Feefo Avaliações 

912
O TrustScore é 1.5 de um total de 5

1,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

was contacted by feefo on behalf of Halfords to review a recent purchase. I gave the product 4 bars out of 5 in the three categories and this registered as GOOD when I did so. However when I saw... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you use this irritating relentless service, I give your company a bad review. Easy as that. Ridiculous way to harvest data.

Avaliado com 1 de um total de 5 estrelas

A truly shocking experience. I left a one star review having purchased a car for just over £15k from a company called Fleet Sales Leicester Ltd. There was a mileage discrepancy with the vehicle becaus... Ver mais

Avaliado com 1 de um total de 5 estrelas

We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Site de avaliações
  2. Empresa de Comunicação Social

Escrito pela empresa

Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

912 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 34% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,3

Todas as avaliações

(912)

160 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Feefo removed my negative review

Feefo removed my negative review on cottages.com stating that it wasn't an accurate assessment of the event. I have photographic evidence of the state of the house and my review was 100% factual. I won't trust any site that uses Feefo in the future!

17 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My negative review of enjoy travel was…

Hilarious, just look at when they respond to my review. Bunch of cowboys. One of their reps was shouting very bravely down the phone at the time. The delay in responding as well as the "not or problem" tone, tells you all you need to know about these gangsters

My negative review of enjoy travel was responded to, by enjoytravel, trying to claim Trustpilot reviews were unreliable. Feefo emailed me after the car rental for feedback, so I left similar negative feedback through THEIR link & guess what! Feefo refused to post my feedback on the basis it was in the wrong section (even though I posted it through the link they sent me!!!) The reply I got from feefo was signed off on by guess who? Enjoytravel

11 de julho de 2025
Avaliação não solicitada
logotipo da Feefo

Resposta da Feefo

Hi Derek,

Thank you for bringing this to our attention. We understand your frustration regarding your feedback for Enjoy Travel and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines. For example, if a "Product" review is used to describe a "Service" experience (or vice versa), our system may flag it as being in the "wrong place" to ensure other shoppers get the specific information they are looking for. While Enjoy Travel may respond to your feedback, they do not have the ability to moderate or sign off on Feefo’s internal moderation decisions.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how they work, please visit here:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments needed to get your review live. If you believe there has been a technical error with your rating or the link provided, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Avaliado com 4 de um total de 5 estrelas

Caravan with hot tub (not lodge)

Primley meadow park was part of Whitehall county park caravan site. The facilities were good. We were lucky with great hot weather so the outdoor pool was a lovely addition (just shame it closed at 6 ) the caravan which was classed as a lodge when booking was for 6 with 3 smallish bedrooms 2 are singles but not equipped for 6 as only 4 chairs indoor around table and outdoor table was only for 4 too. Big fridge and freezer god send in the hot weather.
Hot tub would have never fitted 6 people. 2 separate toilets and 1 shower. The site was immaculate clean. Wished we had more time to explore. Good location but lanes are treacherous to walk through so used car. We would return but would need a bigger caravan if more of us.

7 de julho de 2025
Avaliação não solicitada
logotipo da Feefo

Resposta da Feefo

Hi Sherree,

Thanks for your feedback. It appears this review relates to your experience with Whitehall country park caravan site rather than Feefo itself.

As this is posted on Feefo’s Trustpilot profile, it is misleading to customers as we do not handle orders or deliveries. We kindly ask that you remove this review. Please note that we will also be flagging this with Trustpilot’s moderation team for removal to ensure our profile remains accurate.

To resolve your issue quickly, we recommend contacting Whitehall country park caravan site directly.

If you have any questions about how the Feefo platform works, we’re always happy to help.

Best wishes, The Feefo Team

Avaliado com 1 de um total de 5 estrelas

FEEFO must accept all reviews

Feefo asked for a review on curry's LG Freezer whereby you could not open the door on it. However Feefo did not publish it. Feefo wants good reviews only. Feefo cannot be trusted.

11 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Platform can’t be trusted…

Update:
It’s taken Feefo 240 days to reply to my review on here, and what a disingenuous reply it is! Complete balderdash!

I was asked by suppliers if purchased from to submit 2 reviews. The first was rejected by Feefo. The second was edited and partially published.
a) What happened to free speech?
b) The reviews cannot be relied upon to be an accurate reflection of events.
c) There has to be an invitation arising from a purchase to make a review. Therefore, no subsequent customer service reviews allowed.

