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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The guy I spoke to on the phone was really helpful he knew his stuff. The rifle I bought was about 30% cheaper than I could find it anywhere else so I guess they’re good value from fire support. They... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've shopped with the majority of UK based airsoft retailers throughout the last 20+ years and buy various rifs,parts,accessories and kit on a regular basis. Firesupport in my opinion are the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

There is genuinely nothing bad to say about these guys. Frank always responds to my e-mails usually same-day, my items are shipped on time and received faster than estimated delivery date. I recently... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A massive thank you to the guys at fire support for helping me get the part for my lsw rifle.the part wasn’t carried on the website but they arranged via the supplier to get it shipped over especially... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios para Airsoft
  2. Loja de Armas

Escrito pela empresa

Firesupport is a UK-based airsoft retailer with over 20 years of experience, proudly run by enthusiasts for enthusiasts. Since 1999, we have built a reputation for providing secure, reliable purchases and outstanding service. Our commitment is to offer a top-quality experience with competitive prices, supported by a wealth of knowledge from our staff of experienced airsoft players. As Europe's largest airsoft parts retailer, we boast an extensive, locally stored inventory in our UK warehouse, enabling fast and efficient shipping to the UK, Europe, and worldwide. Our vast product selection includes top brands like Tokyo Marui, ICS, and LCT, along with specialist parts for upgrades and repairs. We have previously operated 2 very successful airsoft sites FreeFireZone and Urban Assault, allowing us to stay deeply connected to the player community. Whether you're a beginner or a veteran, Firesupport is your trusted partner, delivering unparalleled product variety and expert support. We are more than just a shop; we are part of the airsoft community. Firesupport has a vast and broad experience in the airsoft industry and we are well placed to advise, serice, repair and build custom airsoft replicas. We also tow tone / spray replica guns to make imitations.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

88 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The guy I spoke to on the phone knew his Airsoft

The guy I spoke to on the phone was really helpful he knew his stuff. The rifle I bought was about 30% cheaper than I could find it anywhere else so I guess they’re good value from fire support. They only paint their two tone guns red and only do it on a Wednesday so don’t bother paying for next day delivery. All In a good experience and I will certainly be buying from them again and expect that they will be happy to give me advice if I call them. Great customer service and a pleasure to do business with

6 de abril de 2026
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks for your review and support.

Avaliado com 5 de um total de 5 estrelas

A massive thank you to the guys at fire…

A massive thank you to the guys at fire support for helping me get the part for my lsw rifle.the part wasn’t carried on the website but they arranged via the supplier to get it shipped over especially.thanks again very much appreciated

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks for your review and support.

Avaliado com 5 de um total de 5 estrelas

The team at FireSupport are amazing…

The team at FireSupport are amazing both in their knowledge to support clients and in their ability to source new products where possible to give you that extra edge in matches. Thanks for your ongoing support and amazing service.

12 de novembro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks for your review and support.

Avaliado com 5 de um total de 5 estrelas

Thoroughly recommended

I have been a customer of Firesupport for many years now and I have always been impressed with the whole teams thoroughly professional approach, efficiency and courtious manner. I've purchased everything from aegs to upgrades and everything in between, safe in the knowledge that a top job will be done and at an attractive price, fast delivery too.

23 de janeiro de 2026
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks for your review and support.

Avaliado com 5 de um total de 5 estrelas

Always a speedy service

Always a speedy service, even on the 23rd of December it was dispatched and delivered on the 24th! The prices are good and the range of Airsoft parts are second to none!

24 de dezembro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks for your review and support.

Avaliado com 1 de um total de 5 estrelas

No package no help

Ordered a package a month ago. They tell me it has been shipped, but have not provided me with a working track & trace.
The store owner is unwilling to help. Save yourself the headache, and order somewhere else.

Very strange behaviour, since the reason I ordered here were the positive experiences.

The reaction of the seller below is not correct. I have the emails to prove that. Unfortunately the fact that the seller took the time to falsely react to a review, instead actually reading the message is telling. I am only asking for a working track and trace, never have I mentioned that I wanted my package to arrive within X time.

If it is unfair to ask for a working track and trace code after 24 days, we have different standards, and I will not lower mine. This miscommunication is all on the seller.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Update to your edit.
We did our best, the package was sent on time, sometimes the courier lets us down. We communicated with you.
Its difficult to please everyone all the time.
I noticed that all your reviews on Trust Pilot are usually poor, pity you never have anything good to say about a retailer.

Hi, your order to the Netherlands from the UK was just over 3 weeks ago, the package was sent by the courier to the wrong county. You emailed us and we said we had emailed the courier to try and sort this out and asked you for patience.
However instead of patience you credit us with a 1 start review the same day we sent an email to you and the courier.
No chance for us to sort this out.
We did advise that the problem may not be resolved until after Christmas because of the slow courier services during the busy time.
If the package is not delivered by the New Year we will resend or refund, which ever is your preference.
A very unfair review.

