly so…

2 year old invoice recovered quickly so very pleased with service received.

16 de novembro de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 1 de um total de 5 estrelas

Not recommended

I've given them 3 cases. They succeed only once. the monies recovered barely covered all their fees.
They just charge you upfront giving no guarantees. Only giving their success rate. In my case it was 33%.
The average email response time is over two weeks.
Would not recommend

14 de novembro de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Dear Konstantin,

We are sorry that you felt you needed to leave a 'bad review' especially in light of the hard work, time, effort and costs incurred on our part.Your review is entirely misleading and factually incorrect on all levels.

You instructed us to recover 3 debts over 5 months ago, paying us a small instruction fee in return for a fully comprehensive Debt Collection service with no hidden costs and that includes visits to premises, investigation and mediation.

We recovered nearly 5 times the instruction fee paid yet you stated we 'barely covered' the small instruction fee so your statement is factually incorrect.

You instructed us on 3 debts, the first of which our Collection Officers recovered a four figure sum for you very quickly which far outweighed the small instruction fee paid with only a small commission payable thereafter.

The second Debt was heavily disputed as you are aware. Our Legal Team entered into a lengthy dialogue and attempted to negotiate a resolution however, the dispute appeared valid and you advised that you didn't wish to proceed with Legal action The file closed with no cost to yourself in respect of the costs we had incurred over a 4 month period.

The third instruction was against a company that was already in financial dire straits and despite our best efforts over a 4 month period, went into Liquidation with ourselves absorbing all the costs of attempted recovery with no costs to yourself.

Finally, you state that on average, it took over 2 weeks for us to respond to emails. Again this is factually incorrect - The longest it took for you to receive a response was 5 days and that was when one of our Legal Team was providing information on the prospect of a successful outcome for legal action against your heavily disputed debt. The delay in the response was because your email had gone into a spam file. The Pre-Action report you received was as a result of legal consideration and investigation - This analysis was provided free of charge and would (on average) have been £300+ per hour if provided by a Commercial Solicitor.

We take any form of legitimate criticism constructively however your review is factually misleading and quite frankly, unacceptable given the amount of assistance and actions undertaken.

We completely understand the frustration of 'unpaid debts' however we cannot accept factually incorrect statements such as you have made.

If you wish to discuss the matter further then please email your Account Manager or alternatively call us with your Reference number. We recover millions of pounds every year for our clients and will continue to do so. It is regrettable that you have chosen this medium to vent any frustration however, we wish you well in your future endeavours.

Avaliado com 5 de um total de 5 estrelas

Would recommend.

Turned to federal after many broken promises from an irish customer of cheques being sent etc They managed to pin them down and recover our invoice in full within 5 weeks. would recommend.

9 de novembro de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

First rate service

I’ll simply say that I Wish we’d found this professional company years ago as it’s solved the problem of chasing unpaid invoices. Full 360 degree service with small cost to ourselves.

18 de outubro de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

Excellent from start to finish.

Excellent from start to finish. Happy with monies collected as we thought we'd be writing those invoices off. Highly recommended business debt collection services.

14 de outubro de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

Professional and very efficient

Professional and very efficient. Recovered a debt from a foreign client that was ignoring me so thank you very much. Will be in contact if I have any further issues.

13 de outubro de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

Highly recommend for professional and…

Highly recommend for professional and cost effective business debt collection. Made my life a lot easier knowing that we now have a reliable and efficient solution for unpaid invoices. They go that extra mile to make sure the debt is collected and at no additional cost to ourselves. Great communication also and keep us well informed of progression made.

8 de agosto de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

It was the first time I'd used Federal…

It was the first time I'd used Federal management and they managed to recover 100% of what they told me they would. Brilliant service. I know that another company owed money by the same people went to small claims court, spent a small fortune on lawyers, won the case and still ended up with no money. I would definitely use Federal again.

26 de julho de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

Just had monies into our account for a…

Just had monies into our account for a invoice we never thought would get resolved. 10 out of 10

26 de maio de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

We used Federal Management to recover…

We used Federal Management to recover an old debt from a customer who was causing us a lot of problems. We received payment in full within two weeks of us contacting Federal Management with a minimal cost.

Alec and the rest of the team were extremely useful and informative and helped with any queries we had very quickly - i would recommend this service to anyone.

11 de maio de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

Fantastic results and service so far

Fantastic results and service so far. Tried other debt recovery agencies in the past with minimal success so would highly recommend federal as based upon previous experience, they have been the difference between us recovering monies and not recovering anything at all as has been the case in the past with others. Already recommended to our sister company so please keep up the good work.

31 de março de 2018
Avaliação não solicitada
logotipo da Federal Management

Resposta da Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Avaliado com 5 de um total de 5 estrelas

These guys are great!

These guys are great. We had a very old debt and Federal Management stuck at the job and got us as much for us as was available. They are very helpful on the phone and overall are a thoroughly professional company.

27 de fevereiro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We have just started to use Federal…

We have just started to use Federal Management and have been working with Alec. We are very impressed with the service provided and wouldn't hesitate to recommend the services of Federal Management. We have collected a significant proportion of debt and have also reached a settlement agreement which we are very happy with.

21 de fevereiro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We have used Federal Management for a …

We have used Federal Management for a number of years, and they have collected a good percentage of our debts, which would otherwise have been written off. They collected the monies on our behalf, and after deducting a small percentage as commission, paid the balance into our account in a timely manner. We would not hesitate to recommend them, and have been more than happy with the service received.

17 de outubro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time we've had to use a debt …

First time we've had to use a debt collection agency and federal came highly recommended. Successfully recovered monies from a company in London who were blatantly ignoring our emails and calls.

Dealt with Alec initially who understood our problem and promised a swift conclusion which is what we got. Would definately use again if needed and will recommend to others.

11 de outubro de 2017
Avaliação não solicitada

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