scam letter recd from this company for a brand new car, stating that my warranty was expired. said that if i dont call by this date that i will have lapse of coverage. please as promised, i hope i... Ver mais
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Veja o que dizem as avaliações
The gentleman was very nice and polite, but not a lot of given information about the company. Like the name of the company in history on the company.
A empresa respondeu
I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I... Ver mais
Communication very well!! Understandable and very excepting of our family situation and found us something we could afford and not have to feel rushed of worried
Detalhes da empresa
Informação fornecida por fontes externas variadas
Vehicle Service Contract Provider
Informações de contato
15510 Wright Brothers Drive , 75001, Addison, Estados Unidos
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This company uses fraud to secure…
This company uses fraud to secure business
FRAUD ALEART
scam letter recd from this company for…
scam letter recd from this company for a brand new car, stating that my warranty was expired. said that if i dont call by this date that i will have lapse of coverage. please as promised, i hope it is your final attempt.
Kind and knowledgeable
The young man that helped me was very knowledgeable about your product. He was kind and very patient with me as I had many questions.
Very professional...took care of activating my extended warranty
Very professional...took care of activating
Scamming scammers that scam people out…
Scamming scammers that scam people out of money for fake coverage

Resposta de Fenix Protect
The gentleman was very nice and polite
The gentleman was very nice and polite, but not a lot of given information about the company. Like the name of the company in history on the company.

Resposta de Fenix Protect
They sent me a letter clearly implying…
They sent me a letter clearly implying that I’m supposed to call them about buying their warranty and would be in legal trouble if I don’t. Obviously nothing ver explicitly stated but also they obviously know what they’re doing is intentionally deceptive
Communication very well
Communication very well!! Understandable and very excepting of our family situation and found us something we could afford and not have to feel rushed of worried
Shady!!!
This company operates in a sneaky manner. They send threatening letters and phone calls about your warranty expiring. The letters don't indicate who they are from. Then when you call to confirm it's the warranty from the dealership they lie and say it is. They did send me my refund but hassled me during the process & a few days afterward about keeping the policy. When I do buy an extended warranty, it won't be with a company that operates in such an underhanded manner.

Resposta de Fenix Protect
I just bought a new car with the best…
I just bought a new car with the best warranty I don't need this Fenix Protect! They sent me a car recall letter to trick me into calling. I never even knew the name of the company until I got the email. This is false advertising and I want to cancel and get my money back!

Resposta de Fenix Protect
I told him I wanted to cancel the whole…
I told him I wanted to cancel the whole thing and also said it was going to only be 150 to do it and he charged me 350 after I told him I wanted the whole thing canceled

Resposta de Fenix Protect
What’s important to have protection on your car
Very good explain everything well great price and great coverage
nothing more than a scam
nothing more than a scam. they will refuse to refund your money. safe yourself.
Agent was very nice I understand the…
Agent was very nice I understand the coverage but still unsure about it. My husband took care of all this stuff, but he passed away this January.
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