Filtered Water Solutions Avaliações 987

Great experience and clear communication.

Got the filter installed for about 2 weeks, so far everything goes well. Giving four stars because the installation left many dust uncleaned after drilling the hole of stone bench top.

Came on time and was very helpful.The final product was excellent.

The technician who came has been servicing our filters for years.Much more thorough than other brands

Firstly, we love the product. FWS then contact each year to replace the filters, workman arrives on time, is polite, does his job and is away.
Great Service.

Great service, thank you.

He arrived 30 minutes early one weekend earlier then he was supposed to I’m tired of this company coming when they want seriously thinking of removing the system

Timely Service and good work.

awesome quick service with quality results. love that FWS keep record of what filters do and don’t need to be changed.

The water pressure is now low. Need it fixed please

The experience was good the job got done

Excellent service from filtered water solutions have been using them for years.

Great service and Notification Prior to work

I forgot to ask the name of the tech who replaced the filter, but he did the work neatly. He came on time and he cleaned up neatly before leaving. Great service overall and highly recommended.

Quick to respond to sales enquiry. Quick to book installation.
Workmanship was neat and good quality.
Recommending to friends and family.

Would I recommend filtered water solutions? Absolutely not! Why?
I had these filters installed in my house back in 2019 and at the 10 month mark they would constantly call and hound me to make an appointment to have my filters changed, I would tell the phone consultant I will call when it’s time to change my filters and make an appointment that’s suitable due to being a shift worker and not having a set roster and only getting my roster a couple of weeks in advance. So being a considerate customer it would be easier for me to call and let the company know when I was available and try to match availability that way. Fast forward to 2023, I called on the 22nd or 23rd of February to make an appointment for my filters to be changed on the 1st March 2023 due to being on a day off, the appointment was made. Come to the 1st of March and no one showed up to change the filters, I finish work Thursday afternoon and had 7! Missed calls and a message asking me to let the technician in to change the filters. But keep in mind I had made an appointment for the 1st of MArch l because it was a day off. I have made 3 phones calls in total over 3 days to see why it was booked in for the wrong day and to try and to arrange a new appointment to have to my filters changed and serviced. 2 weeks later and I still have NOT received a phone call back to arrange an appointment. I’m not really sure how a company can be this unorganised and have such terrible communication with their customers, am I happy to pay the $190 for my filters to be changed and service and to have good quality drinking water? Yes I am, but I am not happy to pay the price when phone consultants and technicians cannot do their job correctly and leave their customers “hanging”? Absolutely not. So my plan moving forward will be to have these filters removed from both my properties and will be seeking a new company to install and service my filters or I will be looking into sourcing my own filters and changing them myself, and not having to rely on a lack luster/ disorganized company to supply and change my filters. Because if I’ve made 3 follow up calls and had not had any phones call returned, then what is the point of continuing to support and promote a company and their product.

I think it would be highly appropriate for this company to send out a text message a day before to confirm an appointment date and time, as a lot of companies in this day and age do this. This would limit appointments being incorrectly scheduled or allow people to change appointments if schedules were to change, it keeps the company and customer accountable.

Updated 28th March 2023: I received a called from Julie on the 20th of March to discuss my review, Julie had acknowledged there was a problem that occurred within the company and was understanding of the frustration from a customers perspective. Julie was helpful and willing to help resolve the problem, we were able to make an appointment on the spot for when there was availability with the company and myself for a day off. I had received a text messaged the day before my appointment to confirm my appointment date, which was great. The technician arrived on time and replaced the filters in a timely manner.
Moving forward I am happy with the change in service and the communication that has happened during this time and was happy with service of my filters being changed.

Great service, installer was prompt, efficient and friendly. Highly recommend these guys.

I was initially informed of an approximate time frame for the rep to arrive then, on the day, I was phoned with an exact time. The rep arrived, was friendly and courteous, carried out the job quickly and efficiently and cleaned up after himself.

The work was carried out quickly and efficiently. The gentleman was courteous and well-mannered. Thank you for the reminder as well.