Very easy install, you can get hold of the team very quickly. No endless call centre recorded voice messages. Very fast internet speeds, phone works perfectly as well. No complaints !
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Waited for ages for this and finally we got fibre! The company approached us with letter, then direct contact. They weren't pushy at all just straight talking and honest. They communicated extremely... Ver mais
A empresa respondeu
At last we have a Fibre optic broadband service into rural areas like mine. I was contacted by Fibre Nova in Nov. 2025, who provided telephone and email support throughout the introductory phase... Ver mais
A empresa respondeu
Craig has been absolutely incredible , He spent 4 hours talking to my previous supplier sorting out their contact with me . I cannot praise him highly enough. the company is all it says it to be ,I no... Ver mais
A empresa respondeu
4,6
Excelente
33 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very easy install
Very easy install, you can get hold of the team very quickly. No endless call centre recorded voice messages.
Very fast internet speeds, phone works perfectly as well.
No complaints !
1 de março de 2026
Avaliação não solicitada
Resposta da Fibre Nova
Hi Ollie,
Thank you so much for your feedback!
We’re so pleased to hear the installation process was smooth and that you’ve found our team easy to reach when needed. We know how frustrating endless call queues can be, so it’s great to hear that stood out positively!
Thanks again for choosing Fibre Nova!
Regards,
Rob
Install was quick with friendly staff
Install was quick with friendly staff
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Fibre Nova
Hi Paul,
Great to hear your installation went smoothly and that the team looked after you that’s exactly the experience we aim to deliver from start to finish!
If you need anything or have any questions as you settle in, just give us a shout, we’re always here to help!
Regards,
The Fibre Nova Team
Excellent friendly service from the…
Excellent friendly service from the people out in the field and support from the office. Seamless crossover from my old broadband provider to the new provider. Couldn’t be happier!
2 de março de 2026
Avaliação não solicitada
Resposta da Fibre Nova
Hi Helen,
Thank you for the great review! We're really pleased to hear that the experience was such a positive one for you!
We know switching broadband providers can sometimes feel like a hassle, so it's really great to hear that your move over to Fibre Nova was as smooth as can be!
If you ever need anything, we're always here to help!
Thanks again,
Rob
Very satisfied with Fibre Nova
Very satisfied with the installation and performance of our new full fibre broadband from Fibre Nova.
5 de março de 2026
Avaliação não solicitada
Resposta da Fibre Nova
Hi Louise,
Thank you so much for your review!
We're really pleased to hear that you're satisfied with your new full fibre connection. Our team works hard to make sure everything runs smoothly from start to finish, so it’s great to know that came through in your experience!
If you ever need any help or have questions in the future, our support team is always here to help.
Thanks again for choosing Fibre Nova!
Kind Regards,
Rob
Well done Fibre Nova, class
Waited for ages for this and finally we got fibre!
The company approached us with letter, then direct contact. They weren't pushy at all just straight talking and honest. They communicated extremely well throughout the process. The team, including the engineers in the street running the cables/wires you got to know and these were professionals as well as friendly. In fact, all the teams from commercial to CX to engineers were great. Well done Fibre Nova, you're a shining example of how to run a company!
Don't hesitate to get this product installed!
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Chris,
Thank you so much for such an amazing review — it really means a lot to the whole Fibre Nova team! We’re delighted to hear that you felt well informed and supported throughout the journey, from first contact through to installation. Our goal is always to be honest, approachable, and professional at every stage, so it’s fantastic to know that came across. We truly appreciate your recommendation and hope you enjoy the benefits of full fibre for years to come!
Kind Regards
Chris
Very responsive people from the initial…
Very responsive people from the initial query email and to the end of installation. Installation team were very professional and friendly. They did a great job and I'd recommend their services to anyone who's considering fibre Internet
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Fibre Nova
Hi Ahmet,
Thank you so much for your kind review! We're really pleased to hear you had a great experience from your first enquiry through to installation. Our team takes pride in being responsive and professional, so your feedback means a lot. We truly appreciate the recommendation and hope you enjoy your new fibre connection!
Kind Regards
Chris
Fibre Nova
Had this installed a couple of months ago . Was an easy installation process . Also the speeds are great and price was very reasonable. I would definitely recommend Fibre Nova .
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Fibre Nova
Hi James,
Thank you so much for your fantastic review and for recommending Fibre Nova!
We’re really pleased to hear that the installation process was smooth and straightforward, and even better to know you’re enjoying the speeds. Delivering fast, reliable fibre at a fair price is exactly what we aim for, so it’s great to hear that reflected in your experience.
If you ever need anything, our team is always here to help.
Kind Regards,
Chris
Fibrenova
Lads doing the installation were so polite and friendly and clean. They wore plastic covers in their shoes. Very helpful and also customer service team brilliant too 👍
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Elaine,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that the installation team made such a positive impression. We take real pride in being respectful in customers’ homes – from wearing shoe covers to keeping everything clean and tidy – so it’s great to know that came across.
It’s also fantastic to hear your kind words about our customer service team. We always aim to make the whole experience, from installation to ongoing support, as smooth and friendly as possible.
Thanks again for choosing Fibre Nova – we really appreciate your support! 😊
Kind Regards
Chris
Good all round
On time, efficient, polite. Contract manager readily available. Service as it should be and as it used to be before all this Bot nonsense.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Fibre Nova
Hi Paul,
Thank you for the great feedback! We’re really pleased to hear you found the service on time, efficient, and polite, and that our contract manager was readily available when needed. We pride ourselves on providing straightforward, human led support, so it’s great to know that came through. Thanks again for taking the time to leave a review
Kind Regards,
Chris
Rural Broadband…
At last we have a Fibre optic broadband service into rural areas like mine.