6 de julho de 2025
Avaliação não solicitada
logotipo da Feefo

Resposta da Feefo

Hi Yeeha,

Thank you for bringing this to our attention. We understand your frustration regarding how your reviews were handled and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating or edit the text of a review to change its meaning; our systems are designed to reflect exactly what you enter. We never delete or "partially publish" reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area, or if they contain sensitive personal information. Our goal is to ensure feedback is helpful, compliant, and placed in the correct category so other shoppers can rely on it as an accurate reflection of the product or service.

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. This email will clarify why a specific post may have been flagged. If you believe there has been a technical error with your rating or how your feedback appears, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Avaliado com 1 de um total de 5 estrelas

Terrible review platform

Terrible review platform. Asked me to write a review for Curry’s. When the review was not what they expected it to be, they wrote back to me informing me they could not publish my review as I had mentioned pricing. I simply stated my washing machine had arrived scratched due to being unpacked on the street first, before being hand balled in by two gentlemen. Our CCTV even captured them hitting post, then wall on way in. I finished review by stating, not at all what I expected after paying an extra £35 for premium delivery.

Feefo must be a paid service that brands use to make them look better. What’s the point in a review service that prevents freedom of speech.

5 de julho de 2025
Avaliação não solicitada
logotipo da Feefo

Resposta da Feefo

Hi Gavin,

Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area. Because your feedback focused on the delivery process and premium delivery fee rather than the washing machine itself, it likely triggered a moderation flag to ensure the comments are placed in the correct category for other shoppers.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments.

We would love to discuss any specific concerns you have and would appreciate more detail to help get your issues resolved for you. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Avaliado com 1 de um total de 5 estrelas

feefo or faffo

18 months after buying a Beko product we are very happy with I was asked to write a review. The product is very good and gave it 4 stars from a possible 5 and said I'd buy an other one in future. It's not perfect so I highlighted a few design faults. Feefo butchered the review dumping over 95% of it and took a several hundred words down to 'I have no issue with Beko. I did say that though and I don't.

On feefo.com in about us it claims ' .... Cawley was inspired to design Feefo. His vision was to offer businesses an independent, unedited platform for genuine customer-supplier dialogue, enhancing online trust and transparency." End quote.

That's not what feefo is doing. I have asked them to remove my six word review.

I wouldn't suggest anyone believes a word that's on feefo.

I will likely submit a complaint to the information commissioners office as it's very misleading.

27 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't use Feefo reviews...

I used the positive Feefo reviews when I decide to take out a subscription with Great Magazines - what a mistake! I have tried to put a genuine review on Feefo to warn others of my experience and it is impossible to work out how to do it!

20 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor and untrustworthy excuse for a review site.

Clearly a site companies use to scam consumers into thinking they are trustworthy and highly rated when in actuality the company makes it next to impossible to provide reviews.

One of the criteria is that reviews must be 4 weeks after the experience. This eliminates most consumers who would prefer to post immediately whilst their experience is fresh as opposed to forgotten. A typically scammy business tactic they will pose as a usp.

19 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Censored reviews

When you go to write a review, and then submit it, if you have written a bad one, you get an error message and it then it wipes out all the information you have written.

17 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Expert customer service

I called EVLO to see if they could help me out and to my surprise they did. I spoke to a lovely lady called Joanne. She went above and beyond my expectations to get me the best loan deal which has taken the weight of the world off my shoulders. From start to finish Joanne was thorough in every way possible. Explained literally everything to me. I cannot thank Joanne enough for putting a smile back on my face.

12 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Reviews screened - do not trust them

I was invited by Honda/Feefo to leave a review of the appalling service I received at Honda Grantham.
Feefo rejected the review even though it was technically correct, polite, and had no bad language.
DO NOT TRUST FEEFO REVIEWS THEY SCREEN THEM AND REJECT ONES THEY DO NOT LIKE. DO NOT TRUST ANY COMPANIES LIKE HONDA (UK) WHO RELY ON THEM FOR REVIEWS
Disgraceful behaviour - I shall never trust Feefo

10 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rubbish reviews.

It’s impossible to leave a Feefo review for a holiday apartment that was double booked. So the owner is left unscathed and the customer’s holiday is ruined. Makes a mockery of the reviews.

2 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unreliable

I wrote a negative review, in detail and gave the company 1 star. When it was published, they gave the company 2 stars and edited it down to 3 sentences. The specifics had all been edited out.

6 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Censureret anmeldelse

Jeg har ligesom rigtig mange andre, lavet en anmeldelse via Feefo. Alt negativt blev censureret væk, så der udelukkende var de gode ting tilbage.
Lad være med at lave anmeldelser via Feefo. Dybt useriøst & Novasol får også en dårlig review for at samarbejde med dette firma. Stram op!!

1 de junho de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais