Very easy to place an order, great prices and very speedy tracked delivery. Will definitely shop with them again.
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Veja o que dizem as avaliações
Ordered some crocs which are known for sizing issues. Prompt delivery, however, the crocs were too big but had to pay a fiver to return them. I'm not prepared to order another size and have the potent... Ver mais
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Ver mais
A empresa respondeu
I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Informações de contato
Units F-G, GL2 4PH, Gloucestershire, Reino Unido
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Muito Bom
212 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 7% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant product
Brilliant product. Slight issue with delivery but this WAS NOT their fault is was the courier, nevertheless, the refunded me the delivery fee.
3 de agosto de 2025
Avaliação não solicitada
Resposta da Freeman Hardy and Willis
Dear Michael,
Thank you for taking the time to leave a fantastic review!
We are glad to hear the issue was resolved promptly and apologies again for the delay in delivery.
We appreciate your understanding and look forward to serving you again in the future!
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Hi Keira,
Thank you for your 5-star review!
We’re delighted to hear how happy you are with your order. Your feedback means a lot to us.
Team Freeman Hardy & Willis
Customer services are useless and stupid
Ordered something but forgot to do next day delivery which I needed ao placed a second order with the correct delivery and immediately emailed (only contact option) to CANCEL the first order. It took over 24 hours for an idiot to email back saying they cant change delivery type. I immediately emailed back to say I wanted to cancel NOT change the delivery type. Ignored for another 24 plus hours. In the meantime they despatched the order I wanted cancelled then emailed to tell me they cant cancel as it has been despatched. I am within my rights to cancel and will take it up with my bank as they DO NOT offer free returns and I cancelled well before they chose to ignore my request and despatch. Really crappy customer service and the prices are not cheap enough to deal with it in all honesty. Delivery is expensive and NO free returns.
30 de julho de 2025
Avaliação não solicitada
Resposta da Freeman Hardy and Willis
Dear Claire,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you have experienced.
We understand your frustration with not being able to cancel your order, however we recommend on our website to ring the customer service number as soon as possible rather than using email for urgent matters. Likewise, our current policy, also stated on our website, indicates that orders may not be cancelled once placed.
Regarding the return costs, we do clearly state in our returns policy that we do not currently offer free returns.
When reviewing our policies in the future, we will take your feedback into consideration.
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Dear Kevin,
We’re so glad you were happy with the delivery and the quality. Thank you for your good review!
Hope to see you again soon!
Team Freeman Hardy & Willis
Your paying for delivery and return so…
Your paying for delivery and return so add an extra £10 onto any item… I thought I was getting a bargain but it worked out I wasn’t…
25 de julho de 2025
Resposta da Freeman Hardy and Willis
Dear Lynn,
Thank you for taking the time to leave your feedback, and we're really sorry to hear about your experience.
As stated on our website, we do not offer free returns. However, we always encourage reaching out to our customer service team before returning as if we determine there is a fault, we can provide a free returns label.
We understand that return costs can be frustrating, and we truly appreciate your feedback.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
FHW have excellent customer service
FHW have excellent customer service. I had to return an item and Charlotte was very helpful and responsive. A nice company!
25 de julho de 2025
Avaliação não solicitada
Resposta da Freeman Hardy and Willis
Dear Ei,
Thank you so much for your 5-star review!
We’re thrilled to hear that you had a positive experience with us and we look forward to welcoming you back soon!
Team Freeman Hardy & Willis
Great company
I found some crocs I really wanted in a certain colour that was sold out on the crocs website. Never heard of this company before so had a little google to check they were legit. I ordered my crocs and I'm very happy! Delivery was very fast and shoes just as expected. Best price I could find online for these shoes and they provided a very swift service. I would definitely recommend.
16 de julho de 2025
Avaliação não solicitada
Resposta da Freeman Hardy and Willis
Dear Rachel,
Thank you so much for your kind words and wonderful review!
We’re absolutely delighted to hear that you’re happy with your Crocs and the overall experience with us.
We’re so glad you found us, and we look forward to welcoming you back again soon!
Team Freeman Hardy & Willis
Just Amazing.
Super fast shipping- cheaper than anywhere else! No other business was able to fast track my order but Freeman Hardy and Willis did it overnight!
Massively pleased with this and will be ordering from this company again!
16 de julho de 2025
Avaliação não solicitada
Resposta da Freeman Hardy and Willis
Hi Charlie,
Thanks so much for taking the time to leave a review! We're so glad to hear you had such a brilliant experience.
Thanks again for your support—we look forward to welcoming you back soon!
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Dear Dianne,
Thank you for this 5-star review! We’re so glad you were happy with the quality trainers!
Hope to see you again soon!
Team Freeman Hardy & Willis
Customer service is fantastic
9 de julho de 2025
Avaliação não solicitada
Resposta da Freeman Hardy and Willis
Dear Linda,
Thank you for taking the time to leave us a review! We’re so pleased you had a great experience shopping with us.
Team Freeman Hardy & Willis
Very good all round.
25 de junho de 2025
Resposta da Freeman Hardy and Willis
Hi Nicholas,
Thank you for your review—we really appreciate your support!
Team Freeman Hardy & Willis
Very happy with website
Very happy with website, prices and delivery - thank you.
26 de junho de 2025
Resposta da Freeman Hardy and Willis
Dear Anne,
Thank you for this 5-star review! We’re so glad you were happy with the delivery and the deal!
Hope to see you again soon!
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Dear Lyn,
Thank you for your review!
We’re so glad you were happy with the delivery.
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Dear Sharon,
Thanks for the 5-star review! Your support means a lot, and we look forward to welcoming you back again soon.
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Dear Chris,
Thank you for taking the time to leave us a review! We’re so pleased you had a great experience shopping with us.
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Dear Helen,
Thank you for this 5-star review! We’re so glad you were happy with the deal!
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Hi Fran,
Thank you for your review—we really appreciate your support!
Team Freeman Hardy & Willis
Full satisfaction. A great price for this quality shoes, I love Seibel shoes. Speedy delivery, no postage charge, and the sandals fit well and ate just what I wanted
Please see the title, I put all the information in the wrong place.
24 de junho de 2025
Resposta da Freeman Hardy and Willis
Hi Eve,
We're so glad to hear you had such a brilliant experience. Thanks so much for taking the time to leave a review!
Team Freeman Hardy & Willis
Resposta da Freeman Hardy and Willis
Dear Susan,
We’re so glad you were happy with the delivery. Thank you for your good review!
Hope to see you again soon!
Team Freeman Hardy & Willis
Terrible customer service…
Terrible customer service…
I bought some crocs (size uk 7) and all the labels say ‘uk 7’ but on the actual shoe it says uk 8 so I sent them an email and they said they were busy… I tried the next day and they said it is a size 7 and it’s ALL MY FAULT so I requested to talk to the manager and they came back saying they were busy so really bad customer service…
5 de junho de 2025
Avaliação não solicitada
Resposta da Freeman Hardy and Willis
Dear Andrew,
Thank you for your feedback, and we're sorry to hear that the Crocs weren't as expected.
However, we have no record of you purchasing anything from Freeman Hardy & Willis. If this is not the case please reach out to our customer service team and we will look into it.
Team Freeman Hardy & Willis
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