Customer Service is 5*. Emma was amazing, helpful, patient, very kind and prompt replies to my emails. Highly recommend Fenella Smith.
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Veja o que dizem as avaliações
Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Ver mais
I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken on a recent overseas trip. She asked for model number etc which I didn't have but sup... Ver mais
I bought a medium size Fenella Smith Cordoba case in TK Maxx last year and it has held up well on a couple of trips abroad. My husband needed a new case and we wanted to get an exact matching case in... Ver mais
Detalhes da empresa
Escrito pela empresa
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Informações de contato
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Reino Unido
- shop@fenellasmith.com
- fenellasmith.com
4,8
Excelente
90 avaliações
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Great choice!
Really happy with this laptop bag. The leather feels high-quality and looks great. The color is exactly what I wanted, subtle yet stylish. It’s got well-designed compartments that make organizing everything easy, and the shoulder strap is comfortable for carrying around. Great choice overall!
27 de janeiro de 2025
I love my Fenella bag
I love my Fenella bag, such lovely quality! Will definitely be buying more :)
11 de março de 2025
Avaliação não solicitada
I wish I could score this higher
I wish I could score this higher. The customer service from Emma at Fenella Smith is some of the best I have received. She went above and beyond to help with my query and I was more than surprised and impressed with the prompt support and service I received. I won’t be using any other brand of case after this as the aftercare is outstanding. Lovely approachable team that handled my query as though it was their most important task they had. Thanks so much :) 10/10
12 de abril de 2025
Avaliação não solicitada
Assistance Outside the Box
I had a complicated reason for returning an item beyond the return deadline. The customer service duo who handled my query (Emma and Oscar) were extremely proactive and very helpful, allowing me to return the item, regardless. The personalised aspect of their interaction with me was an added bonus to their professionalism...
11 de abril de 2025
Avaliação não solicitada
Poor quality
Bought a hand bag via a major retailer that I received last week and only started using yesterday to my surprise today the strap of the handle is broken after 1 1/2 days of use. How is this possible. The product is not of the greatest quality. Bought this to use long term but this is not the case. I am disappointed with this bag and the quality.I am not impressed.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Fenella Smith
Hi Tami,
We are so sorry to hear you are unhappy with your Fenella Smith product. Please reach out to us at shop@fenellasmith.com to speak to one of our customer service team who will be more than happy to look into this and provide a suitable replacement.
Best Wishes
The FS Team
Very disappointed in the Luca Laptop…
Very disappointed in the Luca Laptop Bag. Bought in December 2023, used less than weekly to go to office. Strap holding D ring for shoulder strap snapped.
Contacted shop and told I had put something too heavy in the bag, erm, my laptop!!
Expensive poor quality product that looks great but does not last and worse customer service
3 de outubro de 2024
Avaliação não solicitada
Poor bag quality, no customer service contact
Bag started falling apart within a few months of purchase. Have sent the company several emails with no responses (don't even receive an acknowledgement of my email sent). Unfortunately, cannot recommend purchasing with them.
20 de maio de 2024
Avaliação não solicitada
Pretty poor quality product
Pretty poor quality product,customer service doesn't exist.
The colour of the purse started coming off after the purse was left in my handbag just for 2h.
I sent several messages on their IG,they remove negative comments, not responding to messages, neither.
Pity I can't attach any pictures here.
26 de novembro de 2021
Avaliação não solicitada
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