I was contacted by Fibre Nova in Nov. 2025, who provided telephone and email support throughout the introductory phase, initially by Craig and then by James. I subsequently signed up for the 200 Mbs service, which was installed on the 9/12/2025 quickly and efficiently that day.
Technically the system uses the eero 6+ router, which is supported by the an app for iOS or Android. The router has 1 No.Ethernet port for connecting to addit. equipment requiring hardwiring, i.e splitters, Wi-fi mesh extenders etc.
Your existing versions of these and their Ethernet cables may require upgrading to compliment & utilise the higher broadband speeds.
Overall a big improvement on previous broadband options and at a competitive price
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Fibre Nova
Hi Mike,
Thank you so much for your kind review. We know how frustrating rural broadband can be, so it’s great to hear what a big improvement fibre has been for you.
We’re really pleased Craig and James were able to support you through the process and that your installation went smoothly.
Kind Regards
Chris
A frustrating broadband issue
James has been very helpful in resolving a very frustrating broadband issue - eliminating potential problems systematically until the culprit (BT WholeHome booster) was found and fixed.
Well done James!
20 de outubro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Barrie,
Thanks for taking the time to share your feedback. We’re pleased James was able to identify the issue and get your connection running smoothly again. We’ll be sure to pass your comments on to him.
Kind Regards,
Chris
Craig Morley from Fibrenova WOW!
Craig Morley from Fibrenova WOW!! What can I say, I had issues with my internet living in a rural area and sent Fibrenova an email which Craig answered he then had a chat with me about their service having taken over from Runfibre, he advised me to purchase Deco mesh link and he himself came and installed it all in my home giving me an incredible internet speed which is unheard of in a rural area. Fibrenovas service is second to none for those people living in a rural area I would highly recommend.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Russell,
Thanks for the great feedback.
We’re really glad Craig was able to get you up and running with a stronger, more reliable connection.
As we’ve found over time, even the best routers can struggle to get coverage through older stone buildings. Using the right mesh system makes a big difference, helping to deliver consistent speeds throughout the home.
We’re pleased you’re now getting the performance you should and can finally enjoy watching Arsenal without the buffering.
Kind Regards,
Chris
Fibre Nova broadband
Fibre Nova, provide me with exceptional experience during recent equipment upgrade to my broadband.
Even followed up with a phone call to ensure it was operating correctly.
Thank you
25 de setembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Thanks for sharing your feedback. We’re really pleased to hear you had a smooth experience with your recent equipment upgrade and that everything’s working as it should.
We always aim to make sure our customers are fully up and running, so it’s great to know the follow up call made a difference.
Kind Regards
Chris
Great job James
Great job James. Responsive and fixed the problem 👍
18 de setembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Andy,
Thanks so much for your feedback! We’re glad James was able to resolve the issue quickly for you. We’ll be sure to pass along your kind words to him
Kind Regards,
Chris
Instant access to Support and very…
Instant access to Support and very helpful calls from Paul made the connection to my new system very easy. Thanks guys. John.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi John,
We're delighted to hear that Paul and our support team made getting connected to your new system quick and easy. We’ll be sure to share your feedback with Paul, it will mean a lot to him. Enjoy your new connection, and we’re always here if you need us.
Kind Regards
Chris
The fibre wire to my broadband broke…
The fibre wire to my broadband broke and James in customer support was super helpful in getting an engineer to come to my house that day and get us back online. James kept me updated throughout the day and was a pleasure to deal with.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Mark,
We’re really pleased to hear James was able to get everything sorted quickly and keep you updated along the way. We’ll be sure to pass your feedback on to him – he’ll be delighted to know he made such a positive difference. We’re glad you’re back online and appreciate you taking the time to share your experience!
Kind Regards
Chris
Really impressed with the sales team
Really impressed with the sales team. Renewed my contract and received money off and a faster speed. Would highly recommend.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Richard,
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our sales team and that you’re enjoying faster speeds and savings on your renewal. We really appreciate your recommendation and look forward to continuing to provide you with great service.
Kind Regards
Chris
Fantastic experience with Fibre Nova…
Fantastic experience with Fibre Nova this morning. Within 30 minutes of enquiring through their website, I was contacted by phone and a solution put into action (new contract) within minutes. Fantastic customer service.
12 de setembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Neil,
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our team. We always strive to provide a fast, friendly, and hassle free service, so it’s great to know we delivered for you.
Kind Regards
Chris
Great team
Great team , fast and efficient everything went according to plan .
1 de setembro de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Chris
Thank you so much for your review! We’re delighted to hear that everything went smoothly and according to plan. Our team takes pride in being fast, efficient, and reliable, so it’s great to know this came through in your experience. We truly appreciate your feedback and look forward to supporting you again in the future!
Kind Regards
Chris
A friendly and professional service…
A friendly and professional service from all involved. Having been a little skeptical about changing providers when the initial letter came through the post, I am now delighted I made the switch. Living in a rural setting, my Internet was always quite slow and a bit hit and miss previously, but since swapping to Fibre Nova, I have had fast connection and no issues at all.
It seems a very hands-on company that will deal with any issues you have in a quick and friendly manner, being easily contactable and interested in supporting their customers (which I see as a massive bonus)
24 de agosto de 2025
Avaliação não solicitada
Resposta da Fibre Nova
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience!
We completely understand the hesitation that comes with changing providers, so it’s wonderful to hear that making the switch to Fibre Nova has been such a positive move for you.
We’re especially pleased that your connection is now fast and reliable, it makes all the difference, especially in rural areas.
Our team prides itself on being approachable, hands on, and always here to support our customers, so your feedback really means a lot to us.
Kind Regards,
Chris
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.