Avaliado com 5 de um total de 5 estrelas

Satisfied with the catalog and service

Fully satisfied with the service provided, and now my go to place for OEM and parts for my replicas
Ordered spares and replacements for a G&G product which was out of stock or not listed, contacted support and they got back quick, they contacted G&G and supplied the parts i was looking for, provided a quote and shipping time.
Ordered other bits and bobs and non were defective or unsatisfactory.

28 de novembro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks for your review and support.

Avaliado com 5 de um total de 5 estrelas

I recently purchased and upgraded a…

I recently purchased and upgraded a Tokyo Marui 416D Recoil through FireSupport and couldn’t be happier with the whole experience.
The team was very professional, quick to respond to my questions, and gave clear advice on the right parts and setup for my needs.
The upgrade work (spring, gears, inner barrel, hop rubber, MOSFET, etc.) was carried out to a very high standard, and the rifle arrived fully tested and configured, ready to use out of the box.

Communication was excellent from start to finish, and the entire process was smooth and stress-free.
I’ll definitely be recommending FireSupport to friends in the airsoft community and will use them again for future purchases and upgrades.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Thank you for your review, our engineer is the best you can get and very thorough, we always strive to do our best for our customers. I look forward to your future business and hopefully from your friends as well.

Avaliado com 5 de um total de 5 estrelas

Superfast delivery and items as…

Superfast delivery and items as expected.

Now my number one trusted site for airsoft parts.

22 de setembro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Thank you. We stock 100's of new parts a month and are constantly restocking out of stock items so please keep a look out on the web site for updates.

Avaliado com 5 de um total de 5 estrelas

What a fantastic service

What a fantastic service , speedy delivery. customer service was on point .
Will definitely be using them again .
Massive selection of Quality products .
Thanks again
Neil

2 de setembro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks.

Avaliado com 5 de um total de 5 estrelas

sourcing parts not readily available

Really great customer service, fast reply’s on information with what I was needing. Including prices and availability plus waiting period with items to order in.

5 de setembro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks. We always try to be as helpful as possible and responsive to customer emails and queries.

Avaliado com 5 de um total de 5 estrelas

Fast and efficient customer service…

I was trying to find a barrel clip that turns out is custom so not on the shelf. Firesupport were quick to respond to my email query and contacted the supplier direct about it who advised it's custom.. I was very impressed with their service, quite a few other places I tried did not reply...Frank was always quick to reply, So I will be ordering a replacement hop from them as it will be a while for a new clip. A business that is prepared to chase a very small part enquiry obviously has customer satisfaction at its heart and that's why I will be book marking the site and will be buying other items from them.
Give them a go you won't be disappointed...

1 de agosto de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Many thanks, we always try and help out when other companies will not. Because of our long established relationships with manufacturers we are able to go the extra mile to get parts and spares that are not profitable to sell but help out our customers and avoid them having to spend a lot replacing broken guns. Thank you.

Avaliado com 5 de um total de 5 estrelas

Sent them an e-mail asking where my gun…

Sent them an e-mail asking where my gun was. Almost instant response, gave me advice on how to get it to my house quicker. I wouldn’t have got it in time if they hadn’t been so kind to me. They sprayed it for me despite the guy who does it being on holiday, and sent it out just in time for my holiday. Great guys, would recommend. Insanely good prices for an MWS too.

31 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Frank runs a fantastic business

Frank runs a fantastic business; they’ve been a staple in the UK market for years now, and continue to practice professionally

17 de junho de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

thank you, we always try our best for our customers.

Avaliado com 5 de um total de 5 estrelas

Haven’t made my purches yet as I was…

Haven’t made my purches yet as I was hesitant after reading reviews however I contacted them and have had very fast reply’s with help and reassurance I will be ordering today and will update this post once it arrives

3 de junho de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Thank you. We try our best, We cannot make everyone happy all the time, but we try, always fast replies to emails, only list stock on the web site that we actually keep on site and try to keep prices competitive.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, simple to make an order and it was with me within two days.

1 de maio de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

thank you

Avaliado com 5 de um total de 5 estrelas

Excellent customer support

Have an old MP5 from 2009 that broke, parts were obsolete and impossible to get hold of.

The help from FireSupport got the gun back in working order! After some real detective work trying to figure out what was what was amazing!

Excellent service. Good site. 10/10.

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

thank you

Avaliado com 5 de um total de 5 estrelas

Great Service

While the package took a while to arrive, they were the only company in the UK I contacted that could source the Part I needed for me.

They responded almost instantly to every email I sent and gave me a response to my questions.

20 de janeiro de 2025
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

Thank you. We can source many airsoft parts for brands that we sell.

Avaliado com 5 de um total de 5 estrelas

Helpful customer service, good deals!

Visited their physical shop to see what the airsoft replicas felt like, and the chaps were very helpful in explaining both defences and the replicas themselves.
Ordering was easy and if done before noon, can be dispatched the same day for the following day delivery (does require choosing the faster shipping option).
Price for the MWS M4A1 with extra magazines bundle is especially good. Would recommend!
(Also note, if you’re interested in a replica which is not on the website, call them or send an email, and they can check the inventory for you.)

14 de outubro de 2024
Avaliação não solicitada
logotipo da Firesupport

Resposta de Firesupport

thank you

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