Recently switched from vaping to nicotine pouches and found them hard to get at local supermarkets for a decent price. I discovered this site online and was blown away by the huge selection. Even be... Ver mais
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Veja o que dizem as avaliações
Absolutely thrilled with my purchase from First Line Pods! I used the 50% discount code **firstlinepods35** and got an amazing deal. The pods work perfectly, the quality is top-notch, and shipping was... Ver mais
A empresa respondeu
The internet as a retail environment is full of junk. The FLP guys are what good looks like. No nonsense website, (always) up-to-date listing of products that are (really) available, crap-free of ads... Ver mais
I put in my first order with PayPal on the site but the weren’t set up for it yet and refunded me then I payed by bank transfer and the order arrived very quickly. I have had good communication via em... Ver mais
Detalhes da empresa
Escrito pela empresa
Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.
Informações de contato
Sheffield, Reino Unido
- 07904858487
- info@firstlinepods.co.uk
- firstlinepods.co.uk
4,6
Excelente
366 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My order didn’t arrive and I’ve heard…
My order didn’t arrive and I’ve heard nothing back.
24 de março de 2025
Resposta da pouchline
We’re really sorry to hear about your experience and completely understand your frustration. We can confirm your order has now been delivered.
We’ve also responded to your original message and would love the chance to make this right.
Please feel free to reach out to us directly at support@firstlinepods.co.uk if there’s anything more we can do to help.
Lack of communication
Sent a couple of emails regarding undelivered package and no reply.
28 de março de 2025
Avaliação não solicitada
Resposta da pouchline
We’re very sorry to hear about your experience and sincerely apologise for the lack of communication. This is not the level of service we aim to provide.
Please know that we take this seriously and would like to resolve the issue as quickly as possible. Could you contact us directly at info@firstlinepods.co.uk so we can investigate your undelivered package and make things right?
Thank you for your patience, and we hope to resolve this for you promptly.
Good prices
6 de março de 2025
Avaliação não solicitada
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Good price and service- free samples… best online
Good price and service- free samples always appreciated
20 de fevereiro de 2025
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Arived quickly
17 de fevereiro de 2025
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Very good variety of flavours…
Very good variety of flavours especially pablos are my favorite with them being cheaper aswell
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da pouchline
Thank you for your honest feedback :)
- pouchline
Wrong items
Hi, I keep getting sent the wrong items. I have been ordering Killa Dark Cherry 13.2mg, but I keep getting sent the 50mg pouches. I now have aprrox 40 packs of the 50mg which I can’t use and none of the normal ones!
28 de janeiro de 2025
Resposta da pouchline
We are sorry to hear you received the wrong items. Please contact our support team and we can get this resolved for you as soon as possible.
support@firstlinepods.co.uk
A great company with the great products…
A great company with the great products Ive been buying of First Line Pods for years and its always a good experience wouldn’t go to any other supplier :)
ps Maggie Jamaican Kola is the GOAT
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da pouchline
Thank you!
Resposta da pouchline
Thank you !!
My latest order had different packaging…
My latest order had different packaging (in danish I think). It doesn’t seem like the nicotine content is the same as my previous orders. I don’t really feel anything much apart from the flavour. My son is a regular consumer and thought the same thing. A bit disappointed. Sorry for the bad feedback.
There’s no expiry date, so maybe they were out of date.
Matt
30 de dezembro de 2024
Resposta da pouchline
Products can have different packaging depending on the production batch and the country of manufacturing.
The products contents are the exact same however there can be a small chance the items were faulty.
Please contact our support team. We’d be more than happy to send you some free extra items.
support@firstlinepods.co.uk
Hugely Disappointed
I Had placed an order on 19th December and its been 10 days and I have not received the order. The Web page says they have accepted the order and the royal mail website showing they are expecting the order. The expected delivery date was 23-27 December. I have contacted the given customer service email and told them my concerns along with screenshots of order and tracking history, but there is no response from their part. I have requested them for my products or requested them to please refund me. But there is no response to their part. I am so dissapointed with the customer service and it was my first order with first line pods. I still did not received my product nor a response from them. I believe I have lost my money.Hugely disappointed.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da pouchline
Dear Customer,
We have recently moved to a new premises to better serve you in the future! However, due to this transition, order processing will take longer than usual. Please bear in mind at the end of year/christmas period certain days Royal Mail do not collect parcels e.g. 25th, 26th, 1st.
We deeply apologize for any inconvenience this may cause and appreciate your understanding. As a token of our gratitude for your patience, we’re offering a site-wide discount on all our products during this period.
Resposta da pouchline
Thank you so much for your kind words and 5-star rating!
Really nice company
Really nice company, fast shipping, quality prodcuts
21 de dezembro de 2024
Avaliação não solicitada
Resposta da pouchline
Thank you so much for your kind words and 5-star rating!
Resposta da pouchline
Thank you so much for your kind words and 5-star rating!
Quick delivery and easy to use
16 de dezembro de 2024
Avaliação não solicitada
Resposta da pouchline
Thank you so much for your kind words and 5-star rating!
Resposta da pouchline
Thank you so much for your kind words and 5-star rating!
Resposta da pouchline
Thank you for your 5 star review!
Fast shipping good flavours overall…
Fast shipping good flavours overall good experience and quality.
28 de outubro de 2024
Resposta da pouchline
Thank you for your 5 star review!
Cheap delivery and always gets to me on…
Cheap delivery and always gets to me on time and sometimes even a day early. Vast selection of the stronger nicotine pouches and even the weaker ones.
You changed my life first line pods
28 de outubro de 2024
Resposta da pouchline
Thank you for your 5 star review!